Perfect Wiki
Perfect Wiki is an AI-powered platform designed to convert your company's database of knowledge into a continually evolving help center loc...
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What is Perfect Wiki?
Perfect Wiki is an AI-powered knowledge management and help center tool designed specifically for Microsoft Teams. It transforms scattered company documentation—SharePoint folders, Word docs, PDFs, SOPs, FAQs, manuals, and training guides—into a smart, searchable knowledge base that answers questions in plain language with cited sources, all right inside Microsoft Teams without requiring users to switch to a new app.
Key features include granular editing permissions at both the knowledge base and individual page level (Only Admins, Admins & Editors, Custom Access List), AI chatbot that provides 100% AI-generated answers based on internal data only (no web sources), support for 28+ languages, weekly AI-generated knowledge gap reports showing unanswered queries, one-click
Perfect Wiki pricing
Pricing model: Paid
Free Trial: 14 days, full access to all features, no credit card required, cancel anytime. Basic Plan: $9 per editor per month (billed yearly for 3 years, minimum 5 editors), includes unlimited readers, unlimited page translations, unlimited knowledge bases, custom domain for public KB, your branding, 100 AI chatbot requests per editor pooled, 100 indexed files per editor pooled, professional email support. Annual billing at $12/editor/month or monthly at $24/mo (for 5 editors). Enterprise Plan: Custom pricing, minimum 100 editors with volume pricing available, includes everything in Basic plus volume discounts, scheduled backups, unlimited indexed files, unlimited AI chatbot requests, 90 days analytics, training and onboarding, dedicated success manager. All prices in USD excluding taxes.
Perfect Wiki pros
- Seamless Microsoft Teams integration as a channel tab—no new app to learn
- Only pay per editor—unlimited readers are completely free
- Full Microsoft SSO with inherited channel permissions
- Granular access control at knowledge base and individual page level
- AI answers scoped to internal docs only—no web sources or data leaks
- Supports 28+ languages with answers in the user's language
- Every AI answer includes cited sources for verification
- Weekly AI-generated knowledge gap reports show what's missing
- One-click save from chat to wiki page captures tribal knowledge
- 60-day rolling automatic backups with no lock-in
- HTML and PDF export available anytime
- Setup in under 10 minutes with no migration project
- No credit card required for 14-day free trial
- Top-rated app in Microsoft Teams Store with 4.9 stars
- Powered by Azure OpenAI—data not used for model training
- GDPR-compliant with EU and US data residency options
- Encrypted at rest and in transit with TLS 1.2+
- Connect existing SharePoint folders with one-click picker
- Works in Copilot, SharePoint, Slack, and browser extensions
- Multiple knowledge bases per project, client, or team
- Custom branding and custom domain for public knowledge bases
- Professional email support included
- Indexed files and AI requests pooled across editors
- Annual billing offers significant savings ($9/editor/month)
Perfect Wiki cons
- Minimum 5 editors required for all paid plans
- Basic plan limited to 100 AI chatbot requests per editor monthly
- Basic plan limited to 100 indexed files per editor monthly
- No phone support—only professional email support
- Enterprise plan requires minimum 100 editors
- Fair usage limits may apply to unlimited features
- Pricing in USD only, excluding applicable taxes
- 3-year contract required for lowest $9/editor/month price
- Monthly billing is 2.7x more expensive ($24/mo for 5 editors)
- Custom pricing only available for Enterprise plans
- Knowledge gap reports are weekly, not real-time
- AI requests are pooled—can't guarantee per-editor availability
- No native mobile app mentioned—web/browser only
- Custom access lists require manual configuration
- Nightly sync may delay very recent document updates
- Azure OpenAI dependency may concern some organizations
- No mentioned integration with non-Microsoft cloud storage
- Reader role can't author content—only ask and search
Frequently asked questions about Perfect Wiki
Do I need to pay for readers who only ask questions and search the wiki?
No, you only pay for editors. Every license includes an unlimited number of readers. Editors are users with 'Admin' or 'Editor' roles who author content. Readers are users with 'Reader' role who only ask the AI and search the wiki. To remove a license from a user, assign them to 'Reader' or remove them from the user list in Settings > Users.
What is the minimum number of editors required?
The minimum is 5 editors for all paid plans. If you buy a license for 5 editors and later realize you need more users, you can email [email protected] to upgrade your license. Enterprise plans require a minimum of 100 editors with volume pricing available.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription any time. Go to 'Account & Settings' > 'Billing' > 'Manage Subscription' to cancel. There's no upfront payment required and you can cancel without penalty.
How do I know which users count as paid editors?
Go to 'Settings' > 'Users'. All users that have 'Admin' or 'Editor' roles count as editors and are paid users. Users with 'Reader' role are not counted toward the bill. Perfect Wiki inherits user lists from Microsoft Teams teams automatically.
What payment methods do you accept?
Yes, Perfect Wiki accepts Visa, MasterCard, American Express, and PayPal. Payment methods can vary based on your country. All payments are processed and secured by FastSpring, a third-party payment processor.
Can I upgrade or downgrade my plan after signing up?
Yes, you can upgrade or downgrade any time. Reach out to [email protected] to upgrade or downgrade your license. If you need more editors beyond your current license, email them to upgrade. Plans can be adjusted based on your team's changing needs.
Where is user data stored and is it encrypted?
All user content is stored within US and EU regions of Google Cloud. All data is encrypted in transit using TLS 1.2+ with perfect forward secrecy. Servers holding user data use full disk, industry-standard AES 256 encryption. Customer data is isolated per tenant with perfect forward secrecy on every request.
What is a wiki page in Perfect Wiki?
Perfect Wiki uses the term 'wiki page' to describe a page that contains your company's shared knowledge on a topic, procedure, or department. You can fit as much information as you want on one wiki page with no word count limit. Pages can include SOPs, FAQs, how-to guides, training documents, and more.
Does Perfect Wiki work with existing SharePoint folders?
Yes, Perfect Wiki connects directly to your existing SharePoint folders with a one-click SharePoint/OneDrive folder picker. We only see the folder you choose—nothing more. The platform syncs nightly and indexes everything for AI search without requiring restructuring or a clean-up project. Supported formats include Word, PDF, Excel, PPT, HTML, CSV, and ZIP.
How does the AI ensure answers are secure and don't leak data?
Perfect Wiki's AI reads only your internal docs—no web sources, no data leaks. Your content isn't used to train AI models (powered by Azure OpenAI). Answers are scoped to your knowledge base only. The platform is GDPR-compliant with EU and US data residency, encrypted at rest and in transit, and endorsed by Microsoft (featured at Microsoft Build 2024, top-rated in Teams Store).