Keatext
Keatext is an AI-powered text analytics platform designed to gain insights from feedback like reviews, surveys, and support tickets. Providing tailored AI recom...
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What is Keatext?
Keatext is an AI-powered text analytics platform designed specifically for customer experience (CX) professionals to analyze customer feedback from surveys, reviews, and support tickets. The platform uses artificial intelligence to automatically identify themes, sentiment, customer intent signals, and key drivers of satisfaction, transforming raw text data into actionable insights without manual analysis. It unifies feedback from multiple channels into a single dashboard, allowing teams to understand end-to-end customer journeys and pinpoint issues affecting NPS, CSAT, and retention.
Key features include AI-generated executive reports with natural language recommendations, customizable dashboards with widgets like heatmaps, time series, pie charts, and pivot tables, quadrant charts showing strengths and weaknesses of the customer journey, focus recommendations that identify what to address first to improve satisfaction scores, trend detection to spot anomalies as they emerge, filtering and segmentation capabilities, multilingual support for 50+ languages with translation to English, and ready-to-share reports that eliminate manual report building. The platform also offers knowledge management, data exploration, and dashboard sharing with filtered views.
Keatext is built for customer-centric businesses including CX teams, product managers, market researchers, and VoC (Voice of Customer) program leaders at companies ranging from small teams to enterprise organizations. It serves brands like Intuit, Lenovo, Hilton, COOLA, and Sampler who need to process thousands of feedback records efficiently. The platform is ideal for organizations seeking to reduce time-to-insights by up to 98%, improve customer satisfaction scores, reduce churn, and make data-driven decisions about customer experience improvements without the manual work of reading through hundreds or thousands of open-ended responses.
Keatext pricing
Pricing model: Free
Keatext offers 3 paid plans billed monthly but on annual contracts: Basic at $550/month for up to 10,000 records annually with 1 dashboard, data exploration, English language support, and CSV integration; Pro at $999/month for up to 20,000 records annually with 1 dashboard, dashboard editing, dashboard sharing, data exploration, knowledge management, English and multilingual support, CSV integration, plus add-ons for data enrichment ($399/month), focus recommendations ($299/month), and cloud application integrations (from $150/month); Enterprise at $1,650/month for 30,000+ records annually with unlimited dashboards, dashboard editing, dashboard sharing, data exploration, knowledge management, expert access, English and multilingual support, CSV integration, cloud application integrations, and web scraping add-on. Data acquisition add-on starts at $250/month for collection from 35+ review sites. A 2-week free trial is available to explore the platform with your own data.
Keatext pros
- Reduces time-to-insights by 98% compared to manual reading
- AI generates ready-to-share executive reports in natural language
- Unifies feedback from surveys, reviews, and tickets in one platform
- Quadrant chart visualizes key drivers and priorities clearly
- Focus recommendations pinpoint what to address first for CSAT/NPS improvement
- Supports 50+ languages with translation to English
- Customizable dashboards with heatmaps, time series, pie charts, pivot tables
- Dashboard sharing with applied filter views for teams
- Trend detection identifies anomalies as they emerge
- Deep integrations with Zendesk, SurveyMonkey, Qualtrics, ServiceNow
- 2-week free trial to validate insights with your own data
- Knowledge management feature for organizing insights
- Customer intent signals go beyond basic positive/negative sentiment
- Analyzes end-to-end customer buying journey in one platform
- 23 years of specialized CX industry expertise built into the platform
- Plug-and-play platform requires no setup delay
- Reproducible results with consistent enterprise-level insights
Keatext cons
- No free tier - only 2-week free trial available
- Pricing starts at $550/month which may be expensive for small businesses
- Basic plan limited to 1 dashboard only
- Annual contracts required for all packages
- Multilingual support is an add-on feature in Pro plan
- Focus recommendations add-on costs extra at $299/month
- Data enrichment add-on costs $399/month
- Cloud application integrations are add-ons starting at $150/month
- Web scraping only available in Enterprise plan as add-on
- Maximum 10,000 records annually in Basic plan
Frequently asked questions about Keatext
How is Keatext different from using a general tool like ChatGPT?
While ChatGPT provides basic sentiment analysis, it lacks a dedicated reporting layer and the consistency needed for enterprise-level insights. Keatext is a purpose-built CX solution with 23 years of industry expertise. It offers reproducible results, dedicated dashboards, and automated recommendations that general LLMs cannot provide out of the box.
Which data sources can I connect to the platform?
Keatext unifies all feedback sources into a single view. You can sync data from surveys, public reviews, and support tickets. The platform offers deep integrations with platforms like Zendesk to automatically analyze thousands of tickets per month, plus self-service integrations with SurveyMonkey, Qualtrics, ServiceNow, Alchemer, and QuestionPro.
How fast can we see actionable insights?
Keatext is a plug-and-play platform. AI-generated reports identify blind spots, themes, and customer sentiment instantly, allowing you to move from raw data to business impact without the typical manual analysis delay. Users like Sampler reduced time to insights by 98%, going from 8 hours to 10 minutes.
Can Keatext help reduce our churn rate?
Yes. By pinpointing top issues and at-risk sentiment across all channels, Keatext allows you to take the most effective path to action. For example, users have seen significant boosts in customer satisfaction (CSAT) scores by addressing the specific themes the AI identifies, which directly impacts retention.
Is the platform suitable for large-scale operations?
Absolutely. Keatext is used by over 560 customer-centric businesses including global leaders like Intuit, Lenovo, and Hilton to understand end-to-end customer journeys and improve retention at scale. The Enterprise plan supports unlimited dashboards and 30,000+ records annually.
How long are pricing contracts?
All packages are annual contracts. Prices are displayed monthly, but the number of transactions (records) are annual limits. You pay the monthly rate for 12 months.
What is a record and how is it measured?
A record is a row in a CSV file, for instance a survey response, no matter how many questions are asked or answered within the row. Each feedback entry counts as one record toward your annual limit.
Does Keatext have a free trial?
Yes! Keatext offers a 2-week free trial to explore the platform and upload your own data to validate the insights you can get for your specific business use case before committing to a paid plan.
Can I integrate with third party apps?
Absolutely! Keatext has self-service integrations with Zendesk, SurveyMonkey, Qualtrics, ServiceNow, Alchemer, and QuestionPro. Other integrations are available upon request. Pricing for data connectors starts at $150/month and integrates with more than 400 CRM, help desk, and survey apps.
What languages does Keatext support?
Keatext supports data upload in 50+ languages that can be translated into English without excluding customer segments that are more challenging to analyze. Multilingual support is included in Pro and Enterprise plans, and available as an add-on for Basic plan users.