Resolve247
Resolve247 is an AI-powered chatbot platform designed to provide instantaneous customer support. The chatbot is trained on the user's websi...
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What is Resolve247?
Resolve247 is an AI-powered customer support platform that provides businesses with two main tools: an AI chatbot for 24/7 instant customer responses and a ResponseAssistant that automatically drafts replies in existing inboxes. The chatbot is trained on your website or knowledge base, delivering quick, accurate answers to customer queries around the clock, which reduces support ticket volume by up to 45%. The platform integrates seamlessly with existing ticketing systems like Help Scout, requiring zero switching cost.
Key features include an anti-hallucination guarantee ensuring the AI only responds based on accurate data from your knowledge base, automatic translation to respond in the language customers use, tone of voice customization to write in your company's style, and the ability to use data from all company sites beyond just Help Scout documentation. The chatbot provides links to relevant source material with each answer and can automatically include manual human responses into its knowledge base for future learning.
Resolve247 is designed for small to medium-sized businesses across e-commerce, technology, and service industries that are overwhelmed by customer support tickets and need efficient 24/7 assistance without staffing additional support personnel. The platform requires minimal setup—just one line of code for the AI chatbot and an API key for ResponseAssistant integration—and offers a 30-day free trial with no credit card required.
Resolve247 pricing
Pricing model: Paid
Resolve247 offers a 30-day free trial with no credit card required. Paid plans are monthly: Hobby plan at $14/month for up to 1,000 questions, Standard plan at $29/month for up to 5,000 questions, Pro plan at $59/month with higher limits and more chatbot variants, and Ultimate plan at $349/month for maximum functionality. All plans include unlimited embeds, GPT-4o AI model access, anti-hallucination guarantee, and the latest AI technology. Annual subscription discounts are available.
Resolve247 pros
- 45% fewer support tickets automatically
- Anti-hallucination guarantee for accurate responses
- 24/7 instant customer responses without human staff
- 30-day free trial, no credit card required
- Zero switching cost—keeps existing ticketing system
- Single line of code setup for AI chatbot
- Works with Help Scout via API key integration
- Automatic translation to customer's language
- Writes in your company's tone of voice
- Uses data from all company sites, not just docs
- Chatbot provides links to source material
- Automatically learns from manual human responses
- Money-back assurance for customer confidence
- Unlimited embeds on all pricing plans
- Access to GPT-4o AI model on all plans
- Customizable chatbot appearance matching your brand
- Shared knowledgebase across both tools
- Start with one tool and scale as you grow
- Human handover to live chat integration available
- Drafts ready in your inbox for team review
Resolve247 cons
- No permanent free tier—only 30-day trial
- Minimum $14/month pricing may be high for very small businesses
- ResponseAssistant requires Help Scout specifically
- Limited to text-based customer support
- No phone or voice agent support
- Chatbot only accesses publicly available information
- Annual discount mentioned but details not specified
- No user ratings or reviews available publicly
Frequently asked questions about Resolve247
How much effort is it to get started with Resolve247?
Implementation is very simple—the AI chatbot requires just one line of code to embed on your website, and the ResponseAssistant only needs an API key to your Help Scout account. The tools work alongside your existing workflows without requiring you to change any current systems, and setup typically takes just a few minutes.
Can I get help getting started if I need it?
Yes, support is available through the chat widget's 'Contact a Human' button or via email at [email protected]. The team offers assistance through screen-sharing, email, or whichever method you prefer to help you with setup.
How do I use multiple Resolve247 tools together?
It's recommended to start with the ResponseAssistant first, as the data required for the AI Chatbot is included in that process. The knowledgebase is common across both tools, so you don't have to repeat any setup or input data twice.
What is the anti-hallucination guarantee?
The anti-hallucination guarantee ensures that the AI only delivers responses based on accurate data from your knowledge base. This combats misinformation by preventing the AI from generating false or fabricated answers, significantly enhancing customer trust and satisfaction with reliable, high-quality responses.
Does Resolve247 work with my existing ticketing system?
Yes, Resolve247 is designed to work alongside existing ticketing systems like Help Scout, requiring zero switching cost. The AI chatbot automatically feeds repetitive questions to respond while your team continues using your current system for complex issues.
Can the chatbot respond in different languages?
Yes, Resolve247 includes automatic translation features that allow the chatbot to respond in the language it is spoken to, enabling you to serve international customers without needing separate language setups.
What happens when a customer wants to talk to a human?
Customers can use the 'Contact a Human' button in the chat widget for seamless human handover to your live chat integration. Human contact messages can also be sent to your preferred email within your ticketing system.
Does the AI chatbot have access to my private support messages?
No, the AI chatbot only has access to publicly available information you want it to share from your website or knowledge base. It cannot access or share your previous private support messages, even though the knowledgebase learns from manual responses you add.
What AI model does Resolve247 use?
Resolve247 provides access to GPT-4o, the latest AI model, on all pricing plans including the Hobby tier, ensuring users receive top-tier technology regardless of which plan they choose.
How does the chatbot learn from my team's responses?
The chatbot can automatically include manual human responses into its knowledge base for future learning. When your team manually answers a customer query, that response can be added to the knowledge base so the AI can provide the same accurate answer to similar future questions.