Zia
Zia is an AI assistant for businesses developed by Zoho. It is designed to enhance productivity by knowing every aspect of a business and o...
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What is Zia?
Zia is Zoho's AI assistant built to automate tasks, deliver insights, and boost productivity across your business operations. It is embedded throughout the Zoho ecosystem including CRM, Analytics, Desk, Mail, Sheet, Show, and Projects, providing contextual AI assistance wherever you work. Whether Zia is doing work behind the scenes or actively responding to queries and requests, it helps increase productivity and redefine how work gets done.
Key features include Ask Zia (a conversational personal assistant for natural language queries), Zia Agents (purpose-built AI agents for specific business processes), sales predictions with lead scoring, data enrichment and deduplication, email sentiment analysis, workflow automation, voice commands, real-time analytics and anomaly detection, chatbot capabilities for customer support, and Smart Prompt contextual nudges. Zia supports data management, sales forecasting, custom report creation, and continuous learning through machine learning.
Zia is designed for businesses of all sizes using Zoho's software ecosystem, particularly sales teams, customer service agents, data analysts, marketers, and project managers. It serves organizations that need AI-driven automation, predictive insights, and conversational assistance within their existing Zoho applications without extra tools or setup.
Zia pricing
Pricing model: Free
Zia is offered as value-driven AI inherent to Zoho's cohesive software ecosystem instead of pricy AI licenses or per-use fees. Zia Agents can be created, deployed, and managed for free; you only pay for LLM usage. For Zoho-hosted LLMs, Standard Tier offers 30 million free tokens/month (Qwen 14B, Qwen 30B, GLM 4.7 Flash) with over-limit charges of $1 per 1 million tokens. Pro Tier offers 20 million free tokens/month (GLM 5) with over-limit charges of $3 per 1 million tokens. External LLMs (OpenAI, Gemini, Claude) require you to pay vendor token rates directly. Zia Agents for Zoho-as-a-Service remains free. AI capabilities in Zoho Projects are available in Premium, Enterprise, and Ultimate pricing plans at no additional charge.
Zia pros
- Deep integration across 60+ Zoho applications
- No additional AI licensing fees across most plans
- Private AI that keeps data within Zoho's owned tech stack
- Conversational natural language interface (Ask Zia)
- Sales predictions and lead scoring capabilities
- Data enrichment automatically fills missing information
- Data deduplication keeps CRM organized
- Email sentiment analysis improves communication
- Best time to send email recommendations
- Workflow automation for repetitive tasks
- Voice command support for hands-free operation
- 24/7 chatbot for customer support
- Real-time analytics and anomaly detection
- Custom report generation from natural language
- Continuous learning improves predictions over time
- Smart Prompt contextual suggestions in CRM
- GDPR and CCPA privacy compliance
- Data encryption and access control
- Works within existing Zoho apps without extra tools
- 30-day free trial available for Zoho CRM
Zia cons
- English language only in most modules (Spanish in beta)
- No spell check functionality in Ask Zia
- Each question limited to one module only
- Cannot answer questions involving multiple modules
- No support for related items like attachments
- Limited to single aggregate function per question
- Doesn't factor in custom business hour configurations
- Free token limits reset monthly for Zoho-hosted LLMs
- External LLM usage requires separate vendor payment
- Some advanced features require Premium/Enterprise plans
Frequently asked questions about Zia
What is Zia?
Zia is Zoho's advanced AI assistant equipped with a range of skills to help in all areas of your business. Whether doing work behind the scenes or actively responding to queries and requests, Zia increases productivity and redefines how work gets done across the Zoho ecosystem.
What is Ask Zia?
Ask Zia is a conversational personal assistant designed to boost productivity. It understands natural language queries, helps you understand data, perform actions, and co-create reports within a single chat interface. In Zoho Analytics, it provides KPIs and visualizations; in CRM, it serves as an AI sales assistant.
What are Zia Agents?
Zia Agents are purpose-built AI agents to support specific business processes. You can build, deploy, and manage autonomous AI agents across 60+ Zoho apps without coding. They automate sales, support, marketing, and more.
What makes Zoho's AI approach unique?
Zoho's unique approach stems from their shared data model, owned and managed tech stack, and broad application portfolio. They own all technology layers from data center infrastructure to application layer, enabling Private AI that trains and runs on your data without exposing it to external vendors.
What is Private AI?
Private AI is Zoho's fully-owned tech stack enabling AI solutions that train on your data and run on your data without ever exposing it to external vendors' models. This ensures data privacy and security while maintaining privacy compliance with GDPR and CCPA.
What languages does Zia support?
Zia is currently available in English and Spanish (available in beta). Ask Zia in Zoho CRM supports English language only and does not currently provide spell check functionality.
What are Zia's limitations?
Each question can relate to one module only. Questions cannot be based on related items like attachments. Each question can use only a single aggregate function. Zia considers Sunday to Saturday a week and doesn't factor in custom business hour configurations.
Does Zia cost extra?
Instead of adding pricy AI licenses or per-use fees, Zoho offers AI functionality as an inherent part of their cohesive software ecosystem. Zia Agents are free to build, deploy, and manage; you only pay for LLM usage depending on whether you use Zoho-hosted or external models.
What industries can use Zia?
Zoho's multi-product AI ecosystem has the capacity to leverage diverse data, improving decision-making and process automation across industries and geographies. Zia serves businesses of all sizes, particularly those using Zoho applications for sales, customer service, analytics, and project management.
How do I get started with Zia?
In Zoho Analytics, click the Ask Zia button on the left navigation bar and ask questions. In Zoho CRM, you can enable Zia predictions by going to Setup - General - ZIA and using the toggle button. Zoho invites businesses to share unique AI use cases for their AI solutions team to develop custom solutions.