TheLoops
TheLoops AI for CX is an intelligent platform designed to enhance customer experience operations by providing actionable insights. Leveraging predictive analyti...
Last verified:
What is TheLoops?
IFS Loops (formerly TheLoops) is an industrial-grade agentic AI platform that eliminates manual work, boosts productivity, and accelerates business outcomes by deploying AI agents and digital workers to complete multi-step workflows across enterprise systems. The platform contextualizes support data with product and customer data in real-time to provide insights to SaaS businesses within their tools and workspaces.
Key features include AI for CX (turning CX signals into real outcomes with Agent Assist Copilot, Auto QA Analyst, and AI Autopilot), Industrial Agentic AI (digital workers for operational work across manufacturing, energy, aerospace), and OEM Agentic AI (embedding a governed agentic AI engine inside products). The platform offers 65+ no-code integrations with enterprise tools like Zendesk, Jira, Salesforce, and Intercom, plus Agent Studio for customers to build their own agents.
IFS Loops is designed for enterprise CX teams, support managers, SaaS businesses, manufacturing operations, telecommunication companies, energy/utilities firms, and aerospace/MRO organizations. It serves teams that collect vast support data but struggle to operationalize at scale, multi-system operational environments, high-volume event-driven operations, and complex regulated asset operations requiring governed AI execution.
TheLoops pricing
Pricing model: Free
IFS Loops uses enterprise pricing with no publicly disclosed free tier or published plan prices. The median buyer pays $67,465 per year, with a range of $48,345 to $76,816. Pricing requires contacting sales and requesting a demo. Enterprise customers can secure approximately 40% discounts for single-year contracts signed at end of quarter. The platform offers three main solutions: AI for CX, Industrial Agentic AI, and OEM Agentic AI. An IFS Loops app is available as a free app on Atlassian Marketplace, but the full enterprise platform requires paid enterprise contracts.
TheLoops pros
- 37% efficiency gain for customer Support and Success teams
- 10x productivity boost and improved agent efficiency
- 30% reduction in escalations with real-time insights
- 100% tickets QA'd in less than 90 days (vs 1% before)
- CSAT improvement from 4.1 to 4.6
- Day 1 value with immediate ROI
- 65+ no-code enterprise integrations
- Fast deployment with prebuilt skills and connectors
- SOC 2 Type 2, GDPR, and HIPAA compliant
- Context-aware AI using operational signals
- Governed & scalable with guardrails and audit trails
- Industrial-grade security for mission-critical environments
- Agent Studio for building custom agents
- Auto QA Analyst for monitoring human agents and bots
- AI Autopilot resolves issues automatically with case history
- Intelligent routing matches cases to best-suited agents
- Real-time sentiment analysis and escalation prediction
- AI-generated knowledge management evolving with interactions
- Cross-system orchestration across CRM, ticketing, knowledge tools
- Predictive intelligence spots issues before they explode
TheLoops cons
- Enterprise pricing with median $67,465 per year
- No publicly disclosed free tier for enterprise platform
- Primarily designed for enterprises, not small businesses
- Requires demo and sales contact for pricing access
- Complex setup for custom data and embedded tools
- Limited to 65+ integrations (may not cover all tools)
- Code experience needed for extending with APIs
- Autonomy level must be configured per organization
- May require process changes for full adoption
- Focused on CX/industrial, less suited for other domains
Frequently asked questions about TheLoops
What is IFS Loops and what does it do?
IFS Loops is an industrial-grade agentic AI platform that eliminates manual work, boosts productivity, and accelerates business outcomes. It deploys Digital Workers powered by Agentic AI to complete multi-step industrial workflows across systems, turns CX signals into real outcomes for support teams, and allows OEMs to embed a governed agentic AI engine inside their products.
What industries does IFS Loops serve?
IFS Loops serves SaaS, Manufacturing, Telecommunication, Energy, Utilities and Resources, and Aerospace and MRO industries. It is built for fast-moving software businesses, multi-system operational environments, high-volume event-driven operations, complex regulated asset operations, and precision maintenance workflows.
Is IFS Loops secure and compliant?
Yes, IFS Loops is Enterprise Grade Ready with SOC 2 Type 2 certification meeting AICPA standards, GDPR compliant for EU data protection, and HIPAA compliant for healthcare data. It features strong authentication, strict permission controls, access controls ensuring actions are auditable, explainable, and compliant.
What integrations does IFS Loops support?
IFS Loops offers 65+ no-code integrations with enterprise tools including Zendesk (customer service platform), Jira (issue tracking and agile project management), Salesforce (customer relations and service management), Intercom (modern customer service software), and Gainsight (customer success and product experience software).
What is Agent Studio?
Agent Studio enables customers to build or extend their own AI agents. It includes a monitoring layer for evaluation of every agent and a supervisor agent to monitor agents performing tasks based on rules and definitions provided by the customer.
How much does IFS Loops cost?
IFS Loops uses enterprise pricing with no publicly disclosed plans. The median buyer pays $67,465 per year, ranging from $48,345 to $76,816. Customers must request a demo and contact sales for pricing. End-of-quarter contracts can secure approximately 40% discounts for single-year agreements.
What is AI Autopilot?
AI Autopilot is a self-service feature that resolves issues, not just deflects them. It uses case history and customer context to automatically resolve issues, escalate when needed, and improve with every interaction, delivering fast and accurate resolutions.
What is Auto QA Analyst?
Auto QA Analyst is an always-on AI agent that helps Support Managers monitor, guide, and elevate the performance of human agents and bots. It enables QA'ing 100% of tickets (vs 1% before) in less than 90 days, improving CSAT and identifying training gaps at scale.
What is Agent Assist Copilot?
Agent Assist Copilot is an AI copilot that doesn't just assist agents but amplifies their expertise within their workspaces. It guides human agents through complex cases with contextual summaries and next-step suggestions, adapts to each company's brand voice, and helps resolve complex cases faster and more consistently.
Can I embed IFS Loops in my product?
Yes, through OEM Agentic AI, you can embed a governed agentic AI engine in your offering. IFS Loops gives you an enterprise-grade agentic execution engine that drops directly into your product, whitelabeled or co-branded, with 65+ enterprise connectors, full auditability, and prebuilt SDKs and agentic skills to move from concept to customer-ready autonomy in weeks, not quarters.