Koncert
Koncert is an AI-powered platform designed to enhance sales success by providing a suite of tools for the sales process. The platform inclu...
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What is Koncert?
Koncert is an AI-powered sales engagement platform and remote salesfloor designed specifically for B2B sales teams to increase productivity, efficiency, and revenue. It is the only ultra-low latency AI dialer platform in the industry, offering 15 years of mature dialer technology innovation. The platform intelligently filters through voicemails, busy tones, fax tones, bad phone numbers, and phone trees to connect sales representatives only with live prospects, enabling 8X more prospect conversations and up to 50% higher connect rates.
Key features include four distinct sales dialers: AI Parallel Dialer for multi-line simultaneous calling, AI Flow Dialer (also called AI Power Dialer) for single-line sequential dialing, Agent-Assisted Dialer that uses human agents to navigate gatekeepers and IVRs, and Click-to-Call Dialer for manual dialing within CRM. The platform offers Koncert Cadence, a multi-channel sales sequencer for phone, email, video, text, and social outreach. Additional features include AI PitchLab for pitch enhancement, Waterfall Data Enrichment to replace bad data or fill missing contact details, Remote Coach® for real-time coaching with Whisper Mode, Remote Salesfloor for virtual team collaboration, Heat Map technology for Caller ID reputation management, and automated local presence dialing.
Koncert integrates bi-directionally with leading CRMs including Salesforce (native App Exchange integration), HubSpot, SalesLoft, Outreach, Gong, Apollo.io, and Slack. It provides real-time dashboards, analytics at rep and list levels, AI call summaries and transcriptions, objection detection, call recording libraries, and smart predictive analytics for lead scoring. The platform is SOC 2 Type 2 compliant and offers world-class customer support.
The platform is designed for Account Executives, XDR Managers, Chief Revenue Officers, Inside & Field Sales Managers, Marketing teams, Inbound and Outbound reps, and Account-Based Sales teams. Sales reps can increase productivity by up to 800%, making 4X the number of dials in shorter time periods, completing a day's worth of sales activities before their workday begins, and scaling up to 10 times their conversations with prospects.
Koncert pricing
Pricing model: Free
Koncert does not offer a free plan or free tier. Pricing is not publicly displayed on the website and requires contacting Koncert for a custom quote. The platform offers multiple pricing tiers for different dialers: Click Dialer at $6/month, Flow Dialer (Single Line Power Dialer) at $7/month, Agent-Assisted Dialer (Multi-line Human Power Dialer) at $29/month, AI Flow Dialer (Single Line) at $79/month, and AI Parallel Dialer (Multi-line) at $99/month. Core plan tiers include Melody AI Flow Dialer, Symphony AI Parallel Dialer (1-4 lines), Melody+ AI Flow Dialer, and Symphony+ AI Parallel Dialer (1-5 lines, most popular). All plans include integrations with Salesforce, HubSpot, Salesloft, Outreach, Gong, and Apollo. Features vary by tier including Quick Connect, Click To Call, Analytics, Automated Caller ID Reputation Management with Mobile Phone Device Cloud, Automated Local Presence, Remote Salesfloor, Call Blitz Room, Live Call Listen and Whisper, Call Library, Team Reporting, AI Objection Detection, and AI Summary Notes & Transcriptions. Productivity increases range from 3X to 10X compared to manual dialing depending on dialer type. Contact Koncert at +1 603-952-2500 or [email protected] for customized pricing.
Koncert pros
- Ultra-low latency AI dialer with seamless Quick Connect technology
- 8X more prospect conversations compared to manual dialing
- Up to 50% higher connect rates with automated local presence
- Four sales dialers for different team needs and workflows
- AI intelligently filters voicemails, phone trees, and bad numbers
- Automated Caller ID Health with exclusive Heat Map technology prevents spam flags
- Local Caller IDs automatically selected based on prospect area code
- Multi-channel Cadence sequencer for phone, email, video, text, and social
- Remote Coach® with Whisper Mode for real-time live call coaching
- Remote Salesfloor brings traditional salesfloor experience to remote teams
- Native Salesforce App Exchange integration with bi-directional sync
- AI call summaries, transcriptions, and automatic objection detection
- Waterfall Data Enrichment fills missing contact details instantly
- AI PitchLab add-on for unlocking team potential
- Productivity increase of 3X to 10X compared to manual dialing
- Call Library for storing successful calls and on-demand learning
- Smart Predictive Analytics for lead scoring and prioritization
- Parking Lot feature quarantines bad numbers to prevent wasted dials
- Anti-Call Blasting ensures only one number dialed per prospect
- SOC 2 Type 2 compliant for data security and privacy
- Real-time dashboards with performance tracking at rep and list levels
- Voice mail drop for automated pre-recorded voicemail sending
- Busy Work Delegation delegates IVR navigation to human agents
- 15 years of mature dialer technology innovation
Koncert cons
- No free tier or free plan available
- Pricing not publicly displayed - requires contact for quote
- Primarily focused on B2B sales, may not suit B2C needs
- Agent-Assisted Dialer requires human dialing agents which adds cost
- Some advanced features like AI PitchLab are add-ons not included base
- Phone technology mainly optimized for US area codes and Caller IDs
- Real-time AI objection handling scripts expected in near future not yet available
- Requires CRM integration for full pre-call insights functionality
- Higher-tier plans with 5 parallel lines cost significantly more
- Device Cloud for Caller ID management may have additional costs
Frequently asked questions about Koncert
How does parallel dialing work and how many calls can be made at once?
