Click Connector
Click Connector is an AI-powered tool that is primarily focused on enhancing customer support processes. By integrating capabilities such a...
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What is Click Connector?
ClickConnector is an AI-powered customer support platform designed specifically for SaaS products, offering everything needed to deliver top-notch customer experiences. It combines AI chatbots, help desks, knowledge base portals, feature requests, bug reports, email drip campaigns, checklists, NPS, CSAT, and trackers into one unified workspace. The platform enables teams to automate support with a customizable Magic Assistant trained on your data, connect APIs for dynamic actions, and provide instant assistance across multiple channels.
Key features include an omni-channel inbox supporting LiveChat, Email, Facebook, Instagram, WhatsApp, Phone, and SMS, with built-in AI reply assist, inbox automation, macros, presets, and Cmd+K shortcuts for productivity. Trackers allow embedding bug reports and feature requests directly into products, connected to customer portals with custom workflows. Knowledge bases are visually stunning, SEO-optimized, brandable with custom domains, and enhanced by AI search.
It integrates seamlessly with favorite apps like HubSpot, Pipedrive, Shopify, Stripe, Notion, Asana, ClickUp, Jira, GitHub, Mailchimp, Zapier, webhooks, and APIs for enriched customer data in the inbox. No-code product tours, proactive messages, and inbuilt drip campaigns help design delightful experiences. Ideal for SaaS teams, sales agents, marketing managers, operations, and support heroes seeking to streamline operations, cut costs, and elevate CX.
Testimonials highlight its ease in managing conversations, fair agent distribution, performance analytics, and fusion of AI with human support. Users love the unified interface for leads, orders, tracking, and collaboration without switching tools.
Click Connector pricing
Pricing model: Free
Free Startup plan: Up to 3 channels, 3 users, 50 conversations/month, 1 chatbot. Team $99/month: 3 channels, 5 users, 400 conversations, 3 chatbots. Team+ $249/month: 6 channels, 6 users, unlimited conversations/chatbots/articles, LiveTranslate. Team++ $499/month: 10 users, unlimited channels/conversations/chatbots/articles, LiveTranslate. 14-21 day free trials, no credit card required, billed in USD every 30 days.
Click Connector pros
- AI Magic Assistant trainable on own data
- API connections for product actions
- Omni-channel support including WA, IG, FB
- Embeddable trackers for bugs and features
- Custom knowledge base with AI search
- SEO-optimized static articles
- Custom domains for portals
- No-code product tours
- Proactive messaging triggers
- Inbuilt email drip campaigns
- Shopify integration with customer context
- HubSpot and Pipedrive CRM data in inbox
- Stripe invoices visible in conversations
- Jira, GitHub issue linking
- Zapier for 1000+ tools
- Cmd+K shortcuts and macros
- LiveTranslate feature
- Unlimited chats on higher plans
- 14-21 day free trials
- Free startup plan available
Click Connector cons
- No native mobile app mentioned
- Free plan limits to 50 conversations/month
- Startup free only 3 channels and users
- Huge number of settings overwhelming initially
- Some Shopify sync issues reported
- Support response delays in reviews
- Portal troubleshooting limited
- Low rating on Shopify store
- No explicit custom plan details
- Channels limited on lower plans
Frequently asked questions about Click Connector
How long does it take to integrate ClickConnector?
Integration is quick and straightforward, allowing you to connect your channels and apps easily for faster workflows with native support for CRM like HubSpot, e-commerce like Shopify, and tools like Zapier.
Can I use LiveChat on several websites?
Yes, deploy LiveChat across multiple websites with automatic triggers, embed trackers, and knowledge bases seamlessly into your products.
Are you GDPR Compliant?
ClickConnector prioritizes data privacy and compliance, including GDPR, with secure handling of customer conversations across omni-channels.
What payment methods does ClickConnector accept?
All charges are billed in USD every 30 days via standard methods; contact support for specifics as it's startup-friendly pricing.
Are there any additional usage charges?
Plans are straightforward with recurring billing; higher tiers offer unlimited conversations and features without extra usage fees.
What apps and integrations does ClickConnector offer?
Extensive integrations including Mailchimp, HubSpot, Pipedrive, Shopify, Stripe, Notion, Asana, ClickUp, Jira, GitHub, Google Meet, Calendly, Zapier, webhooks, and APIs.
Does ClickConnector have a free plan?
Yes, Startup plan is free with up to 3 channels, 3 users, 50 conversations/month, and 1 active chatbot.
What is the Magic Assistant?
Magic Assistant is the AI tool you train with your data, connect to APIs for actions, and use for instant automated support throughout the platform.
Can I customize knowledge bases?
Yes, make them match your brand, host on custom domains, optimize for SEO with static rendering, and enhance with AI search.
What omni-channel support is available?
Supports LiveChat, Email, Facebook Messenger, Instagram DMs, WhatsApp Business, Phone calls, and SMS in a unified inbox.