Brainfish
Brainfish is an AI-powered help center and content platform designed to enhance customer experience. Its primary function is to provide instant answers to custo...
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What is Brainfish?
Brainfish is an ambient AI platform that creates a continuously updated knowledge layer for AI agents by ingesting scattered sources like videos, recordings, Slack threads, and docs. It personalizes knowledge by account, role, plan, or use case, delivering it through AI agents across channels such as Slack, help centers, CRMs, and in-app experiences. Unlike static tools, Brainfish builds living product knowledge that evolves with updates, catching changes to prevent outdated answers and enabling proactive, contextual support.
Key features include auto-generating articles from any source, internal copilots that unlock tribal knowledge from Slack and calls, and sophisticated AI agents that execute complex workflows like API actions for refunds or permissions. It offers proactive nudges, customer analytics, and seamless integrations with tools like Zendesk. Brainfish emphasizes enterprise security with SOC2 Type II, ISO27001, and GDPR compliance, using cookieless tracking and data obfuscation.
Designed for B2B SaaS, e-commerce, and forward-thinking product/support teams at SMBs to enterprises, Brainfish helps reduce support hours, boost self-service resolution, and improve NPS by empowering users and agents with instant, accurate guidance. It's ideal for companies struggling with knowledge sprawl, aiming to transform self-service into a growth engine without heavy onboarding.
Brainfish pricing
Pricing model: Paid
Platform starts at $1,500 USD/month including 5 seats, 5000 queries/month, dedicated account manager, all solutions like AI agents, auto-updating docs, internal copilot, nudges, analytics. Add-ons: AI Actions (buckets of 5), Integrations, Localization (100+ languages), extra seats/queries - request pricing. Startup plan discounted for < $1M funding, <5 employees; Enterprise custom with MSA/SSO.
Brainfish pros
- Ingests videos, recordings, Slack threads, docs automatically
- Contextual personalization by account, role, plan, use case
- Distributes knowledge across Slack, CRMs, help centers, in-app
- Auto-generates articles from calls, videos, third-party sources
- Flags outdated knowledge on product changes
- Unlocks Slack threads into searchable official knowledge
- In-tab drafting of contextual responses for agents
- Executes API actions like refunds, permissions changes
- Proactive nudges based on user behavior
- Cookieless tracking with PII obfuscation
- SOC2 Type II and ISO27001 certified
- Supports 100+ languages with localization add-on
- Native Zendesk integration and custom API actions
- Customer analytics for performance insights
- Startup plan with discounts for early companies
- Predictable pricing starting at $1500/month
- Dedicated account manager included
Brainfish cons
- Platform starts at $1500 USD per month
- Query limit of 5000 per month on base plan
- Only 5 platform seats in starter package
- AI Actions, integrations as paid add-ons
- Localization requires separate pricing
- Additional seats and queries cost extra
- No free tier beyond trial get-started
- Custom enterprise plans need outreach
- Requires product to have online UX for crawling
Frequently asked questions about Brainfish
What is Brainfish in simple terms?
Brainfish is an AI self-service agent that delivers in-product assistance proactively and reactively throughout the customer journey, outperforming in-house builds and shallow AI tools. Its sophisticated intelligence learns continuously from product interactions, evolves with your product, and empowers users with ambient agents using pattern recognition and computer vision.
What is an Ambient Agent?
An Ambient AI agent perceives its environment, acts autonomously to achieve goals, and improves via machine learning. Brainfish Agents observe software UX, help users navigate tasks through ambience (self-generating knowledge), knowledge sources, nudges, actions (API/callbacks), and performance reporting.
How does Brainfish work?
Brainfish combines AI models, computer vision, and pattern recognition to crawl your product's UX, generating a living product map. From this, agents draw insights, create documentation, and provide recommendations, ingesting any knowledge source to stay updated.
What is a user session?
A session is a user asking at least one question through an agent (in-product/web/admin), allowing multiple follow-ups in the same thread, counted as one session for query limits.
How does this work from a data privacy perspective?
Brainfish is SOC2 Type II and ISO27001:2022 certified. It uses cookieless tracking, obfuscates input fields and sensitive data before snapshots, discards PII and irrelevant info after generating documents, ensuring secure knowledge creation.
Can I connect this to XYZ system?
Yes, Brainfish natively integrates with Zendesk and connects to any system via AI Actions using APIs, tool calls, MCP servers, or frontend callbacks, designed for easy configuration without complex workflows.
Does this work with my existing content?
Yes, Brainfish draws from websites, videos, drives, docs, third-party knowledgebases, API specs, importing or syncing data for use in AI answers across channels.
Do you have a startup plan?
Yes, discounted incentives for startups up to $1M USD funding, under 2 years old, fewer than 5 employees, not current customers. Email team to apply, designed for lean teams scaling as you grow.
What integrations does Brainfish support?
Connects to 3rd party knowledge sources, distribution channels, analytics, data warehouses as add-ons. Native support for Zendesk, Slack, CRMs, and custom via APIs for broad tech stack compatibility.
How does Brainfish handle product updates?
Brainfish catches every product change by flagging outdated knowledge for review instantly upon shipping updates. It auto-feeds calls, sessions, and system changes into the knowledge layer to keep everything live and accurate.