Parallel dialing, offered by Koncert's AI Parallel Dialer, is a multi-line power dialing approach that simultaneously calls multiple prospects while using AI to identify live pickups. The system places multiple calls at once with a default and recommended setting of 4 parallel lines, with options to increase lines if needed. AI intelligently filters through busy tones, fax tones, bad phone numbers, phone trees, and voicemails, connecting to a sales representative when a live person answers. As soon as a live person answers, CRM data on the prospect is instantly displayed. If AI cannot connect (failed/busy number, voicemail, phone tree), it hangs up and logs an appropriate call disposition. For voicemails, it can automatically send a pre-recorded message. Koncert's AI Parallel Dialer avoids 'Call Blasting' by not dialing multiple phone numbers for a single prospect simultaneously, improving customer experience. Compared to manual dialing, it increases productivity by 10 times.
How does an AI dialer improve call answer rates?
Koncert's AI dialer improves call answer rates through Automated Local Presence, which automatically dials from numbers localized to the recipient's area code, making calls appear familiar and increasing pickup likelihood. The exclusive Heat Map technology actively manages caller ID reputation by detecting and cleaning or removing numbers flagged as spam, ensuring prospects receive calls from reputable numbers. This unique capability prevents prospects from avoiding calls due to spam alerts. The AI also intelligently filters out voicemails, busy signals, and phone trees to connect only with live prospects.
Does the AI dialer integrate with my CRM?
Yes, Koncert's AI dialer offers automatic, bi-directional integration with leading CRMs including Salesforce (native App Exchange integration), HubSpot, Salesloft, Outreach, Gong, Apollo.io, and Slack. This gives sales reps freedom from manual data entry and ensures call results and follow-up activities are synchronized. All dialers have Automatic CRM Integration features, and the platform provides out-of-the-box user experience for fast onboarding and immediate ROI.
What are the benefits of using local numbers for outbound calls?
Using local numbers significantly improves call pickup rates because prospects are more inclined to answer calls they perceive as local, expecting them to be from doctors, schools, or mechanics. Koncert's AI dialer automatically selects local caller IDs based on the prospect's area code, leading to true local presence and better connection rates than competitors. This strategy is now an industry standard for improving customer experience and yielding better outcomes.
Can the AI dialer automatically log calls and update CRM records?
Yes, Koncert's AI dialers automatically log calls and update CRM records. All dialers have bi-directional CRM integration with Salesforce and other leading CRMs. The Agent-Assisted Dialer allows Easy Data Capture to synchronize call results and follow-up activities. The Click Dialer captures call results and follow-up activities easily. AI transcripts feature collects call summary details that can be synced to CRMs, giving sales reps freedom from manual data entry.
Are call summaries and notes generated automatically after each call?
Yes, Koncert's AI dialers automatically generate call summaries and notes after each call. The platform offers Automatic generate AI Call Summary notes as a feature. It provides call recording transcription with two-party consent state compliance, and AI can identify call objections, allowing managers to coach reps at scale. These features contribute to comprehensive post-call insights without manual effort.
How do I handle objections during a cold call?
Koncert helps handle objections through Remote Coach® where managers monitor ongoing calls in real time and use Whisper Mode to coach sales reps without the prospect hearing, providing immediate guidance. Call Recordings and Library allow generating and saving call recordings accessible via link, filtered by disposition or rep. Conversation Intelligence AI scans and detects objections within call recordings, allowing managers to analyze common objections at scale and train reps. Specific calls can be stored in a call library for reps to learn from examples. Call Scripts and Battle Cards options also assist reps in handling objections.
What challenges do AI dialers solve for sales teams?
AI dialers solve critical challenges including: Low Connection Rates & Wasted Dials by filtering voicemails, busy tones, fax tones, bad numbers, and phone trees; Spam Flagging & Poor Caller ID Reputation through Heat Map technology monitoring and quarantining flagged numbers; Non-Local Caller IDs by automatically selecting local IDs based on area code; Inefficiency and Manual Tasks by automating dialing, detecting voicemails/phone trees, and providing bi-directional CRM integration; Lack of Real-Time Coaching & Performance Insights through Remote Coach®, automatic call summaries, transcripts, objection identification, and analytics; Geographical Gaps & Team Collaboration via Remote Salesfloor for virtual environment collaboration; and Lag in Call Connection through ultra-low latency Quick Connect embedding phone tech and AI in one network.
How can I increase my cold call answer and conversion rates?
To increase answer rates: Use Automated Local Presence for area code-matched caller IDs; leverage Automated Caller ID Health (Heat Map) to manage reputation and quarantine spam numbers; benefit from ultra-low latency Quick Connect for seamless conversations; filter unproductive calls (voicemails, phone trees, busy tones); and use Anti-Call Blasting for one number per prospect. To increase conversion rates: Focus on live conversations through AI filtering; use Real-Time Coaching (Remote Coach® with Whisper Mode) for immediate feedback; leverage Remote Salesfloor & Call Library for on-the-job learning; utilize automated CRM integration for effective pipeline management; and benefit from increased sales productivity (5X-10X) freeing time for follow-ups and closes.
How do I compare different AI dialer solutions for my business needs?
When comparing AI dialer solutions, consider: Core Functionality & Efficiency including live connect rate, dialing speed (5X-10X productivity claims), latency (ultra-low latency preferred), and dialing modes (parallel vs power); Call Quality & Deliverability including Caller ID Health monitoring, local presence dialing, and anti-call blasting; Integration & Workflow including bi-directional CRM integration and multi-channel capabilities; Coaching & Analytics including real-time coaching, call recording/transcription, conversation intelligence, and reporting; Team Management & Scalability including remote team support and data management features like Parking Lot; and Compliance features for DNC lists and consent requirements. Create a checklist based on these criteria and research how different providers including Koncert address each point.