Infinitus Systems
Revolutionize healthcare calls with AI-driven voice automation.. [Contact for Pricing]
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What is Infinitus Systems?
Infinitus Systems — nfinitus is a safety-first voice AI platform designed specifically for healthcare that automates clinical and administrative phone calls across payors, providers, and patients. The platform uses AI agents and AI copilots to handle end-to-end phone interactions including benefit verification, prior authorization follow-up, patient welcome calls, medication adherence check-ins, and directory confirmation. Infinitus has completed over 100 million minutes of calls and 8 million+ calls supporting over 125,000 providers, powering clinical and administrative conversations across 44% of the Fortune 50.
The platform includes two key components: Studio, the first no-code AI agent builder for healthcare that enables teams to design, test, deploy, and refine AI agents without coding, and Lens, a conversation insights engine that evaluates every patient, provider, and payor interaction across both human and AI-led conversations. AI agents built with Studio are 40% more accurate, deployed 90% faster, and 100% protocol compliant. Lens provides 15X faster analysis vs other solutions, 100% detection of potential adverse events, and analyzes conversations in under 5 minutes.
Infinitus is designed for pharmaceutical companies, specialty pharmacies, payors (health plans), and health systems that need to scale patient support without adding headcount. The platform integrates with existing systems including EPIC, Cerner, Athena, and Salesforce through SMART on FHIR for EHRs, Salesforce Life Sciences Cloud, and enterprise-grade APIs. The AI uses a multi-model multimodal architecture with a dynamic knowledge graph, enterprise APIs, EHR integrations, and layered human and technical guardrails for healthcare-grade accuracy and safety.
Infinitus Systems pricing
Pricing model: Freemium
Infinitus uses enterprise pricing based on customer needs with no publicly available free tier. Pricing includes an annual platform fee plus per-task pricing. For Patient Services Programs, there are additional per-drug/program costs that vary depending on security and compliance requirements. The platform offers custom pricing for different use cases including AI agents (end-to-end automation) and AI copilots (AI-assisted calls). Customers must contact Infinitus for a custom quote. The company reports typical 50% ROI and up to 5x ROI on initial investment for customers.
Infinitus Systems pros
- Automates 100M+ minutes of healthcare conversations with proven track record
- Supports 44% of Fortune 50 healthcare companies
- No-code Studio builder enables 90% faster agent deployment
- AI agents built with Studio are 40% more accurate than manual builds
- 100% protocol compliance guaranteed through Agent Response Control
- Lens provides 100% detection of potential adverse events
- Lens analyzes and scores conversations in under 5 minutes
- 15X faster conversation analysis vs other solutions
- Integrates with EPIC, Cerner, Athena, and Salesforce out of the box
- Supports 1,400+ payors with up-to-date payor rules intelligence
- Multi-model multimodal architecture applies right AI to each conversation part
- Dynamic knowledge graph enables intelligent call flow decisions
- Layered human and technical guardrails prevent hallucinations
- SOC 2 Type II compliant for healthcare security standards
- Typical 50% ROI with 10% greater data accuracy
- Can launch in less than 30 days vs months for traditional healthcare tech
- Supports 50% more patients at current staff levels
- Saves average 30 minutes per touchpoint
- AI agents and copilots offer flexible automation levels
- Bypasses IVR systems and hold times on payor calls
Infinitus Systems cons
- Enterprise-only pricing with no公开 free tier available
- Pricing based on needs requires custom quote contact
- Annual platform fee plus per-task pricing structure
- Per-drug/program costs vary depending on security compliance needs
- Healthcare-specific only, not suitable for non-healthcare use cases
- 4-6 week integration timeline even with fast deployment claims
- Requires existing healthcare systems (EHR, CRM) for full functionality
- Limited to voice calls and API integrations, not SMS/chat primary
- Best suited for larger organizations (Fortune 50 focus)
- No self-service signup available, sales contact required
Frequently asked questions about Infinitus Systems
What is Infinitus and what does it do?
Infinitus is a safety-first voice AI platform for healthcare that automates clinical and administrative phone calls across payors, providers, and patients. It uses AI agents for end-to-end automation and AI copilots for AI-assisted phone calls. Key use cases include benefit verification, prior authorization follow-up, patient welcome calls, medication adherence check-ins, and directory confirmation. The platform has completed over 100 million minutes of calls and supports 44% of Fortune 50 companies.
