247.ai
Revolutionize customer service with AI-driven, omnichannel support.. [Contact for Pricing]
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What is 247.ai?
247.ai is a global leader in intent-driven customer experience (CX) solutions that blends artificial intelligence with human intelligence to create personalized, predictive customer experiences. The company offers the 247.ai Engagement Cloud, a unified AI-powered CCaaS (Contact Center as a Service) platform built on over 25 years of contact center management expertise. Unlike other CCaaS vendors, 247.ai is the only provider that also offers business process outsourcing services, allowing companies to either use just the software or have their contact center fully managed.
The platform includes several award-winning AI-powered products: 247 AIVA (AI-powered Virtual Agent) that handles customer conversations across voice and digital channels with intent understanding; 247 Conversation Insights that aggregates and analyzes structured and unstructured conversation data across calls, chats, messaging, surveys, and social media; 247 Digital Assist providing an AI-powered agent desktop with contextual next-best recommendations and smart responses; and Interactive FAQs delivering context-aware, multilingual FAQ experiences. The technology uses proprietary natural language processing (NLP) to understand the meaning behind customer requests and automate over 50% of human interactions.
247.ai is designed for global brands and enterprises across 10+ industries seeking to transform their customer experience. The platform serves 55+ brands with 10.5K+ global teams, handling several hundred million customer visits annually through more than 1.5 billion conversations, most of which are automated. Key customers include leading electronics retailers, pet insurance companies, PepsiCo, telecom providers, and credit unions. The solution helps companies achieve order-of-magnitude improvements in digital adoption, customer satisfaction (NPS increases of 25%), revenue growth (10% sales lift), and operational efficiency (automating over 60% of service inquiries while reducing transfer rates by 84%).
247.ai pricing
Pricing model: Freemium
247.ai does not publish specific pricing on their website. They offer an industry-first fixed-price offer for enterprise-ready chatbot deployment: $400,000 includes 30 digital chat agents for 60 days, or $250,000 includes 15 digital chat agents for 60 days. Each option includes a workshop analyzing data from at least 50,000 chats processed during the 60-day period, with recommendations for further automation. The Engagement Cloud platform is positioned as an enterprise solution for large companies, and pricing for the full CCaaS platform requires contacting sales. The managed customer engagement solution emphasizes no big upfront investment with end-to-end managed services.
247.ai pros
- Only CCaaS provider that also offers BPO services
- Built on 25+ years of actual contact center operating experience
- AI automates over 50% of human interactions
- Over 60% of service inquiries automated
- Omnichannel support across voice, chat, messaging, and social
- AIVA virtual agent deployable across any self-service channel with 'build once, deploy anywhere'
- 100% call and screen recording with speech and text analytics
- Real-time agent performance dashboards and metrics
- Generative AI-powered smart rating and auto-summary features
- Contextual next-best recommendations for agents with Smart Responses
- 1.5+ billion conversations processed annually with proven track record
- Increases NPS scores by 25% on average
- Drives 10% sales growth for customers
- Reduces transfer rates by approximately 84%
- Intent-driven NLP understands meaning behind customer requests
- Interactive FAQs with context-aware, multilingual support
- Bring Your Own Data capability unifies data from CCaaS, CRMs, surveys
- Industry recognition with Gold Awards for Best Contact Center and Best Customer Service
247.ai cons
- Enterprise-focused with high minimum pricing ($250,000-$400,000 for chatbot deployment)
- No publicly available free tier or small business pricing
- Fixed-price chatbot offer requires 60-day commitment minimum
- Primarily serves large enterprises (55+ brands are major global companies)
- Pricing details not transparent on website - requires contacting sales
- May be overkill for small businesses or startups with limited contact center needs
- Implementation requires workshop analyzing 50,000+ chats for optimal results
- Heavy reliance on proprietary technology may create vendor lock-in concerns
Frequently asked questions about 247.ai
What is 247.ai Engagement Cloud?
247.ai Engagement Cloud is the only CCaaS (Contact Center as a Service) platform based on extensive contact center management expertise from over 25 years of operating contact centers. It is a unified, AI-powered CX platform that delivers consistent, easy, personalized messages and conversations across every channel. Unlike other CCaaS vendors, 247.ai is the only provider that also offers business process outsourcing services, allowing companies to either use just the software or have their contact center fully managed.
