Yellow
Yellow.ai is an AI-powered tool that offers Enterprise GPT (Generative Pre-trained Transformer) for autonomous customer experience (CX) and...
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What is Yellow?
Yellow.ai is an enterprise-grade Agentic AI platform that transforms customer experience (CX) and employee experience (EX) by autonomously driving human-like conversations at scale. The platform uses 15+ cutting-edge LLMs to build AI agents that think, act, and resolve complex tasks autonomously across chat, voice, email, SMS, and 35+ digital channels. It supports over 135 languages and is trusted by 1,300+ global brands including Sony, Domino's, Hyundai, and Waste Connections.
Key features include a no-code/low-code Agentic Omnichannel Builder with drag-and-drop components, VoiceX for natural voice AI interactions, intelligent email agents, AI Copilot for testing/debugging, automated testing, unified conversational knowledge base with Agentic RAG, and dynamic analytics that actively improve AI agent performance. The platform offers 150+ plug-and-play integrations with enterprise systems like Salesforce, Zendesk, Genesys, and Nice, enabling rapid deployment without vendor lock-in through its multi-LLM architecture.
Yellow.ai is designed for enterprise businesses across industries including travel & hospitality, BPO, logistics, utilities, healthcare, fintech, e-commerce, telecommunications, and education. It serves organizations wanting to automate 70-90% of customer interactions, reduce service costs by hundreds of thousands annually, enable 24/7 self-service, and free human agents to focus on complex issues requiring empathy and judgment.
Yellow pricing
Pricing model: Free
Yellow.ai offers two main plans: Free and Enterprise. The Free plan includes 1 AI agent, 500 chat sessions/month included (then $0.99 per resolution), limited channels, limited voice/email/SMS support, limited integrations, 2 agents limit, 1,000 records, 1 active campaign with 10 templates, basic role-based access controls, and limited out-of-box integrations. The Enterprise plan includes unlimited AI agents, unlimited chat sessions, all 35+ channels, unlimited omnichannel builder access, unlimited VoiceX voice AI, unlimited intelligent email agents, unlimited code/pro-code access, unlimited custom events, unlimited custom integrations (APIs), 150+ out-of-box integrations, unlimited AI Copilot, unlimited agents, unlimited User360, unlimited campaign management, unlimited Agentic Discovery, unlimited custom dashboards/Data Explorer, unlimited LLM analytics with sentiment & topic tracking, unlimited proactive campaigns & notifications, and SOC2/GDPR/ISO compliance. Enterprise pricing is success-based and custom, requiring contact with sales.
Yellow pros
- Supports 15+ LLMs for flexibility and no vendor lock-in
- 150+ pre-built enterprise integrations including Salesforce and Zendesk
- No-code/low-code drag-and-drop AI agent builder
- Omnichannel support across 35+ channels (chat, voice, email, SMS, social)
- Supports 135+ languages for global enterprises
- VoiceX enables natural voice AI conversations
- Achieves 70-90% automation rates for customer interactions
- AI Copilot for testing, debugging, and optimizing agents in minutes
- Automated testing ships reliable AI agents faster
- Dynamic analytics that actively improve agent performance
- SOC 2 Type II, HIPAA, ISO 27001, ISO 27701, PCI-DSS compliant
- Flexible deployment: public cloud, private cloud, on-premises
- Conversational knowledge base with Agentic RAG
- Seamless human escalation when AI cannot resolve
- Trusted by 1,300+ global brands including Sony and Domino's
Yellow cons
- Steep learning curve for new users requiring technical knowledge
- Enterprise pricing not transparent, requires contacting sales
- Complex implementation process for custom integrations
- Customer support can be slow with scripted responses
- Only Node.js supported for custom scripting, no multi-language
- UI bugs occasionally break journey flows
- Limited import features for migrating from existing chatbots
- Analytics module needs improvement according to users
Frequently asked questions about Yellow
What is Yellow.ai and what does it do?
Yellow.ai is an enterprise-grade Agentic AI platform that transforms CX and EX by autonomously driving human-like conversations at scale. It builds AI agents using 15+ LLMs that can think, respond, and act autonomously to resolve complex customer and employee queries across chat, voice, email, and 35+ channels in 135+ languages.
How many channels does Yellow.ai support?
Yellow.ai supports 35+ digital channels including chat, voice, email, SMS, WhatsApp, Facebook Messenger, Microsoft Teams, web widgets, mobile apps, and social media platforms. All interactions maintain full conversational context across channels.
Does Yellow.ai require coding knowledge?
No, Yellow.ai features a no-code/low-code Agentic Omnichannel Builder with drag-and-drop components that allows teams to build, test, and deploy AI agents using simple natural language prompts. Code/pro-code access is available in Enterprise for custom scripting in Node.js.
What integrations does Yellow.ai offer?
Yellow.ai offers 150+ pre-built plug-and-play enterprise integrations including Salesforce, Zendesk, Genesys, Nice, Microsoft Teams, WhatsApp Business, Shopify, Freshdesk, WordPress, and many more. Custom API integrations are also supported with unlimited custom integrations in Enterprise.
Is Yellow.ai compliant with security standards?
Yes, Yellow.ai is enterprise-secure with SOC 2 Type II, HIPAA, ISO 27001, ISO 27701, and PCI-DSS V 4.0.1 compliance. Robust guardrails and Responsible AI principles protect sensitive data while ensuring industry-leading compliance standards.
What languages does Yellow.ai support?
Yellow.ai supports 135+ languages across 85+ countries, enabling global enterprises to deliver personalized conversations in their customers' native languages with maintained context and accuracy.
How quickly can I deploy AI agents on Yellow.ai?
With 150+ pre-built integrations and the no-code builder, enterprises can go live faster. Some customers like VIPdesk launched a fully functioning AI-powered chat in just six weeks that automates 70%+ of customer interactions. Simple bots can be deployed even faster.
What is the automation rate achievable with Yellow.ai?
Yellow.ai customers achieve 70-90% automation rates. Waste Connections automated routine queries saving millions of dollars, VIPdesk automates 70%+ of interactions, and industry benchmarks show up to 90% automation with 0.8 minute average resolution time.
Does Yellow.ai support voice AI?
Yes, Yellow.ai includes VoiceX for natural voice AI interactions. Customers like Waste Connections have successfully deployed after-hours voice AI agents that automate routine queries with high customer satisfaction, saving millions annually.
How does Yellow.ai's analytics work?
Yellow.ai's analytics actively improve AI agent performance rather than just providing passive dashboards. It offers dynamic insights by analyzing conversations, intelligently generating knowledge base articles, optimizing responses in real-time, and includes LLM analytics with sentiment & topic tracking for continuous improvement.