UseChat
UseChat.ai is a tool for creating custom GPT-3.5 trained chatbots that can be embedded on websites or applications. The platform's chatbots are trained on the c...
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What is UseChat?
UseChat.ai is a powerful all-in-one platform that allows businesses to create custom ChatGPT chatbots trained specifically on their website content. The tool automatically crawls and scrapes all content from a provided website URL, then uses this data to train a ChatGPT-3.5 powered chatbot that can answer user questions based entirely on the website's information. Once trained in minutes, the chatbot can be embedded into any website or app using a simple embed code.
Key features include instant customer support that helps visitors find answers immediately, seamless handover to human live chat when complex queries arise, real-time conversation monitoring where businesses can watch visitors chat live, and a dashboard to browse all historical conversations. The platform offers extensive customization options including custom welcome messages, customizable prompts, and the ability to change the chatbot icon, colors, and theme to match brand aesthetics. Businesses can also collect user email addresses for follow-up or CRM integration.
UseChat is designed for businesses of all sizes ranging from small websites with a few pages to large enterprises with thousands of pages and high usage. It is ideal for companies seeking to improve customer support, reduce response times, capture leads, and provide 24/7 instant assistance to website visitors. The platform supports websites of any size with scalable scraping technology and is built for speed and scale.
The tool is founded by Damien Tanner, a London-based SaaS founder who previously co-founded Pusher. UseChat uses SOC 2 compliant managed database providers with AWS hosting in the USA for data security, and offers GPT-4 availability on request beyond the default ChatGPT-3.5.
UseChat pricing
Pricing model: Freemium
Starter: $47/month - 1,000 messages/month, 1,000 webpages, manual data refetch, chat export, collect user email addresses, human support handover. Plus: $97/month - 5,000 messages/month, 10,000 webpages, automatic data refetch, chat export, collect user email addresses, human support handover, invite 5 team members, remove UseChat branding. Scale: $437/month - 30,000 messages/month, 50,000 webpages, automatic data refetch, chat export, collect user email addresses, human support handover, invite unlimited team members, remove UseChat branding, premium support & onboarding. Custom Plan: Custom pricing (contact [email protected] for proposal based on specific requirements). Free trial available to get started.
UseChat pros
- Instant customer support with chatbot trained on website content
- Chatbot trained in just minutes after entering website URL
- Seamless handover to human live chat in same platform
- Real-time conversation monitoring as visitors chat
- Browse all historical conversations in dashboard
- Customize chatbot icon, colors, and theme to match brand
- Set custom welcome message for visitors
- Advanced prompt customization options available
- Collect user email addresses for CRM integration
- Supports websites of any size from few to thousands of pages
- Scalable scraping technology for largest websites
- Embed chatbot on any URL or app with simple code
- Chat export functionality for data analysis
- Automatic data refetch on paid plans
- SOC 2 compliant data storage with AWS hosting
- GPT-4 available on request beyond default GPT-3.5
- Remove UseChat branding on Plus and Scale plans
- Invite unlimited team members on Scale plan
- Premium support and onboarding included in Scale plan
- Email notifications when nearing or exceeding plan limits
UseChat cons
- Default uses ChatGPT-3.5 not GPT-4 unless requested
- Manual data refetch only on Starter plan
- Limited to 1,000 messages/month on Starter plan
- Limited to 1,000 webpages on Starter plan
- Cannot invite team members on Starter plan
- UseChat branding remains on Starter plan
- Higher traffic sites need expensive Plus or Scale plans
- Custom plan requires contacting sales for pricing
- data hosted in AWS USA may not suit all地区的 data residency requirements
- No mention of mobile app for conversation monitoring
Frequently asked questions about UseChat
How do I create a chatbot with UseChat?
Getting started is simple: just enter your website URL, customize your chatbot's style (icon, colors, theme), and click 'Train chatbot'. In a few minutes, the chatbot will be trained on your entire website content and ready to embed on your website to answer user questions.
Can I embed the chatbot on multiple websites or apps?
Yes, you can use the embed code to embed your chatbot on any URLs or apps you like. The same trained chatbot can be deployed across multiple websites or applications.
Does UseChat support very large websites with thousands of pages?
Yes, UseChat can support websites of any size. The scraping technology is fully scalable and built to handle even the largest websites, from a few pages to thousands of pages of content.
How does the chatbot know what to answer?
UseChat automatically crawls and scrapes all content and pages of your site when you enter your website URL. It then creates a custom trained ChatGPT-powered chatbot which answers questions using your website's content specifically.
Can I monitor conversations as they happen?
Yes, you can see your visitors chatting with your chatbot in real-time. All conversations are recorded and can be viewed in the dashboard, including watching conversations live as they happen.
What happens if I exceed my plan limits?
When nearing or exceeding plan limits, UseChat sends an email notification that a higher plan is required. The service will not be interrupted where possible to ensure continuity.
Can the chatbot hand over to human support?
Yes, if users need more help, the chatbot can seamlessly handover to regular human live chat in the same platform, providing a smooth transition from AI to human support.
Which AI model does the chatbot use?
Chatbots currently use ChatGPT-3.5 by default as it provides the best balance between quality, speed, and price. GPT-4 is available on request for those who need the more advanced model.
Can I collect user email addresses through the chatbot?
Yes, your chatbot can ask users for their email address so you can follow up on conversations over email or import leads into your CRM system. This feature is included in all plans.
How do I get a custom plan for specific requirements?
For custom requirements or specific features, email [email protected] and UseChat will put together a proposal for your specific requirements. Custom plans are structured based on your messaging needs and webpage volume.