Hubble.team
Hubble.team is an in-product user research platform: unmoderated studies, prototype testing, AI-moderated interviews, and participant recruitment.
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What is Hubble.team?
Hubble.team is a continuous user feedback and enterprise user research platform that empowers product teams to collect feedback directly from their active users across the entire product development cycle. Instead of relying on external testers or survey emails, Hubble enables in-product feedback collection through web and mobile SDK integration, unmoderated usability studies, interactive prototype concept testing with Figma integration, AI-moderated interviews, user segmentation, and auto-generated reports. It serves product professionals, UX researchers, and design teams from concept test to live product features.
Hubble.team pricing
Pricing model: Free
Free tier: $0 per user/month, no credit card required, includes 1 single seat, 10 responses per month, 1 prototype per study, AI Study Generation, AI Rephrasing, Figma integration, and Research Templates. Pro plan: $120/user/month, includes 100 responses per month, can add up to 3 seats at $120 each, video & audio recording. Enterprise plan: Custom pricing with custom responses, moderated studies, custom templates, unlimited AI reports, customized NDA, study randomization, access to User Interviews and Respondent participants, Okta or Microsoft Enterprise SAML SSO, Role Based Access Control, SOC2 Type II report access, and Research Success Manager.
Hubble.team pros
- Collects feedback from active users instead of external testers
- Web and mobile SDK for embedding survey modals in products
- Strong Figma integration for prototype testing
- User segmentation based on custom attributes and userId
- Real-time result tracking and dashboards
- Auto-generated summary reports with active results
- Multiple pre-built research templates for quick setup
- AI Study Generation using ChatGPT by OpenAI
- AI Rephrasing for refining research questions
- Video and voice recording capabilities from users
- Heat maps for understanding customer flow
- Unmoderated studies for usability testing and feature satisfaction
- CSV data exporting for analysis
- Integrations with Segment, Amplitude, and Mixpanel
- No credit card required for free tier
- Single seat on free plan with 10 responses monthly
- Prototype per study included in free tier
- Share survey results via links or email
- Collaborator review of all user responses
- User interviews and respondent panel access on enterprise plan
Hubble.team cons
- External panel recruitment costs can be high
- SDK required for in-product feedback collection
- No sync with traditional user research platforms
- Limited real-time interview support
- Adobe XD and Protopie integrations not yet available
- Only 10 responses per month on free tier
- Single seat limit on free plan
- 1 prototype per study limit on free tier
Frequently asked questions about Hubble.team
What is Hubble and what does it do?
Hubble is a continuous user feedback platform that empowers product teams to collect continuous feedback from their users across the product development cycle. It enables companies to gather high-quality contextual feedback from targeted users to enhance product development, offering tools for research and feedback ranging from prototype and design feedback to contextual in-product surveys.
How does Hubble's SDK work?
Hubble offers a web and mobile SDK that allows users to embed survey modals in products and collect responses from users as they utilize the product. The SDK script can be added to the head of a website or before the closing body tag. It enables triggering surveys automatically based on user navigation and actions, or manually through JavaScript SDK, and allows identifying users with custom attributes for segment targeting.
What integrations does Hubble support?
Hubble offers strong integration with Figma for design tool connectivity. It is building integrations with user data management platforms and measurement tools including Segment, Amplitude, and Mixpanel. The platform is also working to provide integration tools with other design tools such as Adobe XD and Protopie.
Can I test prototypes with Hubble?
Yes, Hubble enables interactive prototype concept testing, particularly with Figma prototypes. The free tier includes 1 prototype per study, and you can create interactive studies to gather product feedback on concepts, prototypes, and messaging at any stage of the product building cycle.
What types of studies can I create on Hubble?
Hubble supports customizable unmoderated studies for usability testing and feature satisfaction, moderated studies (Enterprise feature), card sorting, tree testing, live website testing, five-second testing, and concept tests. You can create interactive studies covering product concepts, prototypes, and messaging.
How do I recruit participants for my studies?
Hubble provides multiple recruitment options: share publicly accessible links without requiring Hubble accounts, use Hubble's own recruiting panel with access to 6M+ participants in B2C and B2B markets, or access User Interviews and Respondent participants through the Enterprise plan. You can pay for completed sessions securely within Hubble.
What user tracking features does Hubble offer?
Hubble's SDK allows you to identify users with custom userId and assign custom attributes for targeting specific user segments. The platform tracks events that can be used as triggers for custom surveys, maintains a real-time user data table reflecting identified users with their attributes, and provides filtering to display users based on their attributes.
How do I share and report survey results?
The easiest way to share survey results is via links or email. You can also create summary reports with active results. Hubble offers AI-powered reports, unlimited AI reports on Enterprise, video transcripts, and CSV data exporting for deeper analysis. All user responses are saved so collaborators can review them.
What AI features does Hubble include?
Hubble includes AI Study Generation using ChatGPT by OpenAI to create qualitative research questions, AI Rephrasing for refining questions, and AI-powered reports. The Enterprise plan includes unlimited AI reports. These AI features help simplify product research and make it 10x easier.
Is there a free tier and what does it include?
Yes, Hubble offers a free starting plan at $0 per user/month with no credit card required. The free tier includes a single seat, 10 responses per month, 1 prototype per study, AI Study Generation, AI Rephrasing, Figma integration, and Research Templates. You can get started with no commitments to experience the platform.