HostAI
HostAI is an AI-powered tool designed to automate guest messaging for hotels and short-term rentals, including Airbnb, VRBO, Guesty, Hostaw...
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What is HostAI?
HostAI (now rebranded as Conduit) is an AI-powered operating system for vacation rental and hospitality managers that automates guest communications and internal operations across all systems. The platform provides end-to-end customer service automation through Chat Agents that respond instantly across email, WhatsApp, OTAs, and social channels, Voice Agents that answer calls around the clock for restaurants, amenities, group sales, and front desk operations, and Internal Agents that work as AI teammates with your team using tools they already use.
Key features include multilingual support that greets guests in their language across every market, native integrations connecting every tool teams already use, full observability to inspect every step agents take including tools used and decisions made, proactive workflows that run before guests need to ask, performance reporting tracking automation rate, response time, resolution rate, and guest satisfaction, and API & MCP access for developers to control Conduit agents from their own stack. The platform also includes maintenance management with ticketing automation and AI assignment, payroll and compliance features, loyalty programs for rebookings, and IoT integrations with door locks and thermostats.
HostAI/Conduit is designed for vacation rental managers, property management companies, hospitality brands, and hotel operators who need to deliver 5-star guest experiences at scale. It's trusted by 1,000+ hospitality brands in 120+ countries including companies like Bali Luxury Stays, Beckon Homes, Blue Gems, Renjoy, Haven Vacation Rentals, HomeHop, and Cascadia Getaways. The platform is ideal for teams that need to scale operations without increasing labor costs while maintaining high-touch hospitality.
The platform features enterprise-grade security with SOC 2 Type II certification ensuring secure handling of customer data, Enterprise Security Controls including encryption, role-based access, PII protection, audit logs, and SSO, and HIPAA compliance supporting HIPAA workflows with safeguards protecting data. HostAI streamlines guest services, team management, maintenance, and marketing while removing management complexity so managers can focus on providing great hospitality.
HostAI pricing
Pricing model: Free
Conduit (formerly HostAI) operates on a subscription model with three primary plans. The Starter plan is $649/month for 0-50 listings, 1 AI Agent, 1 business line, Voice AI not included, core integrations, standard support, and community onboarding. The Growth plan is $1,499/month for 50-120 listings, 3 AI Agents, 5 business lines, Voice AI included, all integrations, priority support, and personalized onboarding. The Enterprise plan offers custom pricing for unlimited listings, unlimited AI Agents, unlimited business lines, Voice AI included, all integrations, dedicated CSM support, and personalized onboarding - contact sales for details. There is also an older pricing structure from HostAI: Superhost Plan at $12 per listing per month for 1-10 listings, Property Manager Plan at $10 per listing per month for 11-50 listings, and Enterprise Plan with custom pricing for 50+ listings. The platform offers a 2-week free period to try it and a free version/start for free option is available.
HostAI pros
- Automates guest messages across all channels including email, WhatsApp, OTAs, and social
- Voice Agents answer calls 24/7 for restaurants, amenities, group sales, and front desk
- Internal Agents work as AI teammates using tools staff already use
- Multilingual support responds fluently across every market
- Native integrations connect every tool teams already use
- Full observability to inspect every agent step, tool used, and decision made
- Proactive workflows run before guests need to ask
- Performance reporting tracks automation rate, response time, resolution rate, guest satisfaction
- API & MCP access for developer control of agents from own stack
- Maintenance management with ticketing automation and AI assignment
- Payroll and compliance features for team members and permits
- Loyalty programs encourage rebookings and build boutique travel brand
- IoT integrations seamless communication with door locks and thermostats
- SOC 2 Type II certified for secure customer data handling
- HIPAA compliant with safeguards protecting data
- Enterprise Security Controls include encryption, role-based access, PII protection, audit logs, SSO
- Trusted by 1,000+ hospitality brands in 120+ countries
- Handles phone calls and messaging in one centralized place
- Turns support staff into revenue generators
- Automates 70% of guest messaging without adding support hires
- Cuts costs and speeds up response times
- 4.7/5 rating from users
- 2 weeks free period to try the platform
- Start for free option available
HostAI cons
- No true free tier - subscription model with minimum monthly commitment
- Voice AI not included in entry $649/mo plan
- Entry plan limited to 1 AI Agent and 1 business line
- $649/month minimum pricing may be expensive for small hosts
- Complex setup requires multiple steps before activating AI
- Requires API keys and integration tokens from PMS systems
- Creating host signature recommended though not required
- Entry plan has only core integrations not all integrations
- Community onboarding only for entry tier vs personalized for higher tiers
- May require technical knowledge for API and MCP setup
- Pricing scales with listing count which can increase costs
- No transparent pricing for Enterprise plan - must talk to sales
- Internal Agents require team training on existing tools
- Observability features may overwhelm non-technical users
- Proactive workflows need business behavior configuration
- Multilingual requires market-specific tailoring
- Maintenance ticketing needs assignment rules setup
- IoT integrations require compatible hardware
- Payroll features may not replace dedicated payroll systems
- Loyalty programs need content and strategy development
Frequently asked questions about HostAI
What is Conduit (previously HostAI)?
