FleetWorks
Transform logistics with AI-driven call automation and negotiation.. [Contact for Pricing]
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What is FleetWorks?
FleetWorks is an AI-powered freight logistics platform that automates carrier communications and transactions for freight brokers, forwarders, and logistics teams. The platform integrates with Transportation Management Systems (TMS) and compliance providers to vet carriers, relay load information, negotiate rates, and book loads. Through automated phone and email communications, AI agents named Felice and Fred handle the entire workflow from carrier outreach to rate confirmation, while seamlessly syncing all updates with the TMS in real-time.
The platform offers two complementary AI products: an always-on dispatcher for carriers that communicates via phone, text, and email to understand equipment preferences, lane preferences, and availability in real-time, and an always-on carrier representative that operates on behalf of brokers. FleetWorks automates tracking calls, covering loads, rescheduling appointments, and handles both inbound and outbound communication, saving brokers approximately 4 hours per day per carrier representative.
FleetWorks is designed for freight brokers, carriers, forwarders, and logistics teams who want to automate routine calls and emails in the freight transportation industry. The platform integrates with Turvo, Revenova, Truckstop, TAI, Slack, Teams, Highway, and RingCentral. It automates over 1 billion phone calls and emails that freight companies make annually, achieving 80% cost savings relative to a Chicago-based carrier rep while providing 100% first-ring call answer rates.
FleetWorks pricing
Pricing model: Freemium
Affordable pricing at $25 per month per login. Most brokers use 20+ logins, giving the whole team access. Free trial available. The platform offers value with 80% cost savings relative to a Chicago-based carrier representative. Custom enterprise solutions are available for larger operations.
FleetWorks pros
- Automates carrier communications via phone and email
- AI agents Felice and Fred handle negotiation autonomously
- Integrates with major TMS platforms in real-time
- Saves 4 hours per day per carrier representative
- Achieves 80% cost savings compared to human reps
- 100% of calls answered on the first ring
- Always-on dispatcher never sleeps or takes breaks
- Automates inbound carrier sales call negotiation
- Vets carriers automatically through compliance integration
- Books loads by sharing details and discussing price
- Tracks loads by calling drivers and updating teams
- Schedules appointments with facilities without portals
- Integrates with Turvo, Revenova, Truckstop, Slack, Teams
- Handles both phone and email communications
- Matches trucks with jobs instantly using AI
- Real-time TMS sync for all updates and bookings
- Automated carrier sourcing and freight procurement
FleetWorks cons
- Limited to freight logistics industry only
- Requires TMS integration for full functionality
- Pricing per login may add up for large teams
- New platform launched in 2025 with limited track record
- May require human oversight for complex negotiations
- Compliance depends on third-party provider integration
- Primarily focused on U.S. freight market
- AI may struggle with unusual or non-standard loads
Frequently asked questions about FleetWorks
What is FleetWorks?
FleetWorks is an AI-powered freight logistics platform that automates carrier communications and transactions. It acts as an automated carrier representative, handling inbound and outbound communication via phone and email. The platform integrates with your TMS to vet carriers, relay load information, negotiate rates, and book loads while syncing all updates in real-time.
How does FleetWorks save money?
FleetWorks achieves 80% cost savings relative to a Chicago-based carrier representative. Users save approximately 4 hours per day per carrier rep, and the platform costs only $25 per month per login compared to the high salary costs of human dispatchers.
What AI agents does FleetWorks use?
FleetWorks uses AI agents named Felice and Fred that vet carriers and negotiate with them autonomously. These agents handle the entire workflow from carrier outreach to rate confirmation through automated phone and email communications.
Does FleetWorks integrate with my TMS?
Yes, FleetWorks integrates with your Transportation Management System (TMS) and compliance providers. It seamlessly syncs all updates with your TMS in real-time, including load bookings, rate confirmations, and tracking updates.
What integrations does FleetWorks support?
FleetWorks integrates with Turvo, Revenova, Truckstop, TAI, Slack, Teams, Highway, and RingCentral. It also connects with compliance providers for carrier vetting and works alongside your existing phone, email, and TMS systems.
How does AI dispatch work for carriers?
The always-on dispatcher communicates via phone, text, and email to understand each carrier's equipment, lane preferences, and availability in real-time. It handles dispatch operations 24/7, matching trucks with jobs instantly without requiring human intervention.
Can FleetWorks handle inbound carrier calls?
Yes, FleetWorks offers fully automated system for answering and negotiating inbound carrier sales calls, which is rare in the logistics sector. The AI handles queries and negotiates with carriers autonomously.
What tasks can FleetWorks automate automatically?
FleetWorks can automatically book loads by sharing load details and discussing price, track loads by calling drivers and updating account teams on issues, and schedule appointments by emailing or calling facilities without booking portals.
Who should use FleetWorks?
FleetWorks is designed for freight brokers, forwarders, carriers, and logistics teams who want to automate routine calls and emails. It's ideal for companies looking to focus their human teams on relationship building while automating carrier communications and negotiations.
What fundraising has FleetWorks raised?
FleetWorks raised $17 million in funding led by First Round Capital with participation from Y Combinator, Saga Ventures, and LFX Venture Partners. The company was founded in 2023 by Paul Singer and Quang Tran and is based in San Francisco, CA with 20 employees.