Aide
Aide is an AI integration tool that helps customer support teams operate more efficiently by providing an intelligent overview of customer ...
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What is Aide?
Aide is an AI CX platform that provides AI agents and Copilot tools for customer support teams across platforms like Zendesk, Front, Gorgias, and integrates with Shopify, Salesforce, WooCommerce, and CRM systems. The tool automates customer conversations with accuracy and precision while maintaining quality of customer experience.
Key features include AI Agents that automate conversations and execute actions with full precision, a Copilot that assists human agents with AI suggestions and context, one-click integrations for popular support platforms, automatic customer identification from CRM/eCommerce based on email/phone/order ID, knowledge-based drafts from previous conversations and help center content, topic suggestions for categorizing incoming messages, simulated bot testing environment, smooth hand-offs to human agents when conversations get complex, API calls to retrieve customer data for context, smart ticket tagging, automation blueprint from historical conversations, conditional workflows triggered by customer data, and comprehensive conversation analysis with topic categorization.
Aide is designed for customer support teams in ecommerce, professional services, financial services, travel/hospitality, and education. It serves lean teams with Essentials, growing teams with Pro, mature CX departments with Pro Plus, and large organizations with Enterprise plans. The platform is SOC 2 certified with GDPR and HIPAA compliance for enterprise security.
Aide pricing
Pricing model: Freemium
Start with a 30-day trial (no credit card required), then pick a plan: Essentials at $300/mo @ $0.25/conversation (up to 1200 monthly conversations), Pro at $500/mo @ $0.20/conversation (up to 2500 monthly conversations, most popular), Pro Plus at $800/mo @ $0.20/conversation (up to 4000 monthly conversations), Enterprise with custom pricing contact us @ $0.00/conversation (custom monthly conversations). All plans include unlimited team members at no extra cost, unlimited tagging, agent assist panel, automated scenarios, chatbot on website, unlimited reporting. Pro includes dedicated onboarding assistance. Pro Plus includes dedicated support on Slack/Teams/WhatsApp, weekly progress meetings, custom integrations, priority support, and dedicated success manager. Enterprise includes dedicated engineering support. Pricing is based on conversation volume rather than team size and remains consistent monthly without fluctuation.
Aide pros
- One-click integrations with Zendesk, Front, Gorgias, Shopify, WooCommerce, Salesforce
- Automatic customer identification from CRM using email, phone, or order ID
- Knowledge-based drafts from previous conversations and help center content
- Topic suggestions automatically categorize incoming messages
- Simulated testing environment for thorough bot evaluation before launch
- Smooth hand-offs to human agents when conversations get complex
- API calls to retrieve relevant customer information for each conversation
- Smart tagging automatically tags tickets with relevant topics
- Agent assist panel surfaces relevant guidance and tailored recommendations
- Automation blueprint analyzes historical conversations to identify automatable issues
- Conditional workflows triggered by ticket fields and customer data
- Centralized knowledge base ensures every agent handles issues uniformly
- Unlimited team members at no extra cost on all plans
- 30-day free trial with no credit card required
- Conversation-based pricing rather than team size pricing
- Fully guided implementation with hands-on support from Aide team
- Chatbot available on your website
- Unlimited reporting across all plans
- Priority support on Pro Plus and Enterprise plans
- Dedicated Success Manager on Pro Plus and Enterprise plans
Aide cons
- No free tier after the 30-day trial ends
- Minimum $300/month starting price may be expensive for small teams
- Per-conversation billing adds up at high volumes ($0.25-$0.20/conversation)
- Enterprise plan requires contact for pricing rather than transparent rates
- Anchored to specific support platforms (Zendesk, Front, Gorgias)
- Custom integrations require API development work
- May reduce human interaction if automation coverage is too high
- Learning curve for setting up conditional workflows and scenarios
Frequently asked questions about Aide
How is Aide pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost. You pay a monthly subscription fee plus a per-conversation rate that varies by plan ($0.25/conversation for Essentials, $0.20/conversation for Pro and Pro Plus).
Is there a free trial available?
Yes, Aide offers a 30-day trial for all teams. No credit card is required to start the trial, allowing you to test the full platform before committing to a paid plan.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit and don't exceed 1.5x in any month, your service continues uninterrupted.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation but takes action selectively. Your subscription covers this comprehensive service, including tagging, reports, agent assistance and automated actions. Because Aide doesn't charge per automation, you can work to increase your automation coverage without worrying about additional charges.
What support platforms does Aide integrate with?
Aide has one-click integrations for Zendesk, Gorgias, Front, Shopify, WooCommerce, and Salesforce. It can also integrate with custom APIs as needed for platforms not included in the standard integrations.
How does Aide handle complex conversations that bots can't resolve?
The Aide bot can determine when a conversation gets too complex and seamlessly hand-off to a human agent. This ensures customers get support from a human when needed to keep them happy while maintaining automation for simpler issues.
What industries does Aide serve best?
Aide serves ecommerce (answer product questions, automate order tracking, manage returns), professional services (enhance client support and experience), financial services (secure and compliant AI support), travel (exceptional support for hospitality), and education (enhance student support and streamline administrative tasks).
Is Aide secure for enterprise use?
Yes, Aide offers enterprise security with SOC 2 certification plus GDPR and HIPAA compliance to keep your data safe. Enterprise plans also include dedicated engineering support for large organizations.
What is the automation blueprint feature?
Aide analyzes all your historical conversations to identify automatable issues and creates a blueprint ranking topics by volume and complexity. This helps you prioritize automating high-impact repetitive work so agents can focus on complex issues.
How does Aide's Copilot help human agents?
Aide automatically identifies the topic of incoming tickets and surfaces relevant guidance to agents, reducing the time agents spend figuring out context. It suggests responses by analyzing previous similar tickets or help articles, allowing agents to tap into tribal knowledge rather than starting from scratch.