Conduit is the AI-powered support platform for guest-focused teams that unifies communication channels, automates messaging, and builds a knowledge base. It was previously called HostAI and is now the operating system for vacation rentals that helps managers deliver 5-star guest experiences at scale by automating guest messages, maintenance ticketing, phone calls, open-night upsells, and STR operations.
Who is Conduit built for?
Conduit is built for hospitality businesses that live and breathe guest conversations. If you're running business, handling guest inquiries, or coordinating guest services, Conduit's AI agents automate your high-volume support and sales conversations across voice and text, 24/7. It's perfect for teams that need to scale operations without increasing labor costs or sacrificing quality, including vacation rental managers, property management companies, and hotel operators.
How do I connect HostAI to my Property Management System?
To connect to your PMS, go to www.hostai.app and click Start for Free or Sign In, create an account or login, go to the Home page and click Begin Set Up, select your PMS (like Hostfully, Guesty, or OwnerRez), allow HostAI to access your account, copy the API key or integration token from your PMS, paste it into HostAI, and click Add. Then go to Listings and click Import Listings when prompted.
How do I turn on the AI after setting up?
After importing your listings and completing setup steps, go to the Listings Page and click Activate AI for All. After starting your free trial, make sure all toggles are switched on by clicking Activate AI for All one more time. Creating a Host Signature is not required but recommended.
What communication channels does Conduit support?
Conduit responds instantly across email, WhatsApp, OTAs (like Airbnb and VRBO), social channels, SMS, and Live Chat. Voice Agents also answer calls around the clock for restaurants, amenities, group sales, and front desk operations, ensuring you never miss a call.
Is Conduit secure for enterprise use?
Yes, Conduit is built for enterprise security with SOC 2 Type II certification ensuring secure handling of customer data, Enterprise Security Controls including encryption, role-based access, PII protection, audit logs, and SSO across the platform, and HIPAA compliance supporting HIPAA workflows with safeguards protecting data.
What integrations does Conduit have?
Conduit has native integrations connecting every tool teams already use including Property Management Systems (PMS) like Hostfully, Guesty, and OwnerRez, Notion pages, Google Drive documents, Excel sheets, Slack, and more. The platform can also build custom integrations if needed, and offers API & MCP access for developer control.
How multilingual is Conduit?
Conduit is fully multilingual and greets every guest in their language. Agents respond fluently across every market you serve, making it suitable for hospitality brands operating in 120+ countries with guests from different language backgrounds.
What metrics does Conduit report on?
Conduit tracks every metric that matters including automation rate, response time, resolution rate, and guest satisfaction. Performance reporting gives you visibility into how well your AI agents are performing and where improvements can be made.
Can Conduit handle maintenance and IoT?
Yes, Conduit includes maintenance management with ticketing automation and AI assignment for assigning tasks to team members. It also has IoT integrations for seamless communication with hardware like door locks and thermostats, allowing agents to control and monitor property devices automatically.