Zoom IQ
Zoom is a collaboration tool that offers a suite of features to modernize workflows for teams. The platform includes video meetings, team c...
Last verified:
What is Zoom IQ?
Zoom IQ refers to Zoom's suite of AI-powered intelligence features, prominently featuring the Zoom AI Companion, an advanced tool integrated into the Zoom Workplace platform. It leverages artificial intelligence to enhance meetings, chats, and collaborations by automating note-taking, summarizing discussions, generating action items, and providing real-time insights. Designed for modern teams, it captures context from video meetings, in-person conversations, and third-party platforms, turning raw interactions into actionable documents like briefs, docs, and reports. This allows users to focus on high-impact work rather than administrative tasks.
Key features include My Notes, an AI note-taker that records and summarizes conversations across platforms; AI Companion 3.0, which uncovers insights, automates prep and follow-up; and tools like Clips for quick video highlights, AI Docs for instant document creation, and integration with whiteboards and webinars. It supports diverse use cases from client pitches and sales calls to employee engagement and customer support, making workflows more efficient with built-in AI handling heavy lifting.
Zoom IQ is ideal for businesses, remote teams, educators, and customer-facing roles seeking productivity gains. Professionals in collaboration-heavy environments, such as marketing, sales, and support teams, benefit most from its ability to streamline documentation and insight extraction. With recognition in Gartner Magic Quadrant reports, it's tailored for enterprises needing reliable, scalable AI within a unified platform.
Zoom IQ pricing
Pricing model: Freemium
Zoom AI Companion (Zoom IQ core) is included at no extra cost with eligible paid Zoom Workplace plans such as Pro, Business, and Enterprise. Free tier does not include AI Companion. Paid plans start with basic meeting features; higher tiers add AI, contact center, and advanced collaboration tools. Specific pricing varies by plan and user count - contact sales for details.
Zoom IQ pros
- Captures meetings across Zoom and third-party platforms
- Generates summaries and action items automatically
- Creates ready-to-use docs from notes
- Automates prep and follow-up tasks
- Uncovers key insights from conversations
- Integrates with whiteboard and clips
- Available at no extra cost with paid plans
- Supports in-person conversation capture
- Enhances productivity in sales and support
- Recognized in Gartner Magic Quadrant
- Turns brainwaves into polished outputs
- Handles documentation for global teams
- Powers Emmy-winning broadcast tech
- Free for eligible Zoom Workplace users
- Improves employee-fan experiences
- Summarizes shifts and tasks for frontline
Zoom IQ cons
- Requires eligible paid Zoom Workplace plan
- Not available in all regions
- Limited to certain industry verticals
- Dependent on Zoom platform ecosystem
- May miss nuanced context in summaries
- Privacy concerns with AI data processing
- Needs stable internet for real-time features
- Not fully customizable for niche workflows
- Potential learning curve for advanced use
Frequently asked questions about Zoom IQ
What is Zoom AI Companion?
Zoom AI Companion is the AI-powered assistant in Zoom IQ that captures, summarizes conversations, generates docs, and automates workflows across meetings, chats, and more, helping users focus on impactful work.
Is Zoom AI Companion free?
It is available at no additional cost with eligible paid Zoom Workplace plans like Pro and Business, but not included in the free basic account.
What does My Notes do?
My Notes is an AI note-taker that captures insights from Zoom meetings, in-person talks, and third-party platforms, allowing focus on discussions without manual documentation.
Which platforms does it support?
It works within Zoom Workplace including meetings, chat, whiteboard, clips, and integrates with third-party conversation platforms for broad capture.
Who can use Zoom IQ features?
Targeted at teams in collaboration, customer support, marketing, sales, and employee engagement using Zoom Workplace paid plans.
Does it create documents automatically?
Yes, it turns meeting notes into ready-to-use docs, briefs, reports, and more via AI Companion 3.0.
What recognitions does Zoom have?
Zoom is a Leader in Gartner Magic Quadrant for UCaaS 2025 (6th year), CCaaS 2025, and Forrester Wave UCaaS 2025.
Can it handle in-person conversations?
Yes, My Notes captures and summarizes in-person discussions alongside virtual Zoom meetings.
What new AI launches are there?
Recent launches include AI app for frontline workers handling scheduling, tasks, and summaries, plus Emmy win for broadcast technology.
How does it integrate with other Zoom tools?
Seamlessly integrates with Phone, Webinars, Virtual Agent, Contact Center, Clips, and Bonsai for end-to-end AI-enhanced workflows.