Ariglad
Ariglad is an artificial intelligence tool designed to auto-create and update knowledge base articles. It accomplishes this by analyzing cu...
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What is Ariglad?
Ariglad is the first AI tool that automatically creates and updates your knowledge base by analyzing customer support tickets and product release notes. It identifies knowledge gaps, suggests improvements to existing articles, and generates new articles for topics that don't have existing coverage. The tool puts knowledge base maintenance on auto-pilot, suggesting new articles, updating existing ones, detecting duplicates, and merging them into single articles.
Key features include automatic article creation when customers ask about topics without existing articles, AI-driven identification of knowledge gaps in existing articles using support ticket information, duplicate article detection and merging to keep the knowledge base lean, and integration with support channels like Slack, Zendesk, Microsoft Teams, and email. Ariglad also adapts to your brand's voice for clear, user-friendly content.
Ariglad is designed for customer support (CS/CX) teams, HR teams, payroll teams, legal teams, and internal teams who need to maintain an accurate knowledge base. It's particularly valuable for companies with huge knowledge bases that need maintaining, as well as companies starting from scratch with no knowledge base. The tool is SOC2 and GDPR compliant for data security.
The platform has generated over 100K suggestions and analyzed over 1M support tickets. It is loved by hundreds of CS/CX teams worldwide and delivers a 243% return on investment according to customer case studies. Ariglad helps reduce support tickets and calls by ensuring customers find answers in an updated knowledge base before submitting tickets.
Ariglad pricing
Pricing model: Free
Ariglad does not advertise a free tier on its public pricing page. A free trial may be available on request. Pricing is available upon request by connecting with an advisor. One source indicates pricing starts at $500 per month for knowledge bases with less than 500 articles or no knowledge base at all. Another source mentions $29/mo starting price. The company offers a free trial account that can be created through their website.
Ariglad pros
- Automatically creates new knowledge base articles from support tickets
- Updates existing articles using information from customer support tickets
- Detects and merges duplicate articles to keep knowledge base lean
- Identifies knowledge gaps in existing articles automatically
- Puts knowledge base maintenance on auto-pilot
- Integrates with Slack for topic monitoring
- Integrates with Zendesk for agent suggestions
- Integrates with Microsoft Teams
- Integrates with email systems
- Integrates with HRIS systems
- Adapts to your brand's voice for consistent content
- SOC2 and GDPR compliant for data security
- Delivers 243% return on investment
- Reduces support tickets and calls significantly
- Analyzed over 1M support tickets with 100K+ suggestions generated
- Helps AI copilots and chatbots perform better with fresh knowledge
- Maximizes ROI on expensive AI investments
- Saves time sorting through endless articles
- Works for companies with huge knowledge bases or no knowledge base
- Provides best practice answer templates based on historical ticket data
Ariglad cons
- Takes 2-3 days to generate first few approvals
- No publicly advertised free tier on pricing page
- Pricing only available upon request from advisor
- Starting price around $500/month for small knowledge bases
- May assume last answer to repeated question is incorrect
- Requires integration with support channels to work
- AI assumptions about incorrect answers may not always be accurate
- Best for teams already using support ticket systems
Frequently asked questions about Ariglad
What does Ariglad do?
Ariglad is the first AI platform that auto-maintains your knowledge base by analyzing support tickets and release notes. It suggests new articles, updates existing ones, detects duplicates, and merges them, putting knowledge base maintenance on auto-pilot.
How does Ariglad AI analyze ticket data?
When Ariglad AI scans ticket data, it lists questions asked by customers more than 3 times and provides the average best practice answer. If a question is asked 10 times and 9 answers provide similar information, those 9 are summarized for the most comprehensive response template. The last answer is ignored as the AI assumes it is incorrect.
What integrations does Ariglad support?
Ariglad integrates with Slack, Microsoft Teams, your HRIS, your email, and Zendesk. With the Zendesk integration, agents see best practice answers and resource suggestions on the right hand side when opening a ticket.
How long does it take to get Ariglad suggestions?
Ariglad takes 2-3 days to generate your first few approvals, after which you can expect regular suggestions.
Can Ariglad work if I don't have a knowledge base?
Yes, Ariglad helps build a knowledge base from scratch by analyzing customer questions and organizing info from support tickets, release notes, and Slack. It adapts to your brand's voice to create a clear, user-friendly resource.
How does Ariglad handle duplicate articles?
After identifying duplicate articles, Ariglad merges them into one so your knowledge base stays lean and easy to navigate. This simplifies navigation for large knowledge bases.
Is Ariglad secure?
Yes, Ariglad is SOC2 and GDPR compliant so your data is safe.
Can I edit FAQ questions and answers in Ariglad?
Yes, you can click the pen icon on the right hand side to open an edit widget and make changes to FAQ questions or answers. You can also tweak the category that the FAQ is included in.
How does Ariglad help AI copilots and chatbots?
Ariglad continuously updates your knowledge base, ensuring AI copilots and chatbots are always trained on the most recent and relevant information. Your AI tools depend on your knowledge base to deliver accurate responses, and Ariglad keeps it constantly updated.
What is the ROI of implementing Ariglad?
The ROI from implementing Ariglad is remarkable, with a 243% return on investment. Beyond monetary savings, the real value comes from both internal and external customer satisfaction.