ChatBot Live
ChatBot Live: AI chatbot for instant customer support across all channels. Now part of Text.
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What is ChatBot Live?
ChatBot Live (now part of Text) is an AI-powered customer service automation platform. Creates intelligent chatbots for websites and messaging channels using AI-generated responses for 24/7 support. Scans your website, help center, or files to build knowledge base. Multichannel support across web, email, Messenger, SMS. Spot buying signals and show targeted offers to boost sales.
ChatBot Live pricing
Pricing model: Freemium
ChatBot by Text starts at $19/user per month with three plans: Essential ($49.50/month) includes 10 AI resolutions/month, 5 reply suggestions per user/month, 3 chatbots, 5 default users, 60 days history, and 1,000 story visits/month; Growth ($49.50/month) includes 200 AI resolutions/month, 50 reply suggestions per user/month, 10 chatbots, 10 users, 15GB + 100MB per user storage, 10,000 story visits/month, and 200,000 free API calls; Enterprise ($49.50/month) includes 2,000 AI resolutions/month, 100 reply suggestions per user/month, 30 chatbots, 50 users, 30GB + 500MB per user storage, 100,000 story visits/month, and 1,000,000 free API calls. All plans include a 14-day free trial with no credit card required. Additional API calls beyond free tier start at $0.17 per 1,000 requests.
ChatBot Live pros
- No coding skills required for setup
- 14-day free trial with no credit card needed
- Instant AI bot setup by pasting website URL
- Multichannel support: website, Messenger, SMS, email
- AI learns from your website and knowledge sources
- Seamless handover to human agents when needed
- Proactively spots buying signals to boost sales
- One-click integrations with Shopify and WordPress
- Built-in Chat Widget included
- 24/7/365 customer support automation
- Handles 800K+ monthly visitors at scale
- Multi-language personalization support
- Average $11,000/month extra revenue generated
- Simple, straightforward UI that's easy to navigate
- Quick onboarding process with easy setup in minutes
ChatBot Live cons
- Pricing starts at $19/user per month
- AI resolution limits on lower plans (10/month on Essential)
- Requires website URL or source file for training
- Code snippet needed to add widget unless using Shopify/WordPress
- Essential plan limited to 10 AI resolutions per month
- Advanced customization may require developer documentation
- API calls beyond free tier cost $0.17 per 1,000 requests
- Storage limits vary by plan (2GB to 30GB)
Frequently asked questions about ChatBot Live
What is ChatBot by Text?
ChatBot by Text is an AI agent trained on your business data that answers customer questions, recommends products, and resolves common issues automatically. It's built into Text, so it works alongside your live chat and help desk without needing a separate tool.
Can a chatbot actually help sell?
Yes, ChatBot by Text spots buying signals mid-conversation like hesitation at checkout, bulk inquiries, and product comparisons. It recommends relevant products, offers discount codes at the right time, and recovers sales that would otherwise be lost. Every support conversation becomes a sales opportunity.
Do I need technical skills to set this up?
No technical skills are required. Paste your website URL and ChatBot automatically builds a knowledge base. To add the chat widget, copy and paste a code snippet. If you're on Shopify or WordPress, there's a direct integration. No coding or developer time needed.
How much does it cost?
ChatBot by Text starts at $19/user per month, with a 14-day free trial and no credit card required. The Essential plan is $49.50/month with 10 AI resolutions/month, Growth is $49.50/month with 200 resolutions/month, and Enterprise is $49.50/month with 2,000 resolutions/month. Full plan details and AI resolution limits are available on the pricing page.
How does ChatBot by Text work?
You connect your content: website URL, help center, product docs, or uploaded files. ChatBot by Text scans everything, builds a knowledge base, and starts answering customer questions based on what it learns. It keeps context throughout each conversation and hands off to your team when something needs a human. Setup takes minutes.
What channels does it support?
ChatBot supports website chat, email, Messenger, SMS, and more. Every conversation lands in one inbox inside Text, so your team and your AI agent share the same customer history and context, no matter where the message came from.
Can I try it for free?
Yes, there's a 14-day free trial on every plan with no credit card required. You can connect your website, customize your AI agent, and go live the same day.
What are AI-powered customer service bots?
AI-powered customer service bots are automated systems that use artificial intelligence to manage customer interactions. They provide quick and accurate responses, handle multiple requests simultaneously, and work around the clock. These bots continuously learn and adapt, making them highly effective tools for generative AI customer support.
How can chatbots help in engaging potential customers?
Chatbots proactively engage potential customers using personalized greetings tailored to their website behavior. By initiating conversations at the right moment, such as when a visitor shows interest in a product, chatbots turn casual browsing into meaningful interactions. This captures visitor attention, converts interactions into sales opportunities, boosts engagement, and increases conversion rates.
How do I configure ChatBot to fulfill legal obligations?
To ensure compliance with data protection requirements, you can add options for obtaining user consent, allow users to review your Policies or important documents. You can fulfill data protection and electronic communications requirements by informing users about data processing so they can consciously agree. A detailed tutorial guides you step-by-step through setting up consent mechanisms, including links to Privacy Policy documents, and fulfilling information obligations according to regulations.