Userdesk
Userdesk is an AI assistant platform that allows businesses to build and train AI chatbots resembling ChatGPT. These AI chatbots can be tailored and trained wit...
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What is Userdesk?
Userdesk is a no-code platform that lets businesses create ChatGPT-like AI chatbots trained on their own data. The AI Assistants are trained on website pages, Notion workspaces, Google Drive files, PDF documents, and more. Users can embed the chatbot on their website as a web widget, integrate it into Slack workspaces, or build custom integrations using the HTTP API. The platform supports WordPress, Webflow, Wix, Squarespace, Shopify, and many other platforms.
Key features include lead generation with purchase intent collection and call booking, instant customer replies by finding the right content from your knowledge base, 24/7 support without human intervention, auto-sync that retrains the bot daily when data updates, visitor insights to understand user pain points, and multi-language support for 52+ languages. The chatbot can reply in the same language the user asks, even if your knowledge base is in a different language.
Userdesk is designed for enterprises, startups, marketing agencies, real estate agents, freelancers, SaaS companies, and anyone who wants to automate customer support. It is trusted by 900+ companies and allows teams to reduce manual effort while delivering instant help to visitors. The setup takes only minutes with no coding required, and the chatbot can be personalized to match your brand and website.
The platform provides API access for custom integrations, allows creation of multiple chatbots for different use cases, and includes a dashboard to monitor all chat conversations. Users get complete access to chat history, seeing everything visitors ask and what the chatbot replies. The AI uses OpenAI models (GPT-3.5-turbo by default, with GPT-4 available on higher plans).
Userdesk pricing
Pricing model: Freemium
Free plan: 1 chatbot, 30 AI messages/month, unlimited live chat messages, 50,000 training words, GPT-3.5, API access, Slack integration. Hobby: $16/month ($190 yearly), 1 chatbot, 2,000 AI messages/month, 500,000 training words, GPT-3.5, API access. Growth: $41/month ($490 yearly), 2 chatbots, 4,000 AI messages/month, 1,000,000 training words, GPT-3.5 & GPT-4, API access, daily auto-sync. Pro: $83/month ($990 yearly), 5 chatbots, 15,000 AI messages/month, 2,000,000 training words, GPT-3.5 & GPT-4, API access, daily auto-sync (most popular). Enterprise: $416/month ($4,990 yearly), 50 chatbots, 100,000 AI messages/month, 50,000,000 training words, GPT-3.5 & GPT-4, API access, daily auto-sync, remove 'Powered by Userdesk' branding. Add-on: Remove branding for $39/month. Annual plans save 2 months.
Userdesk pros
- No-code setup creates chatbots in minutes
- Trained on your own website, Notion, PDFs, Google Drive
- 40+ AI messages free on the Free plan
- 52+ languages supported out of the box
- Daily auto-sync retrains bot when data updates
- Web widget, Slack app, and HTTP API available
- Supports WordPress, Webflow, Wix, Shopify, Squarespace
- Lead generation with purchase intent collection
- 24/7 support without human intervention
- Visitor insights to identify user pain points
- Multiple chatbots allowed on paid plans
- GPT-4 available on Growth, Pro, Enterprise plans
- API access included on all plans
- Customizable colors, name, suggestions, language
- Complete chat history access in dashboard
- Works even if knowledge base is in different language
- Trusted by 900+ companies
- Unlimited live chat messages on Free plan
Userdesk cons
- Free plan only has 30 AI messages per month
- No native WhatsApp integration
- No native Facebook Messenger integration
- No direct integration with other chat providers yet
- Ticketing platform integration only for Enterprise
- Custom integrations require Enterprise plan
- GPT-4 not available on Hobby or Free plans
- Monthly AI message limits on all plans
- Remove branding add-on costs $39/month extra
- White labeling requires contacting support
Frequently asked questions about Userdesk
Is there a free plan available?
Yes, there is a free plan. You can create an AI Chatbot, embed it on your website, and 30 AI messages are free per month. The Free plan includes 1 chatbot, unlimited live chat messages, 50,000 training words, GPT-3.5 model, API access, and Slack integration.
Can I try a demo before purchasing?
Yes, you can try out the demo on the website. The demo bot is trained on the Userdesk website and a Notion page. You can ask any questions related to Userdesk to test how the AI Assistant works.
Is GPT-4 available on all plans?
No, GPT-4 is only available on the Growth, Pro, and Enterprise plans. The Hobby and Free plans use the GPT-3.5 model (gpt-3.5-turbo) by default.
How do I train the chatbot on my content?
You can train the chatbot by adding a website link, sitemap link, Zendesk Help Center Link, or Gitbook link. Just enter a URL and the chatbot trains on all content present there. You can also connect your Notion workspace and upload PDF files to train the Chatbots.
Can I upload PDF files to train the chatbot?
Yes, you can upload PDF files to train the chatbot. If you need to upload other file types, you can contact [email protected] and they can figure out a way for you to upload those files.
Does Userdesk have WhatsApp integration?
No, Userdesk currently doesn't have any integration with WhatsApp. However, if you want this integration, you can reach out to [email protected] and they can figure out a custom plan for you and build the integration based on your needs.
What is auto-sync and which plans include it?
Auto-sync is a feature that automatically retrains your chatbot once per day when you update your data. If you are on the Growth plan or upwards (Growth, Pro, Enterprise), the auto-sync feature is included. All documents like websites, sitemaps, Notion Pages, and Google Drive files are automatically retrained daily.
Can I customize the chatbot to match my brand?
Yes, you can change the color, name, suggestions, language, and many other things. You can customize everything you see in the chatbot to match your brand and website.
Do I have access to chat history?
Yes, you have complete access to all chats and interactions with your Chatbots. You can see the entire chat history of all interactions made with your Chatbot from the dashboard. Userdesk stores all questions asked by visitors and all answers the chatbot replied with.
Can I use the chatbot on multiple languages?
Yes, your website can be in any language, not just English. The Chatbot supports 52+ languages and can answer questions in a different language. You can also ask questions in a different language and the chatbot will reply in the same language the user asked.