MyAskAI
MyAskAI is an AI customer service agent that integrates with Intercom, Zendesk, and more to deflect 75% of support tickets. SITE_META_DESC: Deflect support requests by 75% with an AI customer service agent. Add to your existing live chat providers, like Intercom, Zendesk or Freshdesk. And start saving your team & customers time. SITE_BODY_TEXT: Your helpdesk’s built-in AI is costing you thousands. There’s a better way. check_circle Works with existing helpdesk check_circle $0.10 per support tick
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What is MyAskAI?
MyAskAI - My AskAI is an AI customer service agent that integrates directly into existing helpdesk platforms like Zendesk, Intercom, Gorgias, Freshdesk, and HubSpot. The tool trains on your company's knowledge base, including help center articles, websites, internal policies, SOPs from Google Drive and Notion, and previous support tickets. It provides instant, accurate answers to customer questions about your business or product, resolving over 75% of support tickets on average while costing only $0.10 per ticket.
Key features include AI self-learning that reviews human replies after escalation to automatically improve, intelligent escalation to human agents when questions can't be confidently answered, copilot mode for AI replies visible only to humans, connection to CRMs/ERPs/APIs to answer questions about customer accounts and orders, automated task completion like refund requests, insights dashboard for understanding common topics, live translation supporting 95+ languages, image reading capability, multibrand support, and intelligent tagging. The setup takes under 1 hour with no developers required, and the AI agent answers questions in 95+ languages.
My AskAI is designed for customer support teams at SaaS companies, eCommerce businesses, marketplaces, travel & hospitality companies, B2C and B2B organizations, crypto companies, and rewards & gaming businesses. It's particularly valuable for CX leaders, CX ops teams, founders, mid-market companies, small businesses, and support agents who want to automate support without disrupting their existing helpdesk or hiring more staff. Over 250+ teams including Customer.io, Zeffy, Traveljoy, and Swytch Bike use My AskAI.
MyAskAI pricing
Pricing model: Freemium
My AskAI offers a 30-day free trial with full access and no credit card required. After the trial, the Pro plan starts at $199/month for 1,000 tickets/conversations with unlimited help-center articles and up to 3 websites. The Scale plan is $499/month with priority same-day support, 1 video call per month, advanced support, and up to 10 websites. The Enterprise plan is $999/month with white-glove setup, dedicated success manager, private Slack channel, and priority support under 3 hours. All plans include AI self-learning and advanced actions. If you go beyond the included 1,000 tickets on Pro, you pay $0.10 per additional ticket. Monthly or annual billing available with 33% discount for annual. The average cost per ticket handled is $0.10.
MyAskAI pros
- Resolves 75%+ of support tickets on average
- Only $0.10 per ticket - 5x cheaper than native AI agents
- 30-day unlimited free trial with full access
- Setup in under 1 hour with no developers required
- Integrates with Zendesk, Intercom, Gorgias, Freshdesk, HubSpot
- AI self-learning from human agent responses after escalation
- Answers in 95+ languages with live translation
- Connect to CRMs, ERPs, APIs for customer account data
- Automate complex tasks like refund requests and account upgrades
- Intelligent escalation with seamless human handoff
- Copilot mode for internal AI drafts visible only to humans
- Import up to 10,000 pieces of content from multiple sources
- Insights dashboard to understand common customer topics
- Image reading capability for customers to show problems
- SOC 2 and GDPR compliant with enterprise-grade security
- 4.9/5 rating across G2 and helpdesk App Stores
- 1.2m+ tickets resolved by AI agents
- Multibrand support from single AI setup
- Test on previous support tickets before live rollout
- Generates help articles from human replies automatically
MyAskAI cons
- Cannot output page numbers in references and sources
- Maximum 6 pieces of content referenced per answer
- Question limit of 750 characters for Query API
- Documents have 30Mb upload limit per file
- Google Drive and OneDrive files limited to 10Mb each
- No public API documentation URL available
- Per-unit pricing not clearly visible for cost estimation
- Enterprise plan requires sales conversation for access
- Best results require detailed knowledge base to learn from
Frequently asked questions about MyAskAI
Why should I choose My AskAI over native AI agents like Fin AI, Zendesk AI, or Breeze AI?
