Chat Data
Chat Data is a versatile platform designed for creating and integrating AI chatbots onto websites. These customizable chatbots are trainable using data provided...
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What is Chat Data?
Chat Data is an AI agent and chatbot platform designed for customer support on websites. It enables businesses to connect their enterprise knowledge base—including documents, website content, Google Drive, Notion, and more—to customized LLMs, creating intelligent AI agents that answer questions from your data using natural language. The platform offers a ChatGPT-like chatbot experience specifically tailored for your data, with no SQL or coding required.
Key features include 834 pre-integrated MCP apps with 10,000+ tools (Gmail, Google Calendar, Slack, GitHub), AI-powered workflow automation through natural language prompts, interactive UI response elements, live chat escalation with intelligent handoff timing, real-time voice mode with customizable ElevenLabs voices, multi-modal inputs (images and files), built-in PII anonymization, white-labeling with SSO login, PDF document generation, and usage metering through Stripe. The platform supports integrations across Discord, Slack, Telegram, WhatsApp, Messenger, Instagram, Shopify, WordPress, Zapier, and more.
Chat Data is ideal for businesses of all sizes needing customer support automation—from startups to enterprises with 1,000+ team members. It serves companies wanting to embed AI chat widgets on websites, add chatbots via API to third-party platforms, or create specialized agents like medical chatbots (HIPAA compliant). The platform is trusted by 1,000+ businesses worldwide and offers compliance with GDPR, SOC 2, AICPA, and HIPAA.
The platform provides both AI search bar and chat bubble widget options, logged-in user experience with personalized responses based on user profiles, dynamic query suggestions, public metrics sharing via dashboard, AI re-engagement through social platforms, nested chatbots linking, and complete chat history ownership options. Data is physically stored in Switzerland on Oracle Cloud and Azure Blob Storage infrastructure.
Chat Data pricing
Pricing model: Freemium
Free: $0/month with 40 message credits/month, 1,600,000 training characters/month, 100 pages scraping/month, 1 agent, basic GPT-4 models, 30-day message deletion. Entry: $19/month with 2,000 message credits/month, 88M training characters, 1,500 pages scraping, 2 agents, advanced models, API access, 5 team members, 180-day message deletion. Standard: $99/month with 10,000 message credits/month, 220M training characters, 7,500 pages scraping, 7 agents, live chat escalation, real-time voice, 20 team members, 360-day message deletion. Professional: $399/month with 40,000 message credits/month, 440M training characters, 24,000 pages scraping, 20 agents, 1,000 team members, 720-day message deletion, VIP WhatsApp support. Enterprise: Contact for custom server/database options. Add-ons include Auto Charge Message Credits ($9/1000 credits), Extra Message Credits ($7/1000 credits/month), Live Chat Escalation ($20/month), Reseller Plan ($59/month), Remove 'Powered By' branding ($39/month), SSO Login ($99/month), SMS Credits ($10). Annual plans include 2 complimentary months.
Chat Data pros
- Free tier with 40 message credits/month and 1 agent
- 834 built-in MCP apps with 10,000+ tool integrations
- HIPAA-compliant medical chat models with zero chat history retention
- Live chat escalation with AI-intelligent handoff timing
- Real-time voice mode with customizable ElevenLabs voices
- White-labeling with SSO login for absolute branding control
- Built-in PII anonymization before sending to LLM models
- Interactive UI elements and charts in responses, not just text
- AI-powered workflow automation through natural language prompts
- Multi-modal inputs supporting image and file chatting
- PDF document generation directly in conversation
- Usage metering and charging through Stripe integration
- 519 voices and 152 international locales for voice interaction
- Data physically stored in Switzerland with enterprise encryption
- No credit card required for free plan signup
- API access for integrating chatbot anywhere
- Annual plans include complimentary two-month subscription
- 561 LinkedIn followers showing active community
- Supports both official and unofficial WhatsApp Web APIs
- Dynamic query suggestions based on conversation context
Chat Data cons
- Free plan chatbots deleted after 60 days of inactivity
- Free plan chat messages deleted after only 30 days
- Free tier limited to 40 message credits per month
- Free tier allows only 1 agent with 0 purchasable additional chatbots
- Second account creation blocked by device fingerprinting
- Entry plan at $19/month may be expensive for very small businesses
- SMS credits require separate purchase if not using Twilio
- Reseller plan and SSO require Professional plan as prerequisite
Frequently asked questions about Chat Data
What does Chat Data do?
Chat Data is an AI agent platform for customer support chatbots and live chat on websites. You can build an AI agent from your documents or site content, then embed a chat widget or API so the agent answers questions from your knowledge base using natural language without requiring SQL or coding.
Where is user data physically stored?
Our servers are located in Switzerland, so users' data is physically stored within Swiss borders and hosted on Oracle Cloud infrastructure. Additionally, file blobs are also stored in Switzerland using Azure Blob Storage services.
How should my data be formatted?
At present, you have the option to upload individual or multiple files in formats such as .pdf, .txt, .html, or .docx. Alternatively, you can paste text or provide a website link for data scraping.
Can I integrate your chatbot widget with my custom model backend?
Absolutely. Employ our flexible chatbot widget, effortlessly embeddable anywhere, driven by the backend URL you supply. This method is not only supported but also encouraged, as it minimizes the impact on our computing resources.
Tell me about the Medical Chat models.
The Medical Chat models are pre-trained models developed using Chat Data with meticulous selection of data sources curated to offer proficient knowledge specializing in human and veterinary medication. To ensure HIPAA compliance, we refrain from retaining chat history involving agents within medical chat models. Visit https://medical.chat-data.com/ for more information.
Is it possible to provide instructions to my agents?
Certainly, you have the ability to modify the base prompt, assign a name to your agent, specify its personality traits, and provide instructions regarding how it should respond to questions, such as only responding in French for example.
What should be included in the base prompt and what should be used as training data?
The instruction that applies to the entire conversation should be included in the base prompt, while the knowledge point that needs to be retrieved based on the user's latest query should be used as the training data.
What is the process for incorporating my agent into my website?
You can integrate your agent by either embedding an iframe or adding a chat bubble to the lower right corner of your website. To achieve this, create an agent and select the 'Embed on website' option. Alternatively, you can utilize the API to engage with your agent from any location.
Is it compatible with other languages?
Certainly, Chat Data is designed to work with multiple languages. You can use it with sources in any language and pose questions in any language as well.
Is it possible to share an agent I've developed?
Yes, by default, any agent you create is private, but you have the option to change the settings to make it public and share it with others.