Document360
Document360 is a knowledge base software designed to provide a platform for creating a self-service knowledge base intended for customers. ...
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What is Document360?
Document360 is an AI-powered knowledge base platform designed for growing companies to create, maintain, collaborate, and publish self-service documentation for their products or services. It serves as a centralized cloud-based solution for building world-class documentation across support teams, technical writers, product managers, and developers. The platform enables businesses to create knowledge bases, publish API documentation, write SOPs, create user manuals, and deploy AI chatbots all from one place.
Key features include AI Search with conversational search grounded in articles that cites every source, AI Chatbot that turns scattered docs into instant answers, AI Writing Agent that generates documentation from videos and files inside the editor, and MCP Server for connecting the knowledge base to ChatGPT, Claude, and Copilot. The platform offers 100+ features for authoring, search, security, and self-service including Advanced Search, Interactive Decision Tree, Smart Notifications, Workflow Builder, Pro Analytics, Support Ticket Deflector, Duplicate Content Detection, version control, localization, centralized cloud-based storage, guided problem solving, analytics, discussion boards, and product cataloguing.
Document360 is for support teams answering customers at any hour, technical writers creating product help docs and user guides, product managers managing documentation, and developers needing API documentation. It's trusted by thousands of businesses across 150+ countries including companies like Panaya (with 10,000+ page views), SafeBreach (30% traffic increase), Ajman University (30% reduced support calls), and Fastmag (15% reduced support tickets). The platform integrates with Slack, Intercom, Zendesk, Salesforce, GitHub, and 60+ out-of-the-box connectors.
Document360 pricing
Pricing model: Paid
Document360 offers three paid plans: Professional, Business, and Enterprise. There is no free tier - only a 14-day free trial to explore all features. Professional plan includes editors, revision history, category management, projects, reusable content blocks, glossary management, global find and replace, tag management, template management, bulk article management, media dependency viewer, review reminders, PDF export, article import, SSL, SOC 2 compliance, and basic analytics. Business plan adds approval and publishing workflow, backup & restore, contextual help mapping, AI Chatbot add-on, Eddy analytics, page not found analytics, link analytics, Zendesk, Freshdesk, Freshservice, Intercom, Slack, Microsoft Teams, Drift, Zapier, Make, and GitHub integrations. Enterprise plan includes all Business features plus custom email domain, search within attachments, IP restriction, Crowdin (add-on), Phrase Connect (add-on), and Salesforce (add-on). Payment options include Credit Cards, Debit cards, and Bank Transfer. Pricing is flexible and tailored to specific needs based on features and AI capabilities required.
Document360 pros
- AI Search with conversational search grounded in articles citing every source
- AI Chatbot delivers accurate answers from knowledge base, websites, files, FAQs, and support tickets
- AI Writing Agent generates documentation from videos and files inside the editor
- MCP Server connects knowledge base to ChatGPT, Claude, and Copilot
- Markdown and Advanced WYSIWYG editors improve editing speed by up to 30%
- Article revision history tracks changes and enables reverting to previous versions
- Reusable content blocks save time inserting frequently used text across multiple articles
- Glossary management improves clarity by up to 40%
- Global find and replace saves time on edits ensuring consistency
- Advanced search filters reduce search time by up to 30%
- SOC 2 compliance ensures data handling meets security standards
- Integration with 60+ tools including Zendesk, Freshdesk, Slack, GitHub, Salesforce
- Export to PDF provides easy offline access with 20% faster turnaround
- Import articles from other sources boosts setup efficiency by up to 30%
- Eddy Analytics tracks user interactions showing what they search and spend time on
- Contextual Help Mapping controls where Embedded Help Centre shows up
- Search within attachments enabled for quicker information retrieval
- Custom email domain improves open rates by up to 20% and reduces spam filters
- Content migration service ensures quick accurate setup with no manual data entry
- 14-day free trial allows exploring all features before choosing subscription
Document360 cons
- No free tier - only 14-day free trial then paid plans required
- Approval and publishing workflow not available in Professional plan
- Backup & Restore not available in Professional plan
- Custom email domain only available in Enterprise plan
- Search within attachments only available in Enterprise plan
- IP restriction only available in Enterprise plan
- Crowdin integration is add-on not included in base plans
- Phrase integration is add-on only in Enterprise plan
- Salesforce integration is add-on only in Enterprise plan
- Professional plan lacks many advanced integrations like Zendesk, Slack, GitHub
Frequently asked questions about Document360
What is a project?
You can think of a project as a complete Knowledge Base (public or private). A project can have users, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects. For instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc).
What is a reader account?
A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base.
How does the 14 days free trial work?
Once you sign up for Document360, your 14-day free trial begins. During this time, you can explore all the features included to see how they meet your needs before choosing a subscription. At any point during the trial, you can also schedule a demo with one of our Document360 experts.
What happens when my free trial expires?
Once your free trial expires, you can upgrade to one of our subscription plans (Professional, Business, and Enterprise). For any assistance in choosing the best plan for your business, you can talk to one of our Document360 experts by clicking the 'Book a Demo' option on our website.
How does Document360's pricing work?
Document360's pricing is designed to be flexible and tailored to your specific needs. The cost depends on the features and AI capabilities you require, ensuring you only pay for what truly adds value to your business. If you'd like a personalized recommendation, our team will be happy to walk you through the best options. Connect with the team now - Book a demo.
What are my payment options?
You can pay via Credit Cards, Debit cards, and Bank Transfer.
What happens if my credit card transaction fails?
You will be notified after each failed payment in your registered email address with Document360. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted. For further support or assistance, you can email us at [email protected].
How secure is Document360?
All our plans and the entire company is SOC 2 compliant, ensuring that your data is managed with the highest standards of security and privacy.
How do I cancel my Document360 subscription?
You can cancel your subscription by reaching our support team via [email protected] or reach out to your dedicated customer success manager.
What types of documentation can I create in Document360?
Document360 is your home for every documentation need. You can build knowledge bases, publish API docs, write SOPs, create user manuals, and deploy AI chatbots all from one place. The platform supports technical documentation, product help docs, user guides, and creates intelligent documentation with AI search, AI chatbot, and writing tools.