Solidroad
Solidroad is a Conversational Training platform specifically designed for Sales Teams. It is an AI-powered role-play tool that simulates sa...
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What is Solidroad?
Solidroad is an AI-native quality assurance and training platform built for modern customer support teams. The platform automatically evaluates 100% of customer interactions across human and AI agents, covering phone, live chat, video, and email support channels. It surfaces risks, identifies skill gaps, and triggers personalized coaching in real time.
Key features include automated QA that reviews and scores all customer conversations, custom AI-generated training simulations that look and act like real customers, real-time feedback during conversations for inexperienced reps, custom scorecards showing what happened and why, and analytics dashboards for managers to see team performance. The platform increases analyst productivity by up to 10x and has scored millions of interactions.
Solidroad is designed for customer experience (CX) leaders, support managers, and customer-facing teams at high-growth global brands. It is ideal for companies managing high interaction volumes, scaling support teams without scaling headcount, and those using both human and AI agents. Customers include OURA, Ryanair, ActiveCampaign, and Crypto.com.
The platform is enterprise-ready with SOC 2 and ISO 27001 certification, adhering to strict security protocols. It integrates with your existing CX tech stack and connects quality improvements across your entire agent ecosystem.
Solidroad pricing
Pricing model: Free
Pricing details are not publicly disclosed on the website. The website does not show specific plan tiers, free tier options, or pricing amounts. Contact information ([email protected]) is provided for inquiries. The platform offers a 30-minute expert-run demo tour. Enterprise features include SOC 2 and ISO 27001 certification.
Solidroad pros
- Automatically evaluates 100% of customer interactions
- Works for both human and AI agents
- Generates personalized AI training simulations
- Provides real-time feedback during conversations
- Increases analyst productivity up to 10x
- Covers phone, chat, video, and email channels
- Custom scorecards show what happened and why
- Identifies skill gaps automatically
- Surfaces risks in real time
- Enables scaling support without scaling headcount
- SOC 2 and ISO 27001 certified for enterprise security
- Integrates with existing CX tech stack
- Managers get clear team performance overview
- AI agents constantly improve through training
- Increases customer satisfaction without increasing overhead
Solidroad cons
- Pricing details not publicly disclosed on website
- No free tier mentioned on the website
- Requires loading into customer conversations for full functionality
- Custom scorecards require setup configuration
- Primarily focused on customer support, not other departments
- May require integration work with existing CX tools
- Enterprise certification may be overkill for small teams
- Limited information on mobile app availability
Frequently asked questions about Solidroad
What is Solidroad?
Solidroad is an AI-native quality assurance and training platform built for modern customer support teams. It automatically evaluates 100% of customer interactions across human and AI agents, surfacing risk, identifying skill gaps, and triggering personalized coaching in real time.
How does Solidroad work?
The platform reviews all customer conversations across phone, chat, video, and email. It generates custom scorecards showing what happened, why it happened, and how to fix it. It also creates individualized training simulations for reps and provides real-time feedback during conversations.
Does Solidroad work with AI agents?
Yes, Solidroad is built for both human and AI agents. It evaluates conversations from both types of agents and provides training simulations for human reps while surfacing refinement opportunities for AI agents to constantly improve.
What channels does Solidroad support?
Solidroad covers phone, live chat, video, and email support channels. It provides a full picture of customer interactions across all these channels at a glance.
How does Solidroad improve customer satisfaction?
QA and training work together to improve every conversation. The platform automates QA coverage, reduces manual review hours, accelerates agent onboarding, and drives higher customer satisfaction scores through continuous, data-driven coaching.
Is Solidroad enterprise-ready?
Yes, Solidroad is enterprise-ready by design. It is SOC 2 and ISO 27001 certified and adheres to strict security protocols to safeguard customer data.
Who are Solidroad's customers?
Solidroad partners with high-growth global brands including OURA, Ryanair, ActiveCampaign, and Crypto.com. The platform has scored millions of interactions since launching in 2023.
How much does Solidroad increase analyst productivity?
Solidroad increases analyst productivity by up to 10x. The AI analyzes hundreds of conversations in seconds, making it ideal for companies managing high interaction volumes.
Can Solidroad help scale support without hiring more people?
Yes, by replacing manual QA and connecting insights directly to training, Solidroad enables companies to scale support volume without scaling headcount. Quality, consistency, and speed improve as volume grows.
How do I get a demo of Solidroad?
You can schedule a 30-minute expert-run tour of the platform by contacting [email protected] or clicking the See a Demo button on the website.