Craftman
Craftman is an AI chatbot builder called Custom ChatGPT. Its main purpose is to provide a chatbot solution for sales and support on website...
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What is Craftman?
Craftman is an AI-powered support inbox designed specifically for founders and startups as a lightweight alternative to Intercom. It unifies chat and email conversations into a single feed while using AI to draft replies based on your knowledge base, docs, FAQs, and previous conversations. The tool allows you to review, edit, and send AI-drafted responses in seconds, dramatically reducing the time spent on repetitive customer support tasks.
Key features include a unified inbox for chat and email, smart AI drafts that write responses in real-time, real-time analytics for tracking response times and satisfaction rates, feedback boards for collecting user input, and an optional AI chatbot for 24/7 automatic responses. Setup takes just 3 clicks: connect your chat widget and forward support emails, let AI draft replies automatically, then review and send. The platform supports custom AI training, API access for integrations, and sends all replies from your own domain so customers never see Craftman branding.
Craftman is built for solo founders, indie hackers, and growing startups who want effective customer support without the bloat and high cost of enterprise tools. It's ideal for SaaS companies, one-person startups, and small teams who need to clear their inbox quickly, improve response times by up to 10x, and save 80% of their daily support time. With 300+ founders already using it and a 95% satisfaction rate, Craftman positions itself as the tool for founders who want 80% of Intercom's features at 20% of the price.
Craftman pricing
Pricing model: Freemium
Craftman offers a free tier ($0 forever) with 1 chat widget, email + chat unified inbox, and 20 AI replies per month. The Pioneer plan is $29/month for solo founders, including 1 chat widget, email + chat unified, 1,000 AI replies/month, and AI draft suggestions. The Builder plan is $49/month and adds Feedback Boards to all Pioneer features. The Pro plan at $79/month (most popular) includes 10 widgets, 10,000 AI replies/month, advanced AI drafts, Feedback Boards, and priority support. The Legend plan is $149/month with unlimited widgets, 20,000 AI replies/month, custom AI training, Feedback Boards, API access, and dedicated support. All paid plans offer a 7-day free trial with no credit card required. Annual billing saves 2 months (equivalent to $540/year savings vs Intercom).
Craftman pros
- Lightweight Intercom alternative built specifically for startups
- Unified inbox combines chat and email in one feed
- AI drafts replies instantly based on knowledge base
- Clear inbox in just 5 minutes daily
- 10x faster average response times
- 80% less time spent on support daily
- Human-approved AI drafts prevent hallucinations
- Flat pricing with no hidden fees or bloat
- Saves $45-540 annually compared to Intercom
- Setup takes only 5 minutes with 3-click process
- Replies sent from your domain, no Craftman branding
- Real-time analytics for response times and satisfaction
- Feedback Boards included for feature requests
- GDPR compliant with encrypted data at rest and in transit
- 7-day free trial on any plan, no credit card required
- AI learns from your edits over time for better drafts
- 95% customer satisfaction rate among users
- Works for solo founders and growing teams alike
Craftman cons
- Limited to 20 AI replies per month on free tier
- Pioneer plan only includes 1,000 AI replies monthly
- No auto-reply feature, requires manual review before sending
- Fewer advanced features than enterprise tools like Intercom
- No product tours or series features available
- Limited enterprise reporting capabilities
- Builder plan needed for Feedback Boards feature
- API access only on Legend plan at $149/month
- Custom AI training restricted to highest tier
Frequently asked questions about Craftman
How does Craftman's AI draft replies?
When a customer sends a message, Craftman's AI reads your knowledge base including docs, FAQs, and previous conversations, then drafts a response automatically. You see the draft in your inbox, can edit it if needed, and click Send. The AI learns from your edits over time to improve accuracy.
Can I use my own domain for replies?
Yes! Simply forward your [email protected] to your Craftman inbox. All replies are sent from your domain, so customers never see Craftman branding.
How is Craftman different from Intercom?
Intercom is built for enterprises with complex needs. Craftman is built for founders who want 80% of the features at 20% of the price. Craftman focuses on inbox + AI drafts only, without product tours, series, or enterprise reporting that you don't need.
Is my data secure with Craftman?
Absolutely. All data is encrypted at rest and in transit. Craftman is GDPR compliant and never trains their AI on your customer data without explicit consent.
Is there a free trial?
Yes! Start with a 7-day free trial on any plan. No credit card is required, and you can cancel anytime.
What if the AI drafts something wrong?
That's why Craftman uses drafts, not auto-replies. You always review before sending. If the AI suggests something wrong, just edit it. The AI will learn from your correction for future responses.
Can I create an AI chatbot too?
Yes, you can! Configure it to automatically respond to common questions using your knowledge base, so customers get instant answers 24/7 without requiring manual review.
What content can I use to train the AI?
Yes, you can! Upload PDFs, add website URLs, or paste text directly. The AI will learn from your content and use it to draft accurate responses based on your business information.
How many founders are using Craftman?
Craftman has 300+ happy founders using the platform, with a 95% customer satisfaction rate. Users include solo founders, indie hackers, co-founders, and small startup teams.
How much time does Craftman save on support?
Users report saving 80% of their daily support time. One founder said they used to spend 2 hours a day on support but now it's just 10 minutes. Craftman delivers 10x faster replies on average.