ChatNode
ChatNode is an AI chatbot builder that allows users to train their own AI assistant for their website or use it as an internal research too...
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What is ChatNode?
ChatNode is an AI agent and chatbot platform designed to turn your website content, documents, and connected tools into a custom support or sales assistant. It is built for businesses that want to answer customer questions automatically, capture leads, and provide 24/7 help using a chatbot trained on their own data.
The product emphasizes no-code setup. Users can import files, connect data sources, or point ChatNode at a website URL, then customize the bot’s behavior, tone, and appearance before embedding it on a site or app. The platform also supports integrations with tools like Slack, Zendesk, Notion, Google Drive, Dropbox, OneDrive, and others.
ChatNode is also positioned as a task-capable agent system, not just a Q&A bot. The website says agents can perform real tasks, handle live handoff to human agents, auto-retrain on new data, and support multiple large language models. It also highlights analytics, lead capture, whitelabeling, custom domains, and multilingual support across 98+ languages.
The tool is aimed at small businesses, support teams, sales teams, and operations teams that want to automate repetitive conversations while keeping control over branding, data, and workflows. The website places a strong emphasis on security, including encryption, zero-retention claims, audit logs, data segregation, and privacy-focused handling of user data.
ChatNode offers a free plan and paid plans for growing teams, with higher tiers adding more chatbots, credits, team members, integrations, automation, and white-label options. It is designed for users who want a fast setup, a branded AI assistant, and a predictable upgrade path as usage grows.
ChatNode pricing
Pricing model: Freemium
ChatNode offers a Free plan at $0/month with 1 chatbot, 35 credits/month, 500,000 characters per bot, up to 20 URLs and files, 1 team member, GPT-4o, base integrations, lead capture, and analytics. The Lite plan is $35/month and adds 2 chatbots, 1,250 credits/month, 12,500,000 characters per bot, unlimited URLs and files, up to 20 MB per file, access to all models, advanced integrations, and API access. The Standard plan is $89/month and adds 5 chatbots, 12,500 credits/month, 3 team members, live agent support, auto-retrain, and automation integrations. The Scale plan is $377/month and adds 10 chatbots, 50,000 credits/month, 5 team members, removal of Chatnode branding, custom domains, and priority support. The pricing page also lists add-ons such as auto-recharge credits, extra AI agent credits, extra agents, custom domains, and custom branding.
ChatNode pros
- No-code chatbot setup
- Trains on your own data
- Supports website URL ingestion
- Accepts uploaded documents
- Connects to Slack
- Connects to Zendesk
- Connects to Notion
- Connects to Google Drive
- Live agent handoff
- Auto-retrain feature
- Whitelabel options
- Custom domain support
- Supports 98+ languages
- Multiple model support
- API access available
- Lead capture built in
- Analytics dashboard
- Embed on website or app
- Security features like encryption
- Free plan available
ChatNode cons
- Free plan has limited credits
- Inactive free chatbots can be deleted
- File size limits on lower plans
- Advanced integrations require paid tiers
- API access is not on the free plan
- Some whitelabel features cost extra
- Higher usage needs extra credits
- Custom domains require higher tiers
- Team features are restricted on lower plans
- Complex tasks may still need human handoff
- Initial training depends on data quality
- Pricing structure is credit-based
- Some features are add-ons rather than included
- Brand removal is only on higher plans
- Support priority is reserved for top tiers
Frequently asked questions about ChatNode
What is ChatNode used for?
ChatNode is used to build AI agents and chatbots that answer questions, handle customer support, capture leads, and assist users based on a company’s own data. It can be embedded on a website or app and connected to business tools so it can support workflows beyond simple Q&A.
How does ChatNode learn my business content?
ChatNode can be trained using uploaded documents, website URLs, raw text, and connected data sources. The platform uses that content to generate responses that are more specific to your business, and it can retrain automatically when new data is added.
What file types can I upload?
The website says ChatNode supports CSV, TXT, PDF, DOCX, PPTX, and MD files. The exact upload limits depend on the subscription plan, and file size limits are higher on paid tiers.
Can I embed ChatNode on my website?
Yes. Each chatbot gets its own unique URL and can also be embedded on a website using the provided embed code. The site also says you can link directly to the chatbot if you prefer.
Does ChatNode support live handoff to humans?
Yes. ChatNode includes live agent support so conversations can be transferred from the AI to a human team member when the issue is too complex or needs manual review.
Does ChatNode support white-label branding?
Yes, ChatNode offers whitelabel options. The pricing page says the Scale plan removes Chatnode branding and allows custom domains, while other branding and domain options may be available as add-ons or through contact with the team.
How many languages does ChatNode support?
ChatNode says it supports 98+ languages. That makes it suitable for businesses serving customers across different regions and language markets.
What happens when my message credits run out?
The website says the included message credits are renewed monthly, and once you exceed them, you can use your own OpenAI API key or purchase additional credits. It also offers an auto-recharge option so service can continue without interruption.
Is ChatNode secure?
ChatNode says it uses AES-256 encryption at rest, TLS 1.3 in transit, zero-retention handling for training data, audit logs, workspace-level segregation, and sensitive redaction tools. It also says the platform meets or exceeds standards such as GDPR and DPA.
Is there a free trial or free plan?
Yes. ChatNode offers a free plan and says no credit card is required to get started. The site also describes a trial-style onboarding experience with immediate access so users can build and test before upgrading.