Aivo
Aivo Conversational AI is designed to enhance automation in customer experiences through a variety of omnichannel tools and live agent solu...
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What is Aivo?
Aivo is a conversational AI platform that transforms customer service through virtual assistants and AI-powered chatbots. It understands natural conversations, connects to your technology stack, and delivers clients exactly what they're looking for. The platform specializes in enterprise conversational AI for regulated industries including banking, insurance, telecom, and retail.
Key features include a conversational AI engine that performs semantic analysis to detect customer intent, multi-language support, understanding of informal language and regionalisms, short-term memory for fluent conversations, emoji interpretation, and voice message transcription. Aivo Suite combines conversational AI, live support, and knowledge automation in a single platform. It offers WhatsApp Banking, AI voice agents for phone channels, digital campaign orchestration, AI copilots for live agent assistance, low-code workflow and integration builder, self-service support, enterprise-grade scheduling with analytics, and certified integrations with CRMs like Salesforce and Zendesk.
Aivo is designed for enterprises in regulated industries that need to automate customer service at scale. Leading banks, insurers, and telecom companies use it to resolve customer inquiries digitally. The platform has powered over 1 billion AI-powered interactions and is trusted by companies that need SOC 2 Type II certification, ISO 27001 compliance, GDPR & LGPD adherence, and complete audit trails. It is a Meta Business Partner for creating conversational journeys across WhatsApp, Facebook, and Instagram.
Aivo pricing
Pricing model: Free
Aivo offers sales-led pricing with two main plans: Starter at $99/per month and Advanced at $399/per month. A free trial is available. Starter plan includes all messaging channels, self-service Knowledge Management, Conversational AI engine, specialized CX Analytics and Training capabilities, unlimited Live Chat Users, 99.9% SLA, and Zendesk Chat and Support integrations. Advanced plan includes all Starter features plus conditionals according to business needs or channels, outbound SMS and WhatsApp Template Message, satisfaction measurement, and Zapier integration. Custom pricing is also available. Aivo does not offer a permanently free tier.
Aivo pros
- 98% of customer inquiries resolved through WhatsApp without agent escalation
- 46% reduction in call center volumes through self-service at scale
- 70% of customers prefer WhatsApp to other digital channels with highest satisfaction rates
- Multi-language conversational AI engine with semantic intent detection
- Understands informal language, regionalisms, and interprets emojis
- Transcribes voice messages automatically
- Short-term memory maintains fluent conversations
- Meta Business Partner for WhatsApp, Facebook, and Instagram integration
- SOC 2 Type II certified and ISO 27001 compliant
- GDPR and LGPD adherence for regulated industries
- Pre-built connectors to major banking cores and CRMs
- 99.9% uptime SLA with multi-region deployment
- Low-code workflow and integration builder without developer army
- Seamless bot-to-live-agent handoff with context intact
- AI voice agents for phone channels in regulated industries
- Outbound SMS and WhatsApp Template Message campaigns
- Native Salesforce integration for scheduling
- Complete audit trails for every interaction
- Role-based access controls for enterprise security
- Zapier integration for extensibility
Aivo cons
- No free plan available, only free trial
- Starting price $99/month may be expensive for small businesses
- Sales-led pricing model requires contacting sales for detailed quotes
- Primarily focused on regulated industries, may be overkill for simple use cases
- Advanced features like conditionals only in Advanced plan at $399/month
- Custom pricing available but not transparent on website
- Implementation requires mapping workflows across systems and teams
- Best suited for enterprises, not small businesses or startups
Frequently asked questions about Aivo
What is Aivo?
Aivo is a conversational AI platform that transforms customer service with virtual assistants and AI-powered chatbots. It understands natural conversations, connects to your tech stack, and delivers clients exactly what they're looking for. Aivo Suite combines conversational AI, live support, and knowledge automation in a single platform built to scale engagement across digital channels.
What industries does Aivo serve?
Aivo is the best enterprise Conversational AI stack for every type of industry, with specialized focus on regulated industries including banking, insurance, telecom, and retail. It is trusted by leading banks, insurers, and telecoms with enterprise-grade trust and compliance including SOC 2 Type II certification and ISO 27001 compliance.
How does Aivo's conversational AI engine work?
Aivo's Conversational AI engine is multi-language, normalizes and automatically corrects text entered by customers, understands informal language and regionalisms, performs semantic analysis to detect intention behind queries, has short-term memory to maintain fluent conversations, evaluates possible answers and selects the best one, interprets emojis, and transcribes voice messages.
What channels does Aivo support?
Aivo supports all messaging channels including WhatsApp, Facebook, Instagram, SMS, and voice channels. As a Meta Business Partner, Aivo has an outstanding team of professionals to help create conversational journeys across WhatsApp, Facebook and Instagram. The platform also offers AI voice agents for phone channels with conversational artificial intelligence.
What integrations does Aivo offer?
Aivo offers certified integrations with leading CRMs and contact centers including Salesforce, Zendesk, Microsoft, Genesys, and Five9. It has pre-built connectors to major banking cores, payment processors, and fraud engines. The platform features API-first architecture for extensibility and Zapier integration. Developers can build Email Form and Data Form integrations to connect AgentBot to web services and data sources.
Is Aivo compliant with data protection regulations?
Yes, Aivo is SOC 2 Type II certified, ISO 27001 compliant, and adheres to GDPR and LGPD regulations. The platform provides complete audit trails for every interaction and role-based access controls, making it suitable for regulated finance and other compliance-heavy industries.
Does Aivo offer a free plan?
No, Aivo does not offer a permanently free plan. However, Aivo provides a free trial to users so they can test the platform before purchasing. Pricing starts at $99/per month for the Starter plan.
How quickly can Aivo be implemented?
The implementation experience is excellent with quick and simple setup. Customers report that the way they learned to use the tool was quick and simple. The platform is designed so you don't need a developer army to deploy Aivo, allowing businesses to solve customer needs quickly without lengthy custom builds.
What results can businesses expect from Aivo?
Businesses using Aivo report 98% of all customer inquiries resolved through WhatsApp without escalating to an agent, 70% of customers preferring WhatsApp to other digital channels with highest satisfaction rates, and 46% reduction in call center volumes. Aivo has powered over 1 billion AI-powered interactions for enterprise customers.
How does Aivo handle bot-to-human handoff?
Aivo routes conversations from bot to live agents with context intact. Live offers queue management, agent tools, conversation history, and omnichannel support for smooth handoffs. When customers are transferred to Live specialists, the specialist sees the full conversation history, campaign context, and customer data without asking the customer to repeat anything.