How is Infinitus different from chatbots?
Infinitus voice AI agents are not chatbots. While both use generative AI, voice AI agents operate through phone calls with low-latency natural language processing, enabling human-like conversations. Chatbots generate text or speech in a different medium. Infinitus agents can navigate complex healthcare conversations, understand if questions can be skipped or answers need clarification through their dynamic knowledge graph, and complete end-to-end tasks autonomously.
How does Infinitus ensure safety and prevent hallucinations?
Infinitus uses multiple safety layers: patent-pending Agent Response Control (ARC) that detects when strict guardrails are needed versus adaptive responses, 100% SOP adherence guaranteed through a coordination layer that restricts conversations, numerous technology and human guardrails before/during/after calls, a dynamic knowledge graph for context-aware decisions, and multi-model architecture applying the right AI to each conversation part. This achieves 100% confidence and 0% hallucination.
What is Infinitus Studio?
Studio is the first no-code AI agent builder designed specifically for healthcare. It enables healthcare teams to design, test, deploy, and refine AI agents without writing code. Features include: AI assistant that turns prompts/OpenAPI specs/SOPs into draft agents, Agent Connectors for real-time data integration, Agent Response Control for safety/empathy balance, and Optimizer for pressure-testing across thousands of simulated calls. Agents built with Studio are 40% more accurate, deployed 90% faster, and 100% protocol compliant.
What is Infinitus Lens?
Lens is a conversation insights engine that evaluates every patient, provider, and payor interaction across channels and across both human and AI-led conversations. It provides 100% coverage for automated SOP and compliance scoring, specializes in Adverse Event (AE) and Product Complaint (PC) detection, enables precision coaching with timestamped feedback, and surfaces program-level insights from aggregated calls. Lens delivers 15X faster analysis, 100% AE detection, and analyzes conversations in under 5 minutes.
Which healthcare organizations use Infinitus?
Infinitus serves pharmaceutical companies (Novartis, GSK, Amgen), specialty pharmacies, payors including health plans (Humana, CVS, Aetna, CarelonRx), and health systems (Texas Health and Human Services, Mount Sinai, Gramercy Surgery Center). The platform powers conversations across 44% of Fortune 50 companies and supports over 125,000 providers. Customers include Zing Health, Valeris, Neovance, and partners like Google Cloud, Salesforce, and IBM Consulting.
How quickly can I implement Infinitus?
Infinitus can be launched in less than 30 days, which customers describe as an anomaly in healthcare. Integration typically takes 4-6 weeks end-to-end. With Studio, agents can go from idea to working agent in minutes for drafting, with deployment in days rather than months. The platform integrates once with existing systems (EHR, CRM), then AI agents and copilots can be added quickly without additional engineering.
What systems does Infinitus integrate with?
Infinitus integrates with popular systems of record including EPIC, Cerner, Athena, and Salesforce. Integration methods include SMART on FHIR for EHRs, Salesforce Life Sciences Cloud, enterprise-grade APIs, direct payor APIs, and clearinghouse integrations. Studio's Agent Connectors pull data from CRM, payor portals, SOP documents, and other sources in real time without engineering required, with updates syncing back instantly when calls end.
What ROI can customers expect from Infinitus?
Customers report typical 50% ROI with 10% greater data accuracy. Specific results include: up to 5x ROI on initial investment, 2x team capacity increase, 3x faster time to therapy, 314% increase in benefit investigations without additional staffing, 10x team productivity, 25% increase in call completions in one month, 30% decrease in benefit verification costs, 50% increase in staff capacity, and 6x increase in medications supported. Average savings is 30 minutes per touchpoint, with hundreds of thousands of dollars saved annually.
Does Infinitus replace human workers?
No, Infinitus is designed to amplify and augment healthcare teams, not replace them. The platform frees the workforce from tedious tasks like benefit verification and prior authorization follow-up, connecting patients to the right resources at the right time. AI agents and copilots offer a range from augmentation to full task automation. Customers report increased employee engagement, morale, and productivity as staff focus on higher-value work. The approach combines AI with humans in the loop for healthcare-grade safety.