Pragma
This tool aims to centralize your organization's knowledge base, making it easily accessible and manageable across various platforms. Key features include insta...
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What is Pragma?
Pragma is an AI-powered knowledge assistant designed to accelerate knowledge discovery and sharing within organizations. It integrates with popular tools like Slack, Gmail, Chrome, Intercom, Google Drive, Notion, Confluence, and more, allowing teams to access verified information instantly without endless searching. By surfacing relevant content, auto-suggesting answers, and enabling collaboration on knowledge bases, Pragma streamlines communication, boosts productivity, and enhances customer support efficiency.
Key features include real-time enterprise search via sidebar extensions, auto-reply suggestions in email and support platforms, snippet templates for quick responses, and data-driven insights into knowledge gaps from customer interactions. It supports self-serve access to FAQs, documents, wikis, and files, while fostering team collaboration through tagging best practices and sharing verified responses. Continuous updates ensure knowledge stays current and actionable.
Pragma is ideal for support teams aiming to reduce escalations and response times, sales teams shortening cycles with faster access to client info, and any knowledge-intensive organization like tech companies, customer service operations, and sales-driven businesses. It targets enterprises needing to unify scattered knowledge sources into a single, intelligent assistant for better decision-making and operational speed.
Pragma pricing
Pricing model: Free
Tiered plans based on user count and features: Starter (up to 5 users) includes Knowledge Management, FAQs, documents, Google Drive/OneDrive/Notion access, Chrome Extension, Slack Bot, Outlook Add-in. Pro (up to 100 users) adds Confluence, Slack Integration & Q&A Bot, Auto-Reply Suggestions, Unlimited Snippets, 2FA. Enterprise (100+ users) includes Hubspot, Intercom, Gong, Custom Integration, Premium support with dedicated manager. Pay-per-engagement model emphasized.
Pragma pros
- Instant access to verified knowledge in Slack
- Chrome extension for Gmail search
- Auto-suggested answers in Intercom
- Integrates with Google Drive and Notion
- Slack Q&A bot for quick queries
- Reduces support ticket escalations
- Shortens sales cycles with real-time info
- Collaboration on FAQs and best practices
- Data insights into customer questions
- Supports Confluence and Hubspot
- Unlimited snippet usage in higher plans
- Custom integrations for large teams
- Two-factor authentication for security
- Access files from OneDrive too
- Identifies and fills knowledge gaps
- Improves response accuracy and speed
Pragma cons
- No free tier mentioned
- Limited to 5 users in starter plan
- Upgrades needed for 100+ users
- Confluence only in mid-tier
- Custom integrations enterprise-only
- Slack bot in higher plans only
- No Outlook add-in in top plan detail
- Requires setup of knowledge sources
- Dependent on integrations working
- Premium support only for enterprises
Frequently asked questions about Pragma
What integrations does Pragma support?
Pragma integrates with Google Drive, OneDrive, Notion, Confluence, Slack (with Q&A bot), Outlook, Hubspot, Intercom, Gong, and offers custom integrations for enterprises, enabling seamless access to knowledge across tools.
How does Pragma help support teams?
It provides quick access to verified knowledge, auto-suggested answers in platforms like Intercom and Gmail, reduces escalations with one-time responses, and cuts handling times via self-serve search, improving customer satisfaction.
What is the Chrome Extension used for?
The Chrome Extension allows real-time search and access to organizational knowledge directly in Gmail or browsers, surfacing relevant files, articles, and snippets without leaving your workflow.
Can teams collaborate on knowledge?
Yes, users can tag and contribute to tribal knowledge, add best email templates, files, or folders, and collaborate on FAQs and best practices to build a shared, verified knowledge library.
How does Pragma identify knowledge gaps?
Using data-driven insights, it clusters client interactions to spotlight common questions and areas needing support, helping create new knowledge from locked sources or curate libraries.
What is included in the starter plan?
Up to 5 users get Knowledge Management, add FAQs/documents, access Google Drive/OneDrive/Notion, Chrome Extension, Pragma Slack Bot, and Outlook Add-in for basic knowledge access.
Does Pragma offer auto-reply features?
Yes, in the Pro plan and above, it provides auto-reply suggestions in Slack, email, and support tools, along with unlimited snippet usage for efficient responses.
Is Pragma suitable for sales teams?
Absolutely, it enables sales reps to find verified responses at any cycle stage—discovery to negotiation—shortening cycles, increasing win rates, and allowing more client engagement time.
What security features are available?
Plans include two-factor authentication starting from Pro tier, ensuring secure access to sensitive knowledge sources and integrations.
How is pricing structured?
Plans scale by users: Starter (5 users), Pro (100 users), Enterprise (100+), with more features unlocking at higher tiers; follows a pay-for-engagement model to match usage.