Kea
Revolutionize customer interactions with AI-driven voice recognition.. [Contact for Pricing]
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What is Kea?
Kea AI is a voice artificial intelligence system designed specifically for restaurants to handle customer calls, take orders, and integrate directly with point-of-sale (POS) systems. It answers calls 24/7 with human-like interaction, processes detailed orders accurately with 99.3% accuracy, manages FAQs, and provides real-time call reporting. The AI connects directly to your POS to take customer orders—including extra crispy modifiers—and sends them straight to the kitchen KDS.
Key features include Voice AI Ordering with 11+ direct POS integrations (Toast, Square, Clover, Olo), AI Menu Analyzer that curates to your customer base without hallucinations, 24/7 Call Answering handling 5 callers at once, Dynamic FAQs through the Kea AI Portal, Call Reporting with real-time revenue insights, and Delivery & Payments supporting Apple & Google Pay. The system includes multiple AI Agents: The Judge ensures order accuracy, The Food Critic provides real-time item updates, and The Data Guru sends daily SMS insights.
Kea AI is for restaurant chains, QSRs, and fast-casual restaurants looking to capture missed revenue (average $677/month saved), streamline operations, and improve customer experience. It's built by restaurateurs for restaurateurs, with setup in under 24 hours for standard setups and under 15 minutes to connect your menu. The platform also includes Text AI for two-way SMS ordering, making it an omnichannel ordering solution.
Kea pricing
Pricing model: Freemium
$450 per month (only $15 a day) for all features. Includes Voice AI Ordering, unlimited concurrent calls, dedicated Kea number, direct POS integrations, AI call reporting & trends analysis, 86 detection and substitution suggestions, secure payments (Credit Card, Apple & Google Pay), delivery support (self-delivery & third party), reservation & waitlist handling, curated FAQs at brand & location level, location & holiday hours, detailed menu assistance, spam call handling, dynamic AI greeting & assistant customization, Text AI, Kea Pay, 86 detection, upsell engine, AI Manager, and best customer support. No per-order costs, no hidden fees, unlimited calls. Multi-location enterprise plan for 50+ locations available with bulk edit setup and brand-wide changes in 2 clicks.
Kea pros
- 99.3% order accuracy on every call
- 24/7 call answering with no missed calls
- Handles 5 concurrent calls simultaneously
- Direct POS integrations with 11+ systems including Toast, Square, Clover, Olo
- Menu setup in under 15 minutes
- No per-order costs or hidden fees
- Unlimited concurrent calls included
- Dedicated Kea phone number provided
- AI Menu Analyzer prevents hallucinations
- Real-time call reporting and revenue tracking
- 86 detection with substitution suggestions
- Supports Apple Pay and Google Pay
- Daily SMS insights from Data Guru AI
- Mobile-friendly AI access for instant updates
- Text AI for two-way SMS ordering included
- 99.3% accuracy knows menu down to last detail
- Spam call handling included
- Reservation and waitlist handling
- Brand and location level FAQ customization
- Setup in a day, not 8-12 weeks
Kea cons
- $450/month pricing may be high for small single-location restaurants
- Optimized for standardized QSR menus rather than complex custom menus
- Best suited for larger multi-location QSRs or fast-casual chains
- Some menu modifications still require human intervention
- Requires POS integration for full functionality
- Annual commitments may be required for best pricing
- Higher price point compared to small restaurant voice AI alternatives
- Complex multi-location chains may have longer deployment times
Frequently asked questions about Kea
How quickly can Kea AI be deployed for my restaurant?
Kea AI guarantees deployment in under 24 hours for standard restaurant setups. The onboarding process is as easy as building a cheese pizza: create account and add location details, connect your POS menu, and forward calls to your dedicated Kea AI phone number. With direct POS integrations, you can connect your menu in under 15 minutes and start taking AI orders with tickets printing instantly. Complex multi-location chains might have longer deployment times.
What POS systems does Kea AI integrate with?
Kea AI offers 11+ direct POS integrations including Toast, Square, Clover, and Olo. The system connects directly to your POS to take customer orders with precise modifiers and sends them straight to the kitchen KDS. Menu setup takes under 15 minutes with these integrations.
How accurate is Kea AI at taking orders?
Kea AI delivers 99.3% accuracy on every call and every complex order, 24/7. The AI Judge ensures each order matches your menu exactly down to the last detail. Kea AI knows your menu like the back of its hand (or wing), preventing missed modifications and costly mistakes.
Can Kea AI handle multiple calls at once?
Yes, Kea AI can handle 5 callers at once with no problem. If tickets are backed up, Kea AI throttles orders automatically. There are unlimited concurrent calls included in the $450/month plan, so you never miss a call due to capacity limits.
Does Kea AI work for delivery and pickup orders?
Yes, Kea AI supports both pickup and delivery orders. It streamlines pay-on-arrival or lets customers use Apple & Google Pay to confirm orders. The system handles self-delivery and third-party delivery options, and includes reservation and waitlist handling.
Can I customize how the AI sounds and responds?
Yes, with the Kea AI Portal you control how the AI reflects your brand. You can update your Voice AI from your phone in just minutes, and changes go live on the very next call. Features include dynamic AI greeting, assistant customization, brand and location level curated FAQs, and endless ways to customize your AI to match your restaurant's tone.
What if a customer wants to speak to a human?
Kea AI offers multiple options for customers who prefer human interaction, including easy transfers to staff or text ordering alternatives. The system features a 'human-in-the-loop' to ensure a smooth ordering process when needed.
Does Kea AI have Text AI for SMS ordering?
Yes, Kea AI now bridges Voice and Text so guests can order, ask questions, or pay however they choose. Text AI brings all Voice AI capabilities—including placing orders, asking menu questions, and paying for meals—to a simple two-way text conversation. Restaurants can activate Text AI through a single setting, and the existing Kea phone number supports both calling and texting. Some guests complete orders in as few as six texts, with less than 1% opt-out rate.
How does Kea AI handle menu changes or 86'd items?
The Food Critic AI keeps customers informed with real-time item, modifier, and FAQ updates. It flags any unsupported customizations or adds special instructions when items are 86'd (like pepperoni pizza being unavailable). The system includes 86 detection and substitution suggestions to help guide customers to available alternatives.
What reporting and analytics does Kea AI provide?
Kea AI provides real-time call reporting so you'll never miss a call. You can see how much revenue you could be losing without it, spot trends, and learn what customers are asking about your brand. The Data Guru sends personalized daily SMS texts showing how many calls the Voice AI handled, call reviews from customers, and order revenue saved. AI Call Reporting & Trends Analysis is included in the plan.