Help Center
Help.center is a customer support solution leveraging artificial intelligence to offer robust knowledge base services. It empowers businesses to provide instant...
Last verified:
What is Help Center?
Help.center is an AI‑first customer support platform that combines a smart knowledge base, an AI chatbot, and a shared inbox for teams. It lets you create a public help center hosted at yourcompany.help.center, where customers can search your documentation and get instant answers using AI-powered search and an embedded chat widget directly on your site. The tool is designed to deflect repetitive support questions, reduce ticket volume, and speed up resolution times by serving relevant answers from your existing articles.
Key capabilities include importing help articles from services like Intercom, Zendesk, Freshdesk, and Crisp in one click, then automatically training an AI on those documents so that it can answer questions in natural language. The AI also supports multiple languages and can pull in additional context from connected websites or external URLs, so your knowledge base stays aligned with live product content. You can further refine answers by editing articles, viewing user‑reported AI conversations in the dashboard, and feeding corrected information back into the system.
The platform is targeted at startups, SaaS companies, and growing product teams that want to scale their customer support without hiring large help‑desk staff. It suits teams that already maintain documentation or support content and want to turn that into an interactive, self‑service experience for customers. Help.center is especially useful for businesses that want a branded help site, AI‑powered search, and a shared email inbox in one integrated tool, while still keeping humans in the loop when AI cannot resolve a query.
Beyond the knowledge base and chatbot, Help.center provides an AI‑assisted content‑creation workflow where you can manage your docs conversationally, create and update articles, and surface content‑gap suggestions based on unresolved customer questions. It also adopts modern AI‑agent standards such as llms.txt and Agent Skills, so external AI assistants can read, search, and interact with your help center natively. This makes the platform suitable not only for end‑user support but also for internal or developer‑oriented documentation that external tools may need to consume automatically.
The product emphasizes instant setup (no credit card required), mobile‑friendly and SEO‑optimized help sites, and a clear escalation path from the AI chatbot to a human‑handled inbox when needed. Overall, Help.center aims to reduce support overhead, improve customer satisfaction through faster answers, and keep documentation tightly coupled with how customers actually ask questions, while giving teams full control over what the AI knows and how it responds.
Help Center pricing
Pricing model: Free
Help.center offers a Free plan that includes a public knowledge base, a chat widget, and 50 AI‑powered answers per month, suitable for small teams starting out with self‑service support. The Business plan starts around 19 USD per agent per month and adds 500 AI answers per month, an inbox for tickets, tools to improve AI answers, the ability to invite team members, integrations, a custom domain, and optional removal of Help.center branding. The Unlimited plan is priced around 99 USD per month and includes all features with 2,500 AI answers per month and no per‑agent charges, giving larger teams predictable costs. All plans include the AI chatbot, branded help site, and quick setup, while AI usage beyond the monthly limit is typically charged at about 0.01 USD per additional answer.
Help Center pros
- AI‑powered search and chatbot for instant answers
- Full‑fledged knowledge base with public help site at yourcompany.help.center
- One‑click import of help articles from Intercom, Zendesk, Freshdesk, and Crisp
- AI automatically learns from every help article you add
- Supports multiple languages so customers can be assisted in their native tongue
- Shared email inbox for teams to manage and reply to unresolved tickets
- Seamless escalation from AI chatbot to human agents when needed
- Ability to suggest what articles to write next based on unanswered questions
- Chat‑based management of the help center (create, update, and publish articles via conversation)
- Integration with external websites and domains to enrich AI knowledge
- Custom domain support (help.yourcompany.com instead of yourcompany.help.center)
- llms.txt and Agent Skills support for AI agents to read and manage the help center
- Mobile‑friendly, SEO‑optimized help-site templates
- Reduces volume of repetitive support tickets by deflecting common queries
- Enables quick setup and deployment without requiring a credit card
Help Center cons
- AI usage is capped per plan and additional answers incur extra charges per answer
- Requires manual article editing to improve AI answers instead of fully automated correction
- Limited transparency on exact AI model versions and latency details
- Relies on external AI providers like OpenAI, which may raise data‑residency or privacy concerns
- Custom domain configuration must be requested via email, not self‑serve in the dashboard
- No detailed public roadmap or changelog visible on the site
- Data may be processed outside the EU by third‑party AI vendors, limiting GDPR‑only‑on‑EU‑infra options
- Does not show advanced analytics or usage dashboards directly on the homepage
Frequently asked questions about Help Center
What is Help.center?
Help.center is a full‑fledged knowledge base solution powered by AI that helps customers get instant answers. It lets you create a help site at yourcompany.help.center where visitors can use AI search and an embedded AI chat widget to receive conversational support directly on your website, while also providing a shared inbox for your team to handle unresolved tickets.
Why should I use AI in a help center?
AI in a help center reduces resolution times and deflects repetitive support tickets by instantly answering common questions. This saves time for your support team and resources for your business, while improving customer satisfaction through faster, always‑available assistance.
Can I import articles from Intercom or Zendesk?
Yes, you can import existing help articles from platforms such as Intercom, Zendesk, Freshdesk, and Crisp in one click. If you need assistance during the import process, you can contact the Help.center team via email and they will guide you through bringing your existing content into the platform.
Can I connect with my own domain?
Yes, you can connect Help.center to your own custom domain such as help.yourcompany.com instead of the default yourcompany.help.center URL. You must request this via email to the Help.center support team, who will help you configure the domain.
How to improve the answers given by AI?
AI derives its answers from your help articles, so you can improve responses by editing or expanding article content. You can also view all AI conversations in the dashboard, see which answers users have flagged, and provide additional information to refine and raise the quality of the AI’s replies over time.
Can I use content from my website in AI?
Yes, Help.center can use public content from your website in addition to your help articles. By entering your website URL, the AI search and chat will start answering customer questions based on the live content there, allowing your knowledge base to stay aligned with up‑to‑date product or service information.
Does Help.center use AI?
Yes, Help.center uses OpenAI’s latest models to build an AI from your knowledge base. The AI continuously learns from every help article you add and, when a customer asks a question, scans through all available articles to generate a clear, easy‑to‑understand answer tailored to that query.
How secure is my data and where is it located?
Help.center hosts its servers and databases on AWS in the EU region. Your data may be processed outside the EU by external AI providers such as OpenAI when you use the AI features, so full data handling spans both EU‑based infrastructure and third‑party cloud services.
How does the AI handle customer questions?
When a customer asks a question through the AI chat widget or search, the system scans your help articles and any connected website content, then generates a concise answer by combining the most relevant information. The AI is designed to surface the best‑fit help article and guide users to the correct documentation or escalation path if it cannot resolve the issue.
What happens when AI cannot resolve a query?
When the AI cannot resolve a customer query, the conversation can be routed to your team’s shared inbox. Your support agents can then reply directly, assign tickets to teammates, and manage follow‑ups within the same interface, ensuring a smooth handover from automated to human support.