Thoughtly
Deploy human-like AI voice agents in just 17 minutes.. [Contact for Pricing]
Last verified:
What is Thoughtly?
Thoughtly is a CRM-driven AI voice agent platform that helps businesses automate phone conversations by creating lifelike AI agents that make and receive calls, text leads, and follow up across multiple channels until someone picks up. The platform enables companies to deploy human-like AI voice agents in under 30 minutes using a no-code, drag-and-drop interface, without requiring technical expertise. Thoughtly agents handle inbound and outbound calls for customer service, sales outreach, appointment scheduling, lead qualification, and technical support.
Key features include the Genius knowledge database that pulls relevant information from company databases to provide context-specific answers, seamless CRM integration with thousands of CRMs like HubSpot and Salesforce to auto-sync call logs and customer data in real time, customizable AI call flows with branching paths that reflect brand voice, automated SMS outreach for appointment reminders and follow-ups, comprehensive analytics and reporting dashboards, and appointment scheduling integration with Calendly. The platform supports both inbound and outbound calling with pre-skilled agents for industries including Retail, Real Estate, Hospitality, Transportation, Legal, Utility, and Insurance.
Thoughtly is designed for C-suite executives, SaaS companies, sales managers, contact centers, and businesses of all sizes from startups to enterprises that want to automate customer service, reduce staffing costs, scale operations without hiring more humans, and improve customer satisfaction with 24/7 availability. The platform is particularly useful for teams overwhelmed with call volume, businesses looking to convert more leads through persistent multi-channel follow-up, and organizations wanting to eliminate long wait times while maintaining human-like conversations.
Thoughtly pricing
Pricing model: Freemium
Thoughtly is priced on a per-minute basis starting at 5 cents per minute according to official documentation, though some sources mention 9 cents per minute for the fully-integrated AI call center solution. Book a demo with their team to discuss needs and get a custom quote. The platform also offers AppSumo lifetime deals with 5 license tiers (Basic Tiers 1-2, Pro Tiers 3-4, Business Tier 5). All plans include workflow automations (beta), agent builder, Genius knowledge database, appointment scheduling, lead qualification, analytics and reporting, call analytics, and custom knowledge base. Carrier fees (like Twilio fees) are passed through as separate 'Carrier fees' in the dashboard at a conversion rate of $1 = 200 credits. Premium plans reportedly start at $79 for advanced capabilities with more AI interactions and CRM integrations. A freemium plan is available to test the platform with limited features.
Thoughtly pros
- Deploy AI voice agents in under 30 minutes with no-code drag-and-drop interface
- Seamless CRM integration with thousands of CRMs including HubSpot and Salesforce
- Automatic syncing of call logs, interactions, and lead qualification to CRM in real time
- Genius knowledge database pulls context-specific answers from company documents
- Human-like natural language conversations without rigid IVR menus
- Both inbound and outbound calling capabilities in one platform
- Built-in SMS functionality for appointment reminders and follow-up messages
- Customizable AI call flows with branching paths for any use case
- 24/7 availability so agents work after hours
- Pre-skilled agents for Real Estate, Retail, Legal, Insurance, and more industries
- Comprehensive analytics dashboard with call metrics and performance reports
- Appointent scheduling integration with Calendly for real-time booking
- Significant cost reduction by automating repetitive customer service tasks
- A/B testing capabilities to optimize communication strategies
- Supports 30+ languages including English, Spanish, German, French, Mandarin Chinese
- Brand-specific voice cloning available alongside library of AI voices
- Lead qualification and conversion tracking built into the platform
Thoughtly cons
- Pricing starts at per-minute rates (5-9 cents per minute) which can add up with high volume
- Carrier fees passed through as separate charges not disclosed at point of sale
- Complicated verification process taking 5-10 business days for outbound calling
- Outbound calling requires registered business verification, inbound only without it
- External telephony, STT, or TTS providers not supported - must use platform partners
- Hidden charges discovered after purchase by some users
- Voice AI requires ongoing tuning and knowledge base maintenance, not set-and-forget
- US-first infrastructure and language focus may limit global deployment
- Credits system can be confusing with 1000 credits charged vs advertised 500 per line
Frequently asked questions about Thoughtly
What is Thoughtly used for?
Thoughtly is used to create AI voice agents that automate phone-based conversations for customer support, sales outreach, appointment scheduling, lead qualification, and business communication. These agents handle inbound and outbound calls, answer questions, guide conversations, and assist with automated voice workflows without requiring programming knowledge.
How much does Thoughtly cost?
Thoughtly is priced on a per-minute basis starting at just 5 cents per minute according to official documentation. You can book a demo with their team to discuss your needs and get a custom quote. Some sources mention 9 cents per minute for their fully-integrated AI call center solution. Premium plans reportedly start at $79 for advanced capabilities.
Who can benefit from using Thoughtly?
Businesses of all sizes from startups to enterprises that want to automate voice communication or customer support calls can benefit. It's particularly useful for C-suite executives, SaaS companies, sales managers, and contact centers. Small businesses can use automation features without needing a dedicated IT team due to the no-code platform.
Do I need coding skills to use Thoughtly?
No, Thoughtly is a no-code platform with a drag-and-drop interface that enables anyone with the ability to build and deploy Voice Agents, not just engineers. Basic voice workflows may be configured without programming, though advanced integrations may require some technical expertise.
What languages does Thoughtly support?
Thoughtly supports 30+ languages including English, Spanish, Italian, German, French, Portuguese, Dutch, Hindi, Danish, Polish, Ukrainian, Russian, Turkish, Latvian, Arabic, Croatian, Bulgarian, Catalan, Czech, Finnish, Greek, Hungarian, Indonesian, Japanese, Korean, Lithuanian, Norwegian, Romanian, Slovak, Swedish, Thai, Vietnamese, and Mandarin Chinese.
Can I customize AI call flows with Thoughtly?
Absolutely! Thoughtly provides a drag-and-drop builder that lets you define call structures, create branching paths, and customize responses based on customer needs. You can build customizable AI call flows for customer support, sales, scheduling, and any other relevant use case that reflect your brand's voice, processes, and customer journey.
What can I automate with Thoughtly?
Thoughtly allows businesses to automate customer service, sales outreach, appointment scheduling, lead qualification, technical support troubleshooting, FAQ handling, order processing, billing questions, and call routing. These AI-powered voice agents handle inbound and outbound calls, provide instant responses, and integrate seamlessly with CRM systems.
Does Thoughtly integrate with my CRM?
Yes, Thoughtly syncs with thousands of CRMs including HubSpot, Salesforce, and Zapier. It automatically adds every interaction, call log, and lead qualification to your CRM to reduce human error, update customer records in real time, and give teams access to the latest data for improved efficiency.
Is there a free tier or trial available?
Thoughtly offers a freemium plan that allows users to test the platform with limited features. The freemium tier lets you evaluate the platform before committing to premium plans. There is no traditional free trial mentioned, but the freemium option serves as a way to test capabilities.
How does the Genius knowledge database work?
Genius is Thoughtly's knowledge system designed to ingest and organize your business' existing documents and information. Thoughtly analyzes and structures this knowledge so voice agents can retrieve the most relevant information during live calls. Answers are provided based on your approved content from your knowledge base, not improvised, ensuring accurate, context-specific responses instead of generic answers.