Aquant
Transform service operations with AI-driven, actionable insights.. [Contact for Pricing]
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What is Aquant?
Aquant is the first agentic AI platform specifically designed for service organizations that manage complex equipment. It transforms institutional knowledge into specialized AI agents that deliver expert-level guidance to every role in the service lifecycle, from field technicians to call center agents to service leaders. The platform combines prebuilt service agents with the ability to build custom agents and integrate existing AI frameworks, all trained on real-world service data and refined by subject matter experts.
Key features include Voice AI (Roger) for hands-free natural conversations, Vision AI for real-time visual equipment recognition through phone cameras, offline mode for low-connectivity environments, and multiple access channels (web, mobile, API). The platform offers specialized agents like Part Identifier, Triage Agent, Insight Agent, Knowledge Agent, Schematics Agent, and Call Assist Agent. Aquant provides persona-based guidance tailored to user roles, automatic learning from outcomes, continuous self-learning, and seamless integration with existing tools like Microsoft Dynamics.
Aquant is built for service organizations in industrial equipment, medical devices, manufacturing plants, food equipment, high-tech & electronics, and printing industries. It serves equipment makers, OEMs, service teams, dealerships, and manufacturers who need to reduce repeat visits, speed up resolutions, improve first-time fix rates, and scale expert-level support across their operations.
Aquant pricing
Pricing model: Freemium
Aquant does not publicly disclose pricing details and requires contacting the team for a custom quote tailored to each business's unique service and operational needs. The pricing model is primarily per-user, per-month with tiered pricing based on features and usage. Estimated costs range from approximately $300 annually for 1 user to $30,000 annually for 100 users. There is no setup fee, no free trial, and no free/freemium version. Onboarding and ongoing support are included to keep costs predictable. Additional costs may include one-time implementation/integration fees depending on existing system complexity and data migration from legacy systems.
Aquant pros
- Only platform combining prebuilt agents, custom agents, and own AI integration
- Trained on real-world service data refined by subject matter experts
- Voice AI (Roger) provides hands-free support for technicians in PPE
- Vision AI recognizes equipment and components through phone camera
- Offline mode works without signal in remote job sites
- Persona-based guidance tailored to user role from contact center to field tech
- Automatic learning from outcomes without constant reconfiguration
- Part Identifier helps technicians bring correct parts on first visit
- 22% reduction in service costs enabling team to perform like top 20%
- 50% improvement in Time to Competency for new technicians
- 33% reduction in time spent finding best solution
- 33% of service queries solvable without professional help
- 1 in 7 dispatches eliminated as unnecessary
- Integrates with Microsoft Dynamics and existing workflows seamlessly
- SOC 2 compliance with highest trust and security standards
- Smart escalation when human experts needed so nothing falls through cracks
- Hybrid document pipeline automatically applies best extraction method
- Built-in domain expertise editable by internal experts
- No smart glasses or extra hardware required for Vision AI
- Proactive guidance suggests questions before users even ask
Aquant cons
- No publicly disclosed pricing - requires custom quote
- No free tier or freemium version available
- No free trial offered
- Implementation and integration costs vary by system complexity
- Data migration from legacy systems can incur additional expenses
- Extensive training for specific use cases may add to overall cost
- Requires parts catalog images and links uploaded for best Part Identifier results
- Primarily designed for complex equipment service, not general purposes
Frequently asked questions about Aquant
What is Aquant AI?
Aquant is the first agentic AI platform specifically designed for service organizations managing complex equipment. It transforms institutional knowledge into specialized AI agents that deliver expert-level guidance to every role in the service lifecycle. Unlike generic AI, Aquant captures both documented and tacit knowledge, is trained on real-world service data refined by subject matter experts, and continuously improves through hands-on use.
What industries does Aquant serve?
Aquant serves six purpose-built industries: Industrial Equipment (equipment makers and service teams boosting uptime), Medical Devices (medtech OEMs reducing risk and improving patient outcomes), Manufacturing Plants (keeping plants running and optimizing service), Food Equipment (food & beverage OEMs ensuring safe reliable operations), High-Tech & Electronics (electronics OEMs improving service and reducing costs), and Printing (print equipment makers reducing downtime).
How does Voice AI work?
Roger, Aquant's Voice AI, is built to take pressure off the help desk by giving customers and technicians critical info fast through natural conversations. It provides hands-free support for technicians wearing PPE and on the move, requires no setup for end users (just dial to get real-time step-by-step guidance), and includes smart escalation when human experts are needed so nothing falls through the cracks.
What is Vision AI?
Vision AI delivers live, intelligent guidance through any technician's phone camera, recognizing equipment, components, and visible fault indicators instantly. It surfaces the right steps by pulling from manuals, service history, and prior cases in seconds. No smart glasses or extra hardware are required - just the phone in their pocket, with guidance grounded in your service knowledge, machine history, and institutional expertise.
Does Aquant work offline?
Yes, Aquant has offline mode that gives technicians access to all agents even underground, offshore, or at remote job sites with zero signal required. Key data and workflows are preloaded to the device based on case history and equipment type, and work, notes, and updates automatically sync back to systems as soon as you're online. This includes troubleshooting help, checklists, and recommendations without a signal.
What agents are available in Aquant?
Aquant offers multiple specialized agents: Triage Agent (2017), Insight Agent (2019), Knowledge Agent (2023), Part Agent (2024), Schematics Agent (2024), Call Assist Agent (2025), and Part Identifier. The Part Identifier helps find the right part by analyzing questions and showing part ID, description, image, and actions based on the parts catalog. Call Assist includes continuous self-learning, getting smarter with every interaction.
How does Aquant integrate with existing systems?
Aquant's connectivity platform easily connects to tools teams already use with no heavy lift required. It seamlessly integrates with Microsoft Dynamics and existing workflows. The API allows embedding Aquant into CRM, support portal, apps, and even connected devices/machine interfaces. You can keep your brand front and center with fully branded AI support inside your experiences, with complete control over where Aquant appears and when it responds.
What ROI can companies expect from Aquant?
Companies using Aquant see significant results: 22% reduction in service costs when empowering entire team to perform like top 20% of workforce, 33% reduction in time spent finding best solution, 50% improvement in Time to Competency, 1 in 7 dispatches eliminated as unnecessary, and 33% of service queries solvable without professional help. Customer results include Hologic increasing first-time fix rates, Beckman Coulter reducing repeat visits, and Powerscreen saving up to 1 hour per tech daily.
Is Aquant secure and compliant?
Aquant maintains the highest trust and security standards with SOC 2 compliance. The platform has been recognized by OpenAI for 10B Tokens demonstrating enterprise AI scale, achieved Microsoft Solutions Partner Designation for Manufacturing, won Top AI-Enabled Product at SiliconANGLE Media's CUBEd Awards, and received Service Council's Award for Most Innovative Solution 2025. It also was named to Fast Company's Next Big Things in Tech 2025.
How do I get started with Aquant?
To get started with Aquant, you can request a free personalized demo to see how AI-driven technology can use your organization's deepest insights to solve complex problems quickly. The vendor offers customized pricing tailored to each business's unique needs. Aquant fits into existing workflows and tech stack whether you're starting from scratch or enhancing existing tools. You can use prebuilt service agents, build custom ones, or integrate your own AI.