Runnr.ai
Revolutionize hospitality with AI-driven, multilingual guest engagement.. [Freemium]
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What is Runnr.ai?
Runnr.ai is an AI-powered guest communication platform that automates communication from pre-booking to post-checkout across multiple channels including WhatsApp, SMS, OTA messaging (Booking.com, Airbnb, Expedia), voice, email, and webchat. The platform serves hotels, holiday parks, campsites, aparthotels, and hostels with at least 10 rooms or units, helping them streamline operations and deliver personalized guest experiences.
Key features include a unified inbox that consolidates all communication channels, proactive messaging with 98% open rates and 65% engagement rates, automated upsells for breakfast, late check-out, champagne, bikes and more, online check-in with payment capabilities, mobile key issuance, housekeeping request creation, multilingual chat supporting 100+ languages with real-time translation, and seamless integrations with PMS systems like Mews, Opera Cloud, and Booking Experts, as well as housekeeping software and mobile key systems.
The platform is specifically built for accommodation providers by ex-Booking.com employees who understand front office realities. It achieves 95% automation rate for guest questions, saves 100+ hours per month for every 100 rooms, generates €30-€50 extra revenue per room per month through upsells, and achieves 94-95% guest satisfaction scores. Over 750 accommodations including Centerparks and Van der Valk Exclusief trust Runnr.ai.
Runnr.ai pricing
Pricing model: Freemium
Runnr.ai offers flexible pricing based on property size and needs, ensuring affordability for both small and large accommodations. Contact required for a custom quote tailored to your business. Pricing includes full access to all automation features (guest messaging, upsells, request handling), seamless integrations with PMS/CMS/digital keys/housekeeping software, and real-time analytics for engagement/revenue/performance. No hidden fees or extra setup costs. Onboarding is free. WhatsApp fees are charged separately per conversation (24-hour window), averaging approximately €0.75 per room per month, varying by guest country and message category.
Runnr.ai pros
- 95% automation rate for guest questions and interactions
- 98% open rate and 65% engagement rate on proactive messages
- 94% of guests rate communication as easy or excellent
- Saves 100+ hours per month per 100 rooms
- Generates €30-€50 extra upsell revenue per room per month
- Unified inbox for WhatsApp, SMS, Booking.com, Airbnb, Expedia, phone, email, webchat
- Multilingual support with 100+ languages and real-time translation
- Seamless PMS integrations with Mews, Opera Cloud, Booking Experts
- No coding required, can be live within an hour
- Automated online check-in with payment processing
- Issues mobile keys automatically during conversations
- Creates housekeeping requests automatically
- Customizable tone and style (casual, professional, warm)
- No hidden fees or setup costs
- Handles property-specific details like room info, opening hours, facilities, local information
Runnr.ai cons
- Minimum 10 rooms or units required
- WhatsApp fees charged per conversation (approximately €0.75 per room per month)
- Custom quote required, no transparent pricing on website
- WhatsApp message price varies by guest country and message category
- Primarily focused on hospitality sector, not general use
- Requires PMS integration for full functionality
- Limited to accommodations, not suitable for individual travelers
- Dependent on guest using supported channels like WhatsApp
Frequently asked questions about Runnr.ai
What is Runnr.ai?
Runnr.ai is an AI-powered guest communication platform that automates communication from pre-booking to post-checkout across multiple channels, including WhatsApp, SMS, OTA messaging, and webchat. Guests receive proactive, context-aware messages to help them get the most from their stay, instant on-brand responses to FAQs and other queries, and requests that are immediately actioned in your PMS through pre-built integrations.
Who is Runnr.ai best suited for?
Runnr.ai is suited to accommodation providers with at least 10 rooms or units, including hotels, aparthotels, holiday parks, and holiday rentals, that want to partially or fully automate guest communications. It connects directly to leading Property Management Systems (PMS) and supports guests' preferred channels: WhatsApp, SMS, in-platform messaging (e.g. Booking.com), and webchat.
How is Runnr.ai priced?
Runnr.ai offers flexible pricing based on your property's size and needs, ensuring affordability for both small and large accommodations. You must contact them for a custom quote tailored to your business.
What's included in the pricing?
Our pricing includes: full access to Runnr.ai's automation features including guest messaging, upsells, and request handling; seamless integrations with PMS, CMS, digital keys, and housekeeping software; and real-time analytics to track engagement, revenue, and performance.
Are there any setup or hidden fees?
No! Runnr.ai has no hidden fees or extra setup costs. Their team ensures a seamless onboarding process at no additional charge.
How much do I pay for WhatsApp?
WhatsApp fees are charged per conversation (24-hour window). The actual price of initiated messages varies depending on factors such as the country of origin of the guest and the message category. On average, the cost is approximately €0.75 per room per month.
What makes Runnr.ai different from generic AI chatbots?
Unlike generic AI chatbots, Runnr.ai is built specifically for accommodation providers by ex-Booking.com employees who understand front office realities. It handles detailed property-specific information like room details, on-site instructions, opening hours, facilities, and local information. It doesn't just answer questions—it takes action by triggering automated upsells, sending online check-in links, sharing payment links, issuing mobile keys, and creating housekeeping requests.
How quickly can I get started with Runnr.ai?
The platform is designed for easy implementation and can be live within an hour, with no coding required. Runnr.ai integrates directly with your PMS and existing communication channels, giving you one unified inbox and full context of each guest's booking and previous conversations.
Can I customize the AI's tone and voice?
Yes, you can choose the tone and style of your virtual concierge—casual, professional, or extra warm. The platform is fully customizable to your tone of voice and brand guidelines.
What integrations does Runnr.ai support?
Runnr.ai seamlessly connects to your PMS (Mews, Opera Cloud, Booking Experts and more), housekeeping software, mobile key systems, and the Booking.com inbox. It also integrates with CMS and digital key systems.