DTiQ
DTiQ is a leading provider of intelligent video surveillance and loss prevention solutions for businesses in the restaurant, convenience st...
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What is DTiQ?
DTiQ is an AI-powered video surveillance and loss prevention platform designed for quick-service restaurants (QSRs), retail stores, and convenience stores. The platform combines intelligent video analytics with POS data integration to help businesses reduce theft, fraud, and inventory shrinkage while improving operational efficiency and customer experience. DTiQ serves over 45,000 locations worldwide with solutions that include real-time alerts, remote audits, and comprehensive business intelligence dashboards.
The core offering centers around the 360iQ platform, which brings together video monitoring, speed of service analysis, audit results, and exception management under a single login. Key features include VIDEOiQ for intelligent video surveillance, DATAiQ for POS integration and data reporting, SmartAudit™ for remote video audits covering loss prevention and compliance, and DriveThru technology for AI-driven drive-thru optimization. The mobile app enables managers to view HD live or recorded video, receive alerts, and approve audit tasks from phones or tablets.
DTiQ is specifically built for multi-unit restaurants, franchise operators, convenience and retail locations, field and regional leaders, and loss prevention and audit teams. The platform helps businesses detect transactional fraud, monitor employee productivity, ensure food safety and hygiene compliance, manage third-party delivery chargebacks, and make data-driven decisions by consolidating operational, POS, and video data into actionable analytics.
The solution emphasizes expert-driven loss prevention that combines technology with human expertise, including SmartAssurance services with dedicated regional loss prevention managers, customized audits, employee training, and investigative support. DTiQ's cloud-based architecture ensures secure data storage and reliable access to critical video evidence and operational records from any location.
DTiQ pricing
Pricing model: Free
DTiQ offers three main subscription tiers per location with no free tier available. The Intelligent Video plan starts at $75.00/month per location and includes live video, historical video, cloud archive, motion detection, 72 Standard Definition OSS Service (1 Camera), ongoing customer support, and access to the customer success team. The Intelligent Video + data reporting plan starts at $130.00/month per location and includes all Managed Video Services plus POS integration, live sales data, alerts report, transactions report, discount list report, suspicious trends report, suspicious transactions report, delete tracker, loss prevention report, sales report, sales activity report, payment reports, and product reports. The Intelligent Video + data reporting + SmartAudit™ plan starts at $157.50/month per location and includes everything in the previous tier plus SmartAudit™ covering loss prevention, cash handling, employee safety, employee productivity, security, operational excellence, vendor compliance, transactional integrity, food safety, and hygiene. Custom packages are available by contacting sales for weekly SmartAudit™ service, SmartAnalysis, SmartAssurance, retail loss prevention, and inside speed of service add-ons.
DTiQ pros
- AI-powered video analytics for real-time threat detection
- Seamless POS integration connects transactions to video footage
- 360iQ platform consolidates video, audits, and analytics in one login
- Mobile app enables HD video viewing and alerts on phones/tablets
- SmartAudit™ provides remote compliance audits for multiple locations
- Cloud archive ensures video data survives local DVR damage or theft
- Motion detection alerts for unauthorized entry and theft prevention
- Drive-thru AI technology improves speed of service and accuracy
- 24/7/365 dedicated customer support team available
- Scales easily from single location to multi-unit operations
- Exception-based reporting highlights only important events to review
- User role assignment keeps data secure and relevant per team member
- SmartAssurance includes dedicated loss prevention managers
- Reduces inventory shrink and internal theft by 28.5% internal theft rate addressed
- Dispute and refund management simplifies third-party delivery chargebacks
- Automated compliance audits reduce regulatory overhead
- Speed of service analytics optimize staffing during peak hours
DTiQ cons
- No free tier - all plans require paid subscription starting at $75/month
- Pricing per location may add up for large multi-store chains
- Primarily designed for QSR, retail, and c-store industries only
- Requires IP camera infrastructure or purchase of DTiQ cameras
- SmartAudit™ only included in highest-tier plan at $157.50/month
- POS integration only available in $130/month+ data reporting plan
- No self-service setup - requires sales team contact for custom packages
- Limited public information on implementation timeline and costs
Frequently asked questions about DTiQ
What industries is DTiQ designed for?
DTiQ is specifically built for Quick-Service Restaurants (QSRs), retail businesses including third-party logistics, and convenience store operators. The platform serves over 45,000 locations worldwide in these industries with tailored AI-powered technology designed for their specific operational challenges.
How does the 360iQ platform work?
The 360iQ platform brings all video insights and tools under a single login, allowing users to monitor video, analyze speed of service, review audit results, and manage exceptions in one place. It provides access to dashboards, exception-based reporting, transaction details, speed of service analytics, and compliance data from any device, with consistent experience across office desktops and mobile tablets.
Can I use my existing cameras with DTiQ?
Yes, VIDEOiQ offers a cost-effective solution that works with existing IP cameras or DTiQ's camera line. The platform integrates seamlessly with your current camera infrastructure, turning video footage into real-time insights without requiring complete camera replacement.
What is SmartAudit™ and what does it cover?
SmartAudit™ is DTiQ's remote video audit service that uncovers loss, operational gaps, and compliance issues before they escalate. It covers loss prevention, cash handling, employee safety, employee productivity, security, operational excellence, vendor compliance, transactional integrity, food safety, and hygiene. SmartAudit™ reports track store cleanliness and enable immediate follow-up with teams to set training guidelines.
How does POS integration help with loss prevention?
POS integration connects transaction data to video footage, allowing you to see exactly what happened during each sale. This helps detect fraud like voids, no-sales, and refund abuse by linking suspicious transactions to the actual video recording. The DATAiQ plan provides live sales data, suspicious transaction reports, delete tracker, and loss prevention reports.
What mobile capabilities does DTiQ offer?
The 360iQ mobile app allows users to get alerts, view high-definition live or recorded video from all cameras, approve audit tasks, and access critical data from phones or tablets. It's designed for fast-paced businesses and perfect for operators, managers, and field teams who need to check footage during site visits or review analytics remotely.
How does DTiQ handle video storage and data security?
DTiQ uses secure cloud-based solutions with Off-Site Storage (OSS) that automatically uploads surveillance to DTiQ's secure video cloud, ensuring video is saved even if your local DVR is damaged or stolen. The Cloud Archive feature allows you to request, download, edit, and share video recordings saved in the 360iQ cloud with password-protected links and customizable expiration dates.
What is SmartAssurance and how is it different from SmartAudit™?
SmartAssurance is DTiQ's full-service, professionally managed loss prevention and compliance initiative that includes customized audits, employee training, investigative support, and proactive risk assessments. Unlike SmartAudit™ which is the remote video audit technology, SmartAssurance includes dedicated regional loss prevention managers who work with you to execute programs, offering a structured ongoing approach rather than just reactive solutions.
How does DTiQ help with drive-thru optimization?
DTiQ's DriveThru solution is AI-driven, hardware-supported drive-thru technology that improves speed, accuracy, and customer service. It includes AI-powered timers, gamification, and dashboard tools to maximize drive-thru efficiency during peak hours, optimize in-store workflows, reduce wait times, and drive profitability through happier customers.
Can DTiQ help with third-party delivery chargebacks?
Yes, DTiQ simplifies dispute and refund management, particularly for costly third-party delivery chargebacks. The platform delivers clear video evidence and streamlined management to resolve disputes quickly and recover profits efficiently, reducing the administrative burden associated with disputes and providing faster resolution of customer disputes.