Zipy
Connect the dots between what your customers did, when they did it, and where. [Freemium]
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What is Zipy?
Zipy is a unified developer-focused observability and debugging platform that records real user sessions, captures frontend and network telemetry, and applies AI to surface the root causes of errors and UX friction. The product installs through a lightweight JavaScript SDK (two-line snippet) that begins capturing DOM replays, console logs, network requests, errors, and custom logs so engineers and support teams can reproduce issues without asking customers for steps to reproduce. Key features include real-time session replay with synchronized console/network/stack traces, AI-generated session summaries and diagnostics, integrated error tracking and performance monitoring, and product-analytics primitives such as funnel and heatmap correlation. The platform emphasizes privacy controls and data redaction (block classes and default PII protections) so teams can capture rich context while limiting sensitive data capture. Zipy is aimed at engineering, QA, and product teams at startups and scaleups that want to reduce time-to-resolution for frontend issues, improve conversion and retention by fixing UX blockers, and consolidate multiple tools (replay, error tracking, analytics, performance) into a single workflow.
Zipy pricing
Pricing model: Freemium
Zipy offers a freemium approach with a free tier that covers a defined monthly session volume suitable for small projects or early-stage teams and paid plans for higher session volumes and advanced features; paid plans add longer data retention, higher session limits, team collaboration features, and advanced AI diagnostics, with trials or startup credits sometimes available. Exact per-seat or per-session pricing, retention windows, and feature gating are published on the Zipy website and in the plan comparison, and teams are encouraged to contact sales for enterprise pricing and custom limits.
Zipy pros
- Installs with a two-line JavaScript SDK for fast setup
- Records full DOM session replays synchronized with logs
- AI-generated session summaries that highlight errors and frustration
- Consolidates session replay, error tracking, performance, and analytics
- Captures console logs, network requests, and stack traces together
- Real-time / near-real-time replay of error sessions
- Search sessions by attributes like URL, email, customer name
- Built-in privacy controls and default PII blocking
- Heatmaps correlated with session replays for UX insights
- Creates support tickets directly from session recordings
- Performance monitoring with API latency and error metrics
- Slack and alerting integrations for workflow notifications
- Filters and segments to find high-impact user journeys
- Lightweight footprint designed for single SDK to replace multiple tools
- AI diagnostics and suggested fixes to speed triage
Zipy cons
- Pricing and limits require checking plan details for high-session volumes
- Feature depth may be less mature than established single-purpose observability vendors
- Recordings could increase data storage needs for high-traffic apps
- Requires careful configuration to avoid capturing sensitive fields beyond defaults
- Advanced AI or enterprise features may be gated behind paid tiers
- Mobile/web hybrid support may need extra integration work for some frameworks
- Organizations with strict data residency needs must validate compliance
- Debugging in highly dynamic single-page apps may need additional SDK tuning
Frequently asked questions about Zipy
How do I install Zipy on my web app?
Install by adding the two-line Zipy JavaScript SDK snippet into your site (similar to adding Google Analytics); once added, Zipy starts recording sessions, errors, console logs, and network requests automatically and sends them to your dashboard for replay and analysis.
What data does Zipy capture in a session replay?
Zipy captures DOM changes to reconstruct the user session, synchronized console logs, network request and response details, JavaScript errors with stack traces, custom logs you send, and metadata like URL and user identifiers subject to your privacy configuration.
How does Zipy protect sensitive user data?
By default Zipy disables capture of PII and offers a 'zipy-block' CSS class and other configuration options to redact or prevent collection of specific fields; admins can configure additional masking rules to ensure compliance with internal policies.
Can I search for sessions by user attributes or error type?
Yes — Zipy provides search and filtering to find sessions by URL, user email or customer name, error signature, and other attributes so you can quickly locate affected users and reproduce issues.
Does Zipy provide AI help to triage issues?
Zipy includes AI-generated session summaries and diagnostics that surface likely root causes, key user actions, and frustration points so engineers can triage and prioritize fixes without watching every replay.
How real-time are the session replays and error notifications?
Sessions and errors flow into the dashboard in near-real-time after SDK installation, allowing teams to replay error sessions almost immediately and receive alerts through integrations like Slack for rapid response.
What observability features beyond replay does Zipy include?
Zipy bundles error tracking (stack traces, console logs), network and API performance metrics (latency and failures), heatmaps and product-analytics features (funnels, adoption metrics), and the ability to correlate these with session replays for context.
How does Zipy integrate with existing developer workflows?
Zipy integrates with common collaboration and alerting tools (for example Slack) and supports creating support tickets directly from session replays, enabling engineers and support staff to collaborate around a single recorded session.
What limits apply to the free tier?
The free tier provides a fixed monthly session quota intended for small projects and evaluation; it includes core replay and error-tracking functionality but has lower retention and session limits compared with paid plans, and trials or promotional credits may increase access temporarily.
Can Zipy handle single-page apps and modern frontend frameworks?
Yes — Zipy supports common JavaScript frameworks (React, Vue, Angular, etc.) and single-page app routing, though highly dynamic apps may require additional SDK tuning or configuration to capture meaningful DOM replays and events accurately.