Spryngtime
Spryngtime is an AI-powered chatbot that helps businesses provide quick and accurate answers to their customers' questions. The chatbot is ...
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What is Spryngtime?
Spryngtime is an AI-powered customer support chatbot that trains ChatGPT on your business knowledge base and FAQs to automatically answer common customer questions. The tool understands Slack conversations, supports multiple platforms including Intercom, Discord, Slack, and email, and is designed for all types of businesses dealing with customer support issues. It integrates seamlessly with existing support workflows and can answer 30-60% of customer support questions out of the box, with some customers achieving up to 80% coverage.
Key features include the ability to train the bot on help documentation by simply pasting links (which the system crawls automatically), automatic passing of unanswerable questions to human agents without hallucinating, robust data encryption at rest and in transit, row-level security for data segregation between companies, and support for custom prompts. The platform offers email support for all plans, Slack and Discord integration, Zendesk integration for paid plans, and is building features for auto-documenting internal Slack conversations into public help docs.
Spryngtime is ideal for businesses looking to reduce customer support workload, automate FAQ responses, and maintain engagement while upselling. It's suitable for companies of all sizes from those with occasional customers to enterprises, though it currently does not support healthcare companies or businesses requiring BAA compliance. The tool extracts past context from customer inquiries and is specifically good at common documented questions found in knowledge bases.
The platform emphasizes data privacy with 30-day log deletion for debugging, no storage of customer-specific information like emails or addresses, and willingness to sign MSA agreements for larger companies detailing data privacy and retention policies. OpenAI retains conversation logs for only 30 days and does not train models with the context provided by users.
Spryngtime pricing
Pricing model: Free
Free Plan: $0/month with unlimited free trial - includes Free Spryngtime Chat, Free API integration, Unlimited human conversations, and Email support. Startup Plan: $400/month with 7-day free trial - includes 1,000 AI conversations/month, Slack, Discord, and Intercom integration, Zendesk integration, and Email support. Enterprise Plan: Custom pricing with 30-day free trial - includes Internal knowledge bot, Custom data integrations, White glove support, Tasks support, and Custom API support for Tasks.
Spryngtime pros
- Completely free tier with free ChatGO sprint chat and free API integration
- Answers 30-60% of customer support questions out of the box
- Can achieve up to 80% question coverage for some customers
- No hallucination - bot says 'I don't know' and passes to human
- Simple setup - just paste links to crawl help documentation
- Supports multiple channels: Intercom, Discord, Slack, and email
- No waitlist unlike Intercom Fin or Zendesk AI
- Cheaper than Intercom Fin and Zendesk AI
- Plugs into more channels than competitors
- Building Slack auto-documenting tool for internal conversations
- Data encrypted at rest and in transit
- Row-level security segregates data between companies
- 30-day log deletion for debugging purposes
- Custom prompts supported for customization
- Can integrate with custom data sources like Shopify
Spryngtime cons
- Cannot answer 100% of all questions
- Free plan limited to only one data source
- No BAA or healthcare compliance support
- Does not support companies with sensitive information requirements
- Pricing subject to change without notice
- Zendesk integration only available on paid plans
- Email access requires contacting [email protected]
- Multiple data sources not yet available on free plan
Frequently asked questions about Spryngtime
Who is Spryngtime for?
Spryngtime is for all types of businesses who deal with customer support issues. You can train ChatGPT on your knowledge base and FAQs to answer some of the most common customer questions like how long orders take, whether you support a specific feature, or how to access something in an account.
Can Spryngtime answer 100% of all questions?
No, Spryngtime cannot answer 100% of all questions and doesn't claim to. Normally it can answer anywhere from 30-60% of all customer support questions out of the box when trained on just your help docs. For some customers, they've achieved up to 80% of questions answered.
What happens if Spryngtime can't answer a question?
If Spryngtime can't answer a question, the bot will say 'I don't know' and pass the customer off to a human support agent. The bot is specifically trained to NOT hallucinate answers.
What types of questions is Spryngtime good at?
Spryngtime is really good at common questions and FAQs that are usually documented in a knowledge base or help docs, such as order timing, feature support questions, and account access instructions.
What integrations do you support?
Spryngtime supports Intercom, Discord, Slack, and email (contact [email protected] for access). They're working on adding more integrations such as Zendesk and their own free chat integration. If there's a missing integration you want, you can reach out at [email protected].
What about data privacy?
All data is encrypted at rest and in transit, including ingested public information. Spryngtime NEVER stores nor asks for customer specific information like emails or addresses. All data by companies is segregated so your bot won't be trained on someone else's data. The team has access to logs including inbound customer communication which are deleted after 30 days for debugging purposes. For larger companies, they are happy to sign MSA agreements detailing data privacy and retention policies.
How is my data stored and is it safe?
Data is stored in a database managed with AWS using row-level security for all data. They do not store copies of your files. The vectorization process allows AI to search through your content for relevant answers based on the questions asked.
What data do you store?
Spryngtime currently stores your content, support conversation history, custom prompts, and visitor questions. For visitor questions and conversation history, they only store your data up to 30 days.
Do you offer a free plan?
Yes! You can use Spryngtime for free at dashboard.spryngtime.com. The free plan allows you to try out Spryngtime to make sure it properly answers questions and is great if you have only a few occasional customers. For anything more than that, you need to upgrade to one of the paid plans.
How is it different from Intercom Fin or Zendesk AI?
There's no waitlist, Spryngtime is cheaper, and it plugs into many more channels like Slack, Discord, and email than Fin or Zendesk AI. They're building features to help auto-document internal Slack conversations into public help docs. They'll soon be able to plug into many custom data sources to pull in customer specific context like Shopify for e-commerce and databases for tech startups.