What is 247 AIVA?
247 AIVA is an AI-powered Virtual Agent that empowers enterprises to build once and deploy across any self-service channel including voice and digital channels. It is designed to understand complex user intent, personalize interactions, and automate resolutions for a wide range of customer needs. The virtual agent uses proprietary natural language processing technology to truly understand the meaning behind every customer request and ensures contextual, on-demand support.
How does 247 Conversation Insights work?
247 Conversation Insights uniquely aggregates and analyzes structured and unstructured conversation data in a unified platform independent of the vendor or technology used to handle calls, chats, messaging, surveys, social media and more. It provides 100% synchronous call/transcript playback, keyword search of transcripts, call/agent screen recording, automatic speech recognition transcription, real-time metric computation, and filtering capabilities to drill down into thousands or millions of conversations based on customer, agent, queue, duration, and more.
Can your AI technology work across multiple channels?
Yes, 247.ai's Engagement Cloud platform is designed to work across voice, messaging, and digital channels, providing a consistent and integrated experience. The AI-powered virtual agents answer customer queries instantly with natural, interactive conversations across voice, chat, and messaging channels without requiring human agent intervention. This ensures customers receive the same level of service no matter how they choose to engage.
How does conversational AI improve customer experiences?
247.ai's AI technology understands customers' needs by analyzing their language, context, and intent through proprietary NLP. By automating routine interactions, it ensures quick resolutions and frees agents to focus on complex cases, enhancing service quality. The AI comprehends and automates over 50% of human interactions, improving first contact resolution (FCR) and operational efficiency while delivering personalized, predictive customer experiences.
How does 247.ai ensure agents are empowered to handle complex queries?
Combining AI with human insights, the system anticipates customer needs, routes them to the best agent, and provides necessary information for personalized, efficient resolutions. 247 Digital Assist's Agent Assist feature provides agents with contextual next-best recommendations with ready-to-use Smart Responses and FAQs. Integration with Google Cloud and Google CCAI technology allows agents to surface and use snippets of product and services knowledge bases, FAQs, and articles as smart responses.
What industries does 247.ai serve?
247.ai serves 10+ industries including electronics retail, pet insurance, food and beverage (PepsiCo), telecommunications, credit unions, sportswear, and more. The company has supported 55+ brands worldwide with their CX solutions and services, handling several hundred million visitor interactions annually through more than 1.5 billion conversations.
What results can companies expect from 247.ai solutions?
Companies report order-of-magnitude improvements in digital adoption, customer satisfaction, and revenue growth. Specific results include 25% NPS score increases, 10% sales growth, over 60% of service inquiries automated, 78% increase in revenue per contact for electronics retailers, 5.75% click-through rate for pet insurance, 3% sales lift for PepsiCo generating $1.8 million incremental revenue, and approximately 84% decrease in transfer rates for telecom providers. One sportswear brand saved $1.3M annually.
What is the fixed-price chatbot offer?
247.ai announced the industry's first ever fixed-price offer empowering large companies to deploy enterprise-ready chatbots in just 60 days. The offer includes an intelligent, enterprise-class chatbot supporting frequently asked questions and two conversational customer journeys deployable in a company's digital channels and integrated with enterprise systems. It includes a blend of virtual agents (chatbots) and digital chat agents (human agents trained to optimize chats and supervise chatbots). Options are $400,000 for 30 digital chat agents for 60 days or $250,000 for 15 digital chat agents for 60 days, each including a workshop analyzing 50,000+ chats with recommendations for further automation.
What makes 247.ai different from other CCaaS providers?
247.ai is the only CCaaS provider that also offers business process outsourcing services, allowing companies to either use just the software or have their contact center fully managed. The Engagement Cloud platform is the only CCaaS based on extensive contact center management expertise from 25+ years of actually operating contact centers. They pour comprehensive contact center knowledge, data, and insights into their unified platform. No other CCaaS vendor can match their results because no other vendor has their operational experience in running contact centers.