My AskAI is at least 5x cheaper per ticket than native AI agents, has the same or better answer quality, can be set up in minutes with no technical know-how, enables internal AI use in addition to direct customer replies, offers advanced features like insights, improve, guidance, user data APIs, tools, actions and tasks, and you don't have to start again if you move help desks. Native agents like Fin AI, Zendesk AI, Freddy AI, Breeze AI, and Gorgias Automate are limited to content from their own platforms only, while My AskAI supports multiple content sources.
How does intelligent AI escalation work when the AI can't answer?
Around 75% of customer support conversations are resolved by My AskAI's AI agents. When a question can't be confidently answered by the AI, customers are given the option to 'Talk to a person'. If they select this, they are seamlessly transferred to one of your agents within your existing support tool like Intercom or Zendesk, with no disruption to the conversation flow.
What content types can I add to train my AI agent?
My AskAI supports websites (publicly accessible), documents up to 30Mb (pdf, xlsx, csv, docx, txt, md, rtf, tsv, pptx), Google Drive up to 10Mb per file, OneDrive up to 10Mb per file, Notion, Zendesk knowledge articles, Intercom knowledge articles, Freshdesk knowledge articles, Confluence knowledge articles, Dropbox, SharePoint, Salesforce, and Shopify pages/products/customer data. You can add up to 10,000 pieces of content across these connections.
How secure are My AskAI's AI agents?
All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason including AI model training, other than servicing API calls or customer support at your request only. The platform is SOC 2 and GDPR compliant with enterprise-grade security and privacy.
How do I install My AskAI with my existing helpdesk like Zendesk or Intercom?
Install My AskAI's approved app from your helpdesk's App Store or Marketplace (Zendesk Support Inbox, Zendesk Messaging, Intercom, Freshchat, Freshdesk, Gorgias, or HubSpot). My AskAI will work within your existing live chat widget or ticketing platform, replacing their native AI offerings. New conversations are handled by the AI agent before transferring to a human if unresolved. Setup takes under 10 minutes with no developer required.
What is an AI customer support agent?
An AI customer support agent is an artificial intelligence system that understands natural language conversations and questions, providing helpful responses based on its training. My AskAI allows you to build your personalized AI agent by uploading your documents, content, manuals, etc. The AI learns from this content and answers questions instantly. If it can't answer, it passes the conversation to a human team member.
How many pieces of content does the AI use to answer each question?
The AI agent identifies the 6 most relevant pieces of text from all your help documentation, knowledge articles, and content to answer your question. This means answers reference at most 6 different webpages, help documents, or knowledge articles, but may only reference 1 if all text came from the same source. The AI takes relevant text from across all your knowledge at once, so it may answer based on a single article, multiple articles, or across 6+ separate sources.
How long does it take to get from setup to 75% resolution rate?
My AskAI follows a 4-phase 30-day rollout: Days 1-3 for setup (sync helpdesk, import help center, SOPs, past tickets, Notion, Drive in under 10 minutes); Days 4-10 for zero-risk internal note replies only (human agents approve/edit/send AI drafts); Days 11-20 for controlled rollout with direct replies on safe topics; Days 21-30 for 75%+ resolution with guidance tuned, self-learning on, and tasks/tools connected. 250+ teams have completed this process.
Can I use My AskAI internally before replying directly to customers?
Yes, you can start with internal note replies visible only to humans. Human agents see AI replies as private notes and approve, edit, or send them while customers see nothing yet. This zero-risk approach lets your team trust My AskAI quickly. Once ready, you can switch to direct replies or limit auto-replies to specific topics you trust, with everything else routing to a human.
What industries and use cases does My AskAI support?
My AskAI works across SaaS, marketplaces, eCommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B industries. Over 250+ eCommerce and SaaS businesses use it, including Customer.io ($50M+ ARR), Zeffy, Traveljoy, Kriptomat (crypto), Swytch Bike ($60m+ revenue), Freecash (rewards & gaming), Edel Optics (eCommerce), and Zinc (B2B SaaS). The AI agents resolve 60-84% of tickets across these industries.