Zenbots
Zenbots is an AI-powered chatbot designed to assist with Zendesk Support operations. This dedicated Zendesk Support AI chatbot can access a...
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What is Zenbots?
Zenbots.ai is a fully automated AI-powered chatbot specifically designed for Zendesk Support that integrates seamlessly with Zendesk Guides to provide instant access to customer support documentation. The tool streamlines customer support operations by enabling customers to resolve common issues on their own through self-service, while simultaneously helping support agents address inquiries more efficiently. It is trained on ChatGPT using custom data from your Zendesk Guide articles, ensuring responses are relevant to your specific business documentation.
Key features include human handoff capabilities when the chatbot cannot resolve an issue, multilingual support for international customers, daily knowledge updates from your Zendesk Guides, custom CSS branding options, tone of voice customization, and the ability to embed the chatbot anywhere on your website beyond just Zendesk. The chatbot is ready to use in under 24 hours after installation, with automatic training that starts when you open the app. It includes 2,500 messages per month with additional messages available at €75 per 1,000.
Zenbots.ai is designed for customer support agents, business owners, and support team managers who use Zendesk Support and want to reduce ticket volumes while improving customer satisfaction. The tool helps businesses speed up operations, assist agents with troubleshooting, and enable customers to autonomously resolve issues. Testimonials highlight improvements in client satisfaction and significant reductions in incoming support tickets after implementation.
Zenbots pricing
Pricing model: Paid
Zenbots.ai offers a Freemium pricing model with a free tier that has restrictions and limitations. Paid plans include: Zendesk Support AI Chatbot plan at $99/month, Embeddable AI Chatbot plan at $299/month, and an Enterprise plan available by contacting the company. The service includes 2,500 messages per month with additional messages costing €75 per 1,000. A free 7-day trial is available through the official Zendesk Marketplace where users can test Zenbots on their own data. Pricing packages are subject to change.
Zenbots pros
- Seamless integration with Zendesk Support and Zendesk Guides
- Fully automated AI chatbot requiring minimal setup
- Ready to use in under 24 hours after installation
- Access to all Zendesk Guide articles for accurate responses
- Reduces incoming support ticket volume significantly
- Improves customer satisfaction scores
- Enables customer self-service for common issues
- Human handoff capability when chatbot cannot resolve
- Multilingual support for international customers
- Daily knowledge updates from Zendesk Guides
- Custom CSS branding for visual customization
- Tone of voice customization to match brand
- Embeddable anywhere beyond just Zendesk
- ChatGPT trained on custom business data
- 99 Zendesk Marketplace app with sidebar access
- Free 7-day trial available through Zendesk Marketplace
- Simple installation from Zendesk Marketplace
Zenbots cons
- Only works with Zendesk Support ecosystem
- Additional message cost of €75 per 1,000 messages
- Limited to 2,500 included messages per month
- Freemium model has restrictions and limitations
- Training takes up to 24 hours before use
- No standalone mobile app available
- Premium pricing compared to some alternatives
- Requires active Zendesk Guide subscription
- Enterprise plan requires contact for pricing
Frequently asked questions about Zenbots
What is Zenbots.ai?
Zenbots.ai is a fully automated Zendesk AI Chatbot designed to seamlessly integrate with your Zendesk Guides, providing instant access to documentation and streamlining customer support operations. It is an AI-powered support chatbot that helps businesses speed up operations, assist agents, and allow customers to solve problems on their own.
How long does it take to set up Zenbots.ai?
Zenbots.ai is simple to set up and ready to use in just under 24 hours. When you open the app after installation, the AI chatbot training starts automatically and will take up to 24 hours to complete. Once training is completed, you will be able to ask questions from the Zendesk Support sidebar.
How do I install Zenbots.ai in Zendesk?
To install Zenbots.ai: Go to the Zendesk Marketplace and install the Zendesk Support app. Then visit Zenbots.ai and select the AI chatbot plan. Open the app and the AI chatbot training will start automatically. Once training is completed, you can ask questions from the Zendesk Support sidebar.
What data does Zenbots.ai use to answer questions?
Zenbots.ai is ChatGPT trained on custom data from all your Zendesk Guide articles. The chatbot has access to your entire Zendesk Guide documentation, ensuring responses are based on your specific business knowledge base. It also receives daily knowledge updates from your Zendesk Guides.
Can Zenbots.ai handle multiple languages?
Yes, Zenbots.ai includes multilingual support, allowing it to serve international customers who speak different languages. This feature helps businesses provide customer support to a global audience without needing separate chatbots for each language.
What happens when Zenbots.ai cannot resolve a customer issue?
Zenbots.ai includes a human handoff feature that transfers the conversation to a human support agent when the chatbot cannot resolve an issue. This ensures customers still get help even when the AI reaches its limitations, maintaining service quality.
Can I customize the Zenbots.ai chatbot appearance?
Yes, Zenbots.ai offers custom CSS branding options and tone of voice customization. You can modify the visual appearance to match your brand's style and adjust how the chatbot communicates to align with your company's communication style.
Where can I embed the Zenbots.ai chatbot?
While Zenbots.ai is designed for Zendesk Support integration, it is also embeddable anywhere you want on your website beyond just Zendesk. This flexibility allows you to place the chatbot on various pages of your site for maximum customer access.
Is there a trial period for Zenbots.ai?
Yes, Zenbots.ai offers a free 7-day trial available through the official Zendesk Marketplace. You can install the app from the Zendesk Marketplace and test Zenbots on your own data for seven days to experience its capabilities before committing to a paid plan.
What is the cost for additional messages beyond the included limit?
Zenbots.ai includes 2,500 messages per month in its plans. Additional messages cost €75 per 1,000 messages. This applies when your chatbot usage exceeds the included monthly limit, allowing you to continue serving customers without interruption.