Eddy AI
Eddy AI is an artificial intelligence (AI) powered assistant chatbot designed to automate sales and support tasks. This tool can seamlessly integrate into sever...
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What is Eddy AI?
Eddy AI is an AI-powered chatbot assistant designed to automate sales and customer support tasks for businesses. It engages with visitors 24/7 across multiple channels including websites, mobile applications, Facebook pages, and Instagram, providing real-time responses and generating tailored product offers to boost revenue. The chatbot leverages artificial intelligence to handle customer inquiries, provide product recommendations, and escalate complex issues to human agents when needed.
Key features include multi-language support covering over 80 languages, automated FAQ handling where businesses can upload their own questions and answers, detailed analytics and user engagement reports, full customization to match brand aesthetics, and seamless integration with popular social media messaging platforms. The tool uses conversational AI to engage customers naturally, allowing them to chat and receive instant answers to questions while browsing.
Eddy AI is ideal for businesses of all sizes looking to boost sales, improve customer support efficiency, reduce operational costs, and enhance online customer engagement. It is particularly valuable for companies wanting to provide round-the-clock customer service without increasing staff, automate routine support tasks, and generate sales on autopilot. The tool is trusted by hundreds of companies and has been used by over 4 million people globally.
Eddy AI pricing
Pricing model: Free
Eddy AI offers a forever free plan with essential features including English language support. Paid plans include: Premium Plan from $2500/year with full white-labeling, multiple language selection, custom carousel cards and images, human support options, mobile app integration (iOS/Android), and Google Analytics/pixel tracking. Support Automation Plan from $5000/year includes all Premium features plus FAQ automation in any language, regular FAQ information updates, and custom support tool integration. Enterprise Plan from $10,000/year includes all Premium and Support Automation features plus custom product integrations via API (flights, accommodation), custom chat conversation flow, custom support tool integration, custom messaging platform integration, and custom CRM integration. Payment requires a PDF invoice sent to [email protected].
Eddy AI pros
- Available 24/7 for continuous customer engagement
- Supports over 80 languages for global reach
- Automates sales and generates product offers automatically
- Seamless integration with websites and mobile apps
- Facebook Page and Instagram integration available
- Full customization to match brand aesthetics
- Detailed analytics and user engagement reports
- Automate FAQ support with uploaded questions
- Forwards unanswered questions to live agents
- No customer question goes unanswered
- Scales from small businesses to large enterprises
- Reduces customer support operational costs
- Real-time responses to customer inquiries
- Trusted by hundreds of companies worldwide
- Used by over 4 million people globally
- White-labeling available on Premium plan
- Google Analytics and pixel tracking integration
- Custom carousel cards and images support
Eddy AI cons
- Premium plan starts at $2500/year which is expensive
- Support Automation plan at $5000/year is costly
- Enterprise plan requires $10,000/year minimum
- Multi-language support limited on free plan
- Free plan only supports English by default
- Payment requires invoice in PDF format
- No self-checkout payment system available
- Custom integrations require API development work
Frequently asked questions about Eddy AI
How do I open an Eddy AI account?
Visit eddyai.com and sign up to get a unique Partner ID. Then install Eddy AI on your website using WordPress, Squarespace, or code snippet installation guides. Integrate with Facebook Page/Messenger and Instagram Business using the provided guides. Customize the chatbot styling to match your website through WordPress Admin Settings or the Eddy AI app dashboard. Add your first Deeplink to content to activate the AI Assistant.
What platforms can Eddy AI integrate with?
Eddy AI seamlessly integrates with websites, mobile applications (iOS and Android), Facebook pages, Facebook Messenger, and Instagram Business. It works with WordPress and Squarespace through dedicated installation guides, and other systems through code snippet installation. The AI Assistant can be deployed on whichever channel your customers use most.
How many languages does Eddy AI support?
Eddy AI can understand and respond in over 80 languages. Multi-language support is available for Premium plan users, while the free plan supports English by default. The Support Automation plan includes FAQ automation in any language with regular FAQ information updates.
Can Eddy AI handle my FAQs automatically?
Yes, businesses can upload their Frequently Asked Questions (FAQs) and the AI Assistant will respond to customer queries automatically in over 80 languages. Any unanswered questions are recorded and sent to a live agent on the support channel chosen by the business. FAQ automation in any language with regular updates is included in the Support Automation plan.
What happens when Eddy AI cannot answer a question?
When Eddy AI cannot answer a customer question, it records the unanswered question and forwards it to a live agent on the support channel chosen by the business. This ensures no customer question goes unanswered and complex issues get human assistance when needed.
Can I customize Eddy AI to match my brand?
Yes, Eddy AI offers full customization to match your brand's requirements and aesthetics. You can customize the chatbot styling to align with your website design. For WordPress, customization is done in WordPress Admin -> Settings -> Eddy Travels page. For other systems, customization is done in the Eddy AI app dashboard. Premium plan includes custom carousel cards and images.
Does Eddy AI provide analytics and reports?
Yes, Eddy AI provides detailed analytics and reports about user engagement for business insights. You can receive detailed reports about user engagement to understand customer behavior. The Premium plan includes Google Analytics and pixel tracking integration for enhanced analytics capabilities.
How do I install Eddy AI on WordPress?
Visit eddyai.com and sign up to get a Partner ID. Follow the WordPress installation guide provided on the website. Customize the chatbot styling in your WordPress Admin -> Settings -> Eddy Travels page. Add your first Deeplink into your content to activate the AI Assistant. Refer to the website for detailed Deeplink information and installation instructions.
What payment methods does Eddy AI accept?
Eddy AI requires an invoice in PDF format from a legal entity or individual contractor. Send the invoice to [email protected] including your name/company name, address, individual/company registration number, and bank account for payment receipt. Payment is issued to TripAdd LLC at 10 E 39th St, 8th floor, New York, NY 10016, United States.
What is included in the Enterprise plan?
The Enterprise Plan from $10,000/year includes all Premium and Support Automation features plus custom product integrations via API (such as flights and accommodation), custom chat conversation flow, custom support tool integration, custom messaging platform integration, and custom CRM integration. This plan is designed for businesses needing fully customized AI assistant solutions.