Octo
Octo is an AI tool that offers Customer Support Resolution as a Service. It aims to help businesses resolve support tickets quickly and eff...
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What is Octo?
Octo is an AI agent platform designed to replace customer support outsourcing by generating human-level AI agents from historical support data. The platform connects to CRM systems, help center articles, and internal systems via APIs to instantly create AI agents that can take actions on behalf of customers, read knowledge base content, and handle email/chat conversations. Top support teams from Amazon brands to fintech unicorns use Octo to replace up to 70% of their support team.
Key features include the ability to execute actions via APIs, access customer data and historical problem resolutions, have full 1000-word conversations, handle complex multi-thread conversations simultaneously, and operate across any communication channel. The AI agents are modeled after top-performing human agents with infinite memory and can proactively address client concerns. The platform was founded by Ohad Navon and Nadav Zamir (former Director of AI at Alibaba) and is part of Y Combinator S23.
Octo is designed for e-commerce brands, fintech companies, technology businesses, and telecommunications companies that need robust customer support solutions. It particularly serves businesses looking to reduce outsourcing costs while maintaining human-level service quality. The platform solves simple issues like refunds that are typically escalated to human agents in traditional chatbot systems.
Octo pricing
Pricing model: Paid
Pricing details are not publicly available on the website. The platform operates on a potential 'pay per ticket resolution' model versus monthly subscription according to early information. New users must join a waitlist to access the service. Some sources indicate pricing will be based on resolution-based billing where businesses only incur costs when conversations are successfully resolved, making it cost-effective for customer support operations.
Octo pros
- Replaces 70% of support team with AI agents
- Takes actions via APIs to complete customer tasks
- Reads help center articles automatically
- Generates human-level AI agents from historical data
- Handles 1000-word long conversations
- Accesses customer data and past problem resolutions
- Manages complex multi-thread conversations simultaneously
- Infinite memory for conversation context
- Works across any communication channel
- connects easily to CRM systems
- Proactively addresses client concerns
- Human-level accuracy scoring ahead of Salesforce and Zendesk
- No coding required to generate AI agents
- Trained on top-performing human agents
- Solves previously unsolvable tickets like refunds
Octo cons
- Limited language support beyond English
- Pricing may be high for small businesses
- Waitlist required - not publicly available yet
- Pricing model not publicly disclosed
- Requires API access to CRM and internal systems
- New startup with limited track record (founded 2023)
- Primary focus on English language customers
- May not suit businesses needing multilingual bots
Frequently asked questions about Octo
What is Octo AI?
Octo is an AI agent that replaces customer support outsourcing. It generates human-level AI agents from historical support data that can take actions via APIs, read help center articles, and email/chat with customers. Top support teams use it to replace 70% of their support team.
How does Octo generate AI agents?
Octo connects to your CRM, help center articles, and internal systems via APIs to instantly generate human-level AI agents from your historical support data. The agents are trained on your best human agents to ensure high resolution rates.
What can Octo AI agents do?
Octo AI agents can execute actions via APIs, review help center articles, draft comprehensive 1000-word emails and chat responses, access customer data, recall past problem resolutions, handle complex conversation threads with multiple people, and proactively address client concerns.
Who uses Octo AI?
Top support teams from top 500 Amazon brands to fintech unicorns use Octo. It primarily serves e-commerce, technology, and telecommunications businesses that require robust customer support solutions and want to reduce outsourcing costs.
What makes Octo more accurate than other chatbots?
Octo's accuracy draws from co-founder Nadav Zamir's experience as Director of AI at Alibaba where he built LLMs used by millions. The AI agents are modeled after top-performing human agents with infinite memory and impeccable knowledge, scoring deals ahead of Salesforce and Zendesk.
What percentage of support tickets can Octo resolve?
Octo can instantly resolve 70% of support tickets. Companies using Octo replace 70% of their support team with AI agents, solving tickets that were previously only solvable by humans like refunds.
Does Octo require coding to set up?
No, Octo makes it really easy to connect to CRM, help center articles, and internal systems via APIs. The platform generates AI agents automatically from historical data without requiring coding skills.
What languages does Octo support?
Currently, Octo.ai primarily supports English. Limited language support beyond English is a current limitation of the platform.
How do I get access to Octo AI?
Octo AI is launched but requires joining a waitlist. You can email [email protected] to express interest. The platform is a Y Combinator S23 batch startup based in Tel Aviv, Israel.
What is Octo's pricing model?
Pricing is not publicly available yet and will be based on 'pay per ticket resolution' versus monthly subscription. With a pay-for-resolution model, businesses only incur costs when a conversation is successfully resolved.