NexxtSupport
NexxtSupport is a no-code chatbot platform designed for E-commerce and SaaS businesses. It utilizes ChatGPT technology and custom data inpu...
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What is NexxtSupport?
NexxtSupport is an AI-first all-in-one customer support platform that creates tailor-made ChatGPT AI chatbots for digital spaces. The platform allows businesses to train custom chatbots using their own data—such as PDFs, Word files, and web links—enabling the chatbots to handle up to 80% of customer queries automatically. Users can customize the chatbot's appearance with their branding, including logos and color palettes, and embed the widget on their website in minutes.
Key features include 24/7 customer support automation, employee helpdesk capabilities for streamlined information retrieval, lead generation with advanced recommendation systems, and shopping assistant features for upselling and cross-selling. The platform supports over 50 languages, offers advanced analytics for insights into customer interactions, and integrates with CRM, e-commerce, and marketing automation platforms. Users can gather leads through custom forms and make data-driven decisions based on conversation metrics and user satisfaction scores.
NexxtSupport is designed for e-commerce businesses, customer support teams, human resources departments, marketing agencies, and educational institutions. It serves businesses of all sizes seeking to automate customer support, generate leads, and improve engagement. The platform works for multiple use cases including customer support automation, employee training and HR material access, and multilingual customer base support. No coding skills are required, and deployment takes minutes.
The platform offers a freemium model with no credit card required, allowing users to start immediately and upgrade when scaling. Chatbots are trained instantly on uploaded data and can be integrated across websites, Messenger, WhatsApp, and other platforms. Advanced analytics provide insights into where customers are, who they are, conversation counts, and satisfaction levels for informed business decisions.
NexxtSupport pricing
Pricing model: Freemium
NexxtSupport offers a freemium pricing model with four plan tiers: Hobby ($0/month), Scaler ($19/month), Business ($99/month), and Enterprise (custom pricing). The Hobby plan includes 1 chatbot, 25 messages/month, 450,000 training characters, full appearance customization, leads collection via custom form, unlimited file and link training, chatbot conversation history, and email support; chatbots are deleted after 14 days of inactivity. The Scaler plan includes 2 chatbots, 2,000 messages/month, 15,000,000 training characters per chatbot, full appearance customization, leads collection, unlimited training, and advanced analytics with conversation insights. The Business plan includes 5 chatbots, 10,000 messages/month, 15,000,000 training characters per chatbot, quota transfer between chatbots, full customization, leads collection, unlimited training, advanced analytics, option to remove NexxtSupport branding, and priority support. Enterprise includes SSO/SAML Login, fast onboarding, custom AI models, priority support, custom features, custom integrations (Salesforce, Hubspot), and no branding. Additional add-on: Remove 'Powered by NexxtSupport' branding is $35 one-time per chatbot. No credit card required to start.
NexxtSupport pros
- Handles up to 80% of customer queries automatically
- Provides 24/7 customer support without human intervention
- Trains chatbots with your own data (PDFs, Word files, web links)
- Full appearance customization with brand logos and colors
- Supports over 50 languages for global customer reach
- Advanced analytics with conversation insights and satisfaction metrics
- Integrates with CRM, e-commerce, and marketing automation platforms
- Lead generation with advanced recommendation systems
- Shopping assistant features for upselling and cross-selling
- No coding skills required for deployment
- Embeds on website in minutes as custom widget
- Unlimited file and link training on all plans
- Transfer characters quota between chatbots on Business plan
- Priority support available on Business and Enterprise plans
- SSO/SAML Login available for enterprise security
- Fast onboarding for Enterprise customers
- Custom AI models available for Enterprise tier
- Custom integrations like Salesforce and Hubspot for Enterprise
- Remove 'Powered by NexxtSupport' branding option
- Works on website, Messenger, WhatsApp, and other platforms
NexxtSupport cons
- Hobby plan chatbots deleted after 14 days of inactivity
- Hobby plan limited to only 25 messages per month
- Hobby plan includes only 1 chatbot
- Only 450,000 training characters on Hobby plan
- No advanced analytics on Hobby plan
- Scaler plan limited to 2 chatbots maximum
- Business plan limited to 5 chatbots maximum
- Enterprise pricing is custom (not publicly listed)
- Remove branding is $35 one-time fee per chatbot as add-on
- Email support only on Hobby plan (no priority support)
- 2000 messages/month limit on Scaler plan may be low for growing businesses
- 15,000,000 training characters per chatbot may limit complex data sets
- No human fallback option mentioned for unresolved queries
- Custom features require Enterprise tier (not available on lower plans)
- Facebook Messenger and WhatsApp integration not explicitly detailed
Frequently asked questions about NexxtSupport
What is NexxtSupport?
NexxtSupport is an AI-first all-in-one customer support platform that offers tailor-made ChatGPT AI chatbots for digital spaces. It enables businesses to create custom chatbots trained with their own data to handle up to 80% of customer queries, providing 24/7 support and automating the support process.
How do I train my chatbot with my data?
You can upload your documents such as PDFs, Word files, and Web links, or integrate your website's content. NexxtSupport's AI will quickly learn from your uploaded data, efficiently training your AI assistant for immediate use. You also have unlimited file and link training on all plans.
Can I customize my chatbot's appearance?
Yes, NexxtSupport offers full appearance customization. You can personalize your chatbot's style with your branding by adding logos, selecting a color palette, and tailoring the dialogue's tone to match your brand's character. This feature is available on all plan tiers.
What languages does NexxtSupport support?
NexxtSupport supports over 50 languages, ensuring that your chatbot can communicate with customers from all over the world. This multilingual capability makes it suitable for businesses with global customer bases.
How does lead generation work?
You can configure how you want to collect leads through custom forms, and let your chatbot do the rest. NexxtSupport uses advanced recommendation systems to gather leads automatically. Leads can be exported to your CRM systems for further processing.
What analytics and insights are available?
NexxtSupport provides advanced analytics with conversation insights. You get data on where and who your customers are, including the number of conversations, user satisfaction scores, and other metrics to help you take data-driven decisions. This feature is available on Scaler and Business plans.
Can I integrate NexxtSupport with my existing tools?
Yes, NexxtSupport connects with your favorite tools and services, including CRM, e-commerce, and marketing automation platforms. Enterprise customers can also get custom integrations like Salesforce and Hubspot.
What happens if my chatbot is inactive?
On the Hobby plan, chatbots are deleted after 14 days of inactivity. This means if your chatbot doesn't receive any messages for 14 days, it will be automatically removed from the system.
How do I embed the chatbot on my website?
After customizing your AI representative's behaviour and appearance and enriching your chatbot with data, you can effortlessly integrate a custom widget into your website. The integration process is no-code and takes minutes to complete.
What support options are available?
Email support is available on the Hobby plan. Priority support is included on the Business plan and Enterprise tier. Enterprise customers also receive fast onboarding assistance to get started quickly.