Grain AI
Grain AI is a tool designed to enhance productivity in customer meetings. It uses AI technology to automate administrative tasks, including taking notes and doc...
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What is Grain AI?
Grain is an AI meeting platform that records, transcribes, and turns conversations into searchable, shareable deliverables for teams; it captures meeting highlights, creates summaries, and links outputs back to the exact moment in the recording. The product is built to plug into existing meeting workflows and CRMs so teams (sales, customer success, product, and support) can extract quotes, action items, and follow-ups without manual note-taking. Key features include automated transcription and timestamps, AI-generated summaries and highlights, a conversational assistant (Ask Grain/Kai) that answers questions about meeting content and produces deliverables, and integrations with popular tools like Slack, HubSpot, Salesforce, and Zapier. Grain also offers features for coaching and deal intelligence (structured notes, deal tracking, coaching prompts), workspace and admin controls for multi-seat teams, and export/automation options so captured meeting data can be pushed into other systems or used in downstream workflows.
Grain AI pricing
Pricing model: Free
Grain provides a free tier and multiple paid workspace plans; the free plan includes basic recording, transcription, and limited AI summaries for a small number of meetings or seats, while paid plans add unlimited or expanded recordings, advanced AI features, Ask Grain assistant access, integrations (HubSpot, Salesforce, Zapier), admin controls, and higher retention/usage limits. Starter-level paid plans are priced per seat per month and include more meetings, templates, and integrations; Business plans add sales coaching, dealboard, and deeper CRM syncs; Enterprise plans (custom pricing) include SSO, API access, custom retention, and dedicated customer success. Annual billing offers discounted rates versus monthly, and enterprise contracts can include higher AI usage caps and onboarding support.
Grain AI pros
- Automatic recording and timestamped transcription of meetings
- AI-generated concise meeting summaries
- Ask Grain/Kai conversational assistant for Q&A about meetings
- Creates shareable highlight clips and quotable moments
- Direct links from summaries back to the exact meeting moment
- Built-in templates for recurring deliverables (recaps, follow-ups)
- Native integrations with Slack, HubSpot, Salesforce, Zapier and more
- Dealboard and sales coaching features for revenue teams
- Live Notes to refine highlights during the meeting
- Workspace admin controls and team management
- Ability to push notes and actions into CRMs automatically
- Custom templates and structured note formats (SPICED/MEDDIC support)
- Session-level analytics and searchable meeting library
- Clip and export highlights to share externally
- Free tier available for teams to start with
Grain AI cons
- AI feature availability gated by plan tier or workspace limits
- API and advanced customizations require higher-tier or enterprise plan
- AI usage or advanced assistant features have usage limits or credits
- Long-term transcript retention limits on lower tiers
- Some deep integrations (custom CRM fields) need setup or paid plan
- Real-time live transcription accuracy varies by audio quality
- Advanced coaching and deal intelligence features targeted at sales only
- Beta features (Grain AI) may be limited or in early access
Frequently asked questions about Grain AI
What does Grain do with my meeting recordings?
Grain records meetings, creates time-stamped transcripts, and uses AI to generate summaries, highlights, and action items; every generated deliverable links back to the exact moment in the original recording so teammates can review context and export clips or push data into integrated tools.
Which meeting platforms does Grain support?
Grain connects to common meeting platforms (Zoom and other standard conferencing tools) and captures audio/video when invited or connected; it also supports integrations that let captured content be sent automatically to downstream tools like Slack, HubSpot, and Salesforce.
Is there a free tier and what does it include?
Yes — Grain offers a free plan that includes basic recording and transcription, limited AI summaries/highlights, and the ability to try workspace features; advanced assistant features, unlimited recordings, higher retention, and deep integrations require paid seats or higher-tier plans.
How do team seats and pricing work?
Pricing is per seat on paid plans, with tiers that progressively unlock more AI features, integrations, admin controls, and retention; annual billing reduces the per-seat cost, and Enterprise pricing is customized for large teams needing SSO, API access, and a dedicated success manager.
Can Grain push meeting data into our CRM automatically?
Yes — Grain integrates with CRMs like HubSpot and Salesforce and can populate notes, quotes, and action items into CRM records automatically, though some deeper field mapping or automation rules may require a Business or Enterprise plan and setup.
What is Ask Grain (or the AI assistant) capable of?
Ask Grain (aka Kai on some interfaces) answers plain-English questions about meeting content, generates deliverables such as executive summaries or follow-up emails, and cites the exact meeting moments that support its responses; advanced usage and higher query volumes are subject to plan limits or AI usage caps.
How accurate are transcripts and AI summaries?
Transcription accuracy depends on audio quality, speaker clarity, and meeting environment; Grain’s AI produces concise summaries and highlights but organizations should review AI-generated items before external use, and higher-tier plans can provide more features for editing and coaching to improve outputs.
Can I control retention and privacy of meeting recordings?
Yes — workspace admins can configure retention policies and access controls, and Enterprise plans offer custom retention settings, SSO, and advanced security controls to meet organizational compliance requirements.
Does Grain support live note-taking and templates?
Grain includes Live Notes and customizable templates so meeting participants can create structured notes during the call, apply frameworks (like SPICED/MEDDIC), and standardize deliverables across the team; templates are available across tiers but advanced template management is easier on paid plans.
What integrations and automations are available?
Grain natively integrates with Slack, HubSpot, Salesforce, Zapier and other tools to automate workflows — for example, sending AI summaries to Slack channels, creating CRM activities, or triggering downstream automations; some integrations and API features are limited to paid or enterprise plans.