Hear
AI-driven insights and automation for exceptional customer service.. [Contact for Pricing]
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What is Hear?
Hear is an AI-powered conversation intelligence platform designed specifically for contact center managers and CX leaders. It ingests 100% of customer conversations across voice, chat, and email, then uses generative AI to understand them in context and provide actionable insights. The platform eliminates manual sampling by analyzing every interaction, turning buried transcripts into frontline impact for performance improvement.
Key features include automated quality assurance with 94% QA coverage (up from 2-4% manual sampling), real-time compliance monitoring across all interactions, automated agent coaching with personalized guidance, chatable data that lets users ask any question about their conversations, and 40+ native connectors to CCaaS, CRM, ticketing, and data warehouse platforms. The platform provides proactive insights without dashboards or manual work, delivering autonomous AI-native clarity for CX, compliance, operations, and sales teams.
Hear is built for customer experience teams, compliance officers, operations managers, and sales & marketing teams in contact centers. It serves enterprises across insurance, finance, telecom, and e-commerce sectors. The platform is trusted by companies like MEDICALCOR, Shift, and Crocus & Primrose, with 340+ enterprise deployments verified over 18 months. It helps teams create standout customer experiences, automate compliance, streamline workflows, and unlock revenue growth by identifying sales opportunities and reducing churn.
Hear pricing
Pricing model: Freemium
Hear does not publicly disclose specific pricing on its website. The platform appears to be enterprise-focused with custom pricing based on deployment size. Users must request a demo to get pricing details. The platform is positioned for enterprises with 340+ enterprise deployments, suggesting it targets mid-to-large contact centers. There is no visible free tier mentioned - the website emphasizes booking a comprehensive demo for those interested in the platform.
Hear pros
- 100% conversation coverage instead of 2-4% manual sampling
- 94% QA coverage from automated analysis
- 3.8x faster issue detection (6 days to 38 hours)
- $11.4M average revenue recovered per $500M book of business
- 22% reduction in escalations through root-cause analysis
- 94% QA time reduction for teams
- 8x agent coaching efficiency improvement
- 40+ native connectors to CCaaS, CRM, and ticketing platforms
- No dashboards or manual work required - autonomous insights
- Chatable data - ask any question in your language
- Real-time compliance monitoring across all interactions
- Automated agent coaching with personalized guidance
- Diarization and transcription for 100% of interactions
- Integrates seamlessly with existing workflows - no new tabs
- Built-in security, privacy, and trust engineered from the ground up
- Transparent and traceable insights from building blocks to breakthroughs
- Works across voice, email, and chat omnichannel interactions
Hear cons
- No publicly available free tier - demo required for pricing
- Enterprise-focused may not suit small businesses
- Initial learning curve for new users adapting to extensive features
- Heavy dependency on technological integration with existing systems
- Limited immediate historical data insights until system is fully operational
- Pricing details not publicly disclosed on website
- May be challenging for less tech-savvy users
- Requires integration with CRM and telephony systems to maximize value
Frequently asked questions about Hear
What is Hear and what does it do?
Hear is an AI-powered conversation intelligence platform designed for contact center managers and CX leaders. It ingests every customer conversation across voice, chat, and email, understands them in context using generative AI, and provides proactive insights without dashboards or manual work. The platform analyzes 100% of interactions (not just 2-4% samples), automates quality assurance, monitors compliance in real-time, and delivers actionable insights for agent coaching, performance improvement, and revenue growth.
How does Hear improve QA coverage compared to manual processes?
Hear improves QA coverage from 2-4% manual sampling to 94% QA coverage by automatically analyzing and scoring 100% of conversations across voice, email, and chat at scale. This eliminates blind spots and provides full visibility into customer conversations. Teams using Hear achieve 94% reduction in QA time while covering nearly all interactions instead of just small samples.
What integrations does Hear support?
Hear supports 40+ native connectors that are growing, including Genesys Cloud (CCaaS), Freshdesk (ticketing), Pipedrive (CRM), JustCall (voice), Commbox (omnichannel), Freshworks, Freshcaller, Feefo, Pipeline Live, and more. The platform integrates seamlessly with CCaaS, CRM, data warehouses, and ticketing systems without requiring new tabs or messy handoffs, syncing across your existing tech stack.
How fast does Hear detect issues compared to traditional methods?
Hear provides 3.8x faster issue detection with median time-to-flag dropping from 6 days to just 38 hours. This is achieved through real-time detection and alerts that surface problems before they escalate, allowing teams to act on insights immediately rather than waiting for manual reviews or periodic audits.
Can Hear help with compliance monitoring?
Yes, Hear automates compliance monitoring across 100% of interactions to reduce risk, ensure adherence, and eliminate manual audits. The platform provides real-time detection and alerts for compliance risks associated with agent mistakes, incomplete data, or inconsistent monitoring. This protects performance and reputation with zero blind spots and full interaction coverage.
How does Hear help with agent coaching and performance improvement?
Hear delivers automated reviews with objective and contextual perspective, personalized guidance, and coaching that helps every agent constantly improve. Teams achieve 8x agent coaching efficiency by surfacing root-cause issues in agent coaching, which reduces escalations by 22%. The platform provides transparent, traceable insights built around workflows and language.
What revenue impact can companies expect from using Hear?
Companies can expect an average of $11.4M revenue recovered per $500M book of business in year one. Hear unlocks revenue growth by identifying sales opportunities, reducing churn, and optimizing messaging across every customer interaction. The platform uncovers actionable business insights at scale through conversation analysis, including upselling and cross-selling opportunities.
Is Hear suitable for small businesses or only enterprises?
Hear appears to be enterprise-focused with 340+ enterprise deployments over 18 months verified by customer finance teams. The platform is trusted by enterprises and serves mid-to-large contact centers across insurance, finance, telecom, and e-commerce. Specific pricing is not publicly disclosed and requires a demo, suggesting it targets organizations with significant contact center operations rather than small businesses.
How does Hear's 'chatable data' feature work?
Hear's chatable data feature lets users ask any question about their conversation data seriously. Your data becomes finally chatable with no noise or clutter, providing clear, contextual answers in your language focused on what counts. This eliminates the need for manual dashboard exploration - users get autonomous AI-native clarity and proactive insights delivered directly without manual work.
What security and compliance standards does Hear meet?
Hear has security built in, not bolted on. Compliance isn't just a badge but the foundation - security, privacy, and trust are engineered into everything the platform builds. The platform is designed for enterprises that require robust compliance, with security that shows up as a foundational element rather than an afterthought addition.