Robylon
AI-powered customer support platform that resolves customer queries using AI agents with human oversight, integrating with existing helpdesks.
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What is Robylon?
Robylon is a no-code platform that builds and deploys autonomous AI agents for businesses, going far beyond simple FAQ chatbots. Robylon agents combine knowledge bases, user context, and tool actions to complete real workflows like booking demos, processing returns, updating CRM fields, and handling subscription management. The platform enables teams to automate 70-80% of queries autonomously when connected to systems of record, reduce Average Handling Time by 40-60%, and cut CX operations costs by 30-40%.
Key features include an agent builder with knowledge base creation, workflow orchestration with triggers and conditions, tool-enabled actions via API integrations, human handoff with context preservation, analytics tied to business outcomes, QA & testing with Evals, conversation review for coaching, omnichannel deployment across chat, WhatsApp, email, tickets, and voice, multilingual support in 40+ languages, routing by intent and VIP status, and enterprise-grade security with SOC 2-ready architecture, SSO, and role-based access.
Robylon is designed for e-commerce brands, SaaS companies, fintech, logistics, cryptocurrency businesses, and any company needing customer support or sales automation. It targets CX teams, GTM/revenue teams, support managers, and businesses wanting to automate 80-95% of tickets without hiring blitzes or internal AI teams. The platform is pre-trained on 10M+ queries and lives in 7 days with no PhD in AI required.
Robylon pricing
Pricing model: Free
Robylon offers a freemium model with pay-per-resolution pricing. The Free Starter Tier includes 250 message credits per month and one AI agent for small teams testing automation. Pro Plans start at $39/month with 2000 message credits per month, advanced analytics, and multichannel support. Business Plan is $199/month with 12000 message credits per month for growing teams. Enterprise pricing is available via custom quotes. Users can choose usage-based billing (pay per conversation) or resolution-based billing (pay only for successful resolutions). No user licenses or seat fees—just transparent per-query pricing.
Robylon pros
- 99% accuracy from day one without customization period
- Automates 80-95% of customer queries and workflows
- No-code builder requires no coding expertise or AI PhD
- Deploy live in just 7 days with pre-trained models
- Pay only per resolved query, not per user license or seat
- Omnichannel support across chat, WhatsApp, email, tickets, and voice
- Supports 40+ languages including English and Hindi
- Integrates with CRM, helpdesk, dialers, and ticketing systems
- Human-in-the-loop oversight ensures reliability and quality
- Reduces support costs by 30%+ with transparent pricing
- 40-60% reduction in Average Handling Time (AHT)
- 20-35% improvement in lead capture from high-intent conversations
- Enterprise-grade security with SOC 2-ready architecture and SSO
- Built compliance with GDPR, CCPA, data residency, and PII handling
- Analytics track deflection, lead capture rate, CSAT signals, and drop-offs
- Evals testing against golden questions and edge cases before updates
- Seamless human handoff with conversation history and recommended next steps
- Role-based access control and multi-brand workspace support
- 93% improvement in resolution time from traditional support
- 90% average CSAT score with AI plus human coverage
Robylon cons
- Voice-first platform may not natively handle all chat/email/social channels equally
- Requires connection to systems of record for 70-80% autonomous handling
- Message credit system may be confusing compared to flat subscription pricing
- Enterprise pricing requires custom quotes rather than transparent公开 rates
- Limited native integrations compared to platforms with Zapier-only connections
- No upfront software fees model may limit custom feature development
- Human oversight dependency means not fully autonomous 100%
- Multilingual support at 40 languages may not cover all regional languages
- SOC 2-ready means not yet fully SOC 2 certified for all enterprises
- 7-day deployment may be slower for teams needing immediate 24-hour setup
Frequently asked questions about Robylon
How will Robylon actually help my company?
Robylon builds autonomous AI agents that take on both presales and post-sales conversations, resolving queries instead of just responding. It automates 85-95% of chat queries and 60% of tickets, delivers 3-6 second replies, cuts support costs by 30%, and boosts customer satisfaction with 24/7 autonomous AI agents. Teams see 70-80% queries handled autonomously, 40-60% reduction in AHT, 20-35% improvement in lead capture, and 30-40% overall CX ops cost savings.
Which channels can I integrate with Robylon and how much time will it take?
Robylon supports omnichannel execution across WhatsApp, chat, email, tickets, voice, and API. Deployment is 90% faster with pre-trained models on 10M+ queries, customized by humans, and live in 7 days. No PhD in AI required. Integration with favorite tools like Zendesk, Salesforce, HubSpot, and Zapier is seamless, with integration support teams resolving queries quickly.
What is a message credit and how do they work?
Message credits are the billing unit for Robylon's platform. Each AI agent interaction or conversation consumes credits. The Free Starter Tier includes 250 message credits per month. Pro Plan provides 2000 message credits per month at $39/month. Business Plan offers 12000 message credits per month at $199/month. Users pay per conversation or based on successful resolutions—choosing whichever model fits their business best.
What is an AI agent and how do they work?
AI agents are autonomous software tools that perform tasks, make decisions, and interact with their environment intelligently. Robylon agents combine knowledge bases (what they know) with workflows and tools (what they can do). Unlike normal AI agents that only answer questions, Robylon agents understand intent, reason, and execute tasks. For example, when a user says 'I need to book a demo for next week,' the agent sees open slots, asks which works, creates the event, and adds it to CRM.
Can I include human agents along with my AI agents?
Yes, Robylon provides 100% query coverage with AI plus humans. Human-in-the-loop oversight ensures accuracy with human backup agents that are smart and handle tricky queries efficiently. The platform includes human handoff with context—seamless escalation with conversation history, summary, and recommended next steps. Click-to-Call inside Robylon's Unified Inbox creates a truly unified context window where human calls happen inside the same workflow and become native context for the AI agent.
What is a knowledge source?
A knowledge source is where you upload all the information your agent needs to know. You can connect various data sources like documents (PDFs, DOCX), spreadsheets, entire websites, and more. This forms the foundation of your agent's intelligence. You add content by navigating to the Knowledge section, clicking Source, then Add Source. Options include adding a Q&A with title, question variations, clear answer, optional reference link for sourcing, and optional KB tags for categorization.
How does Robylon ensure accuracy and handle hallucinations?
Robylon ensures accuracy with 99% from day 1 through human oversight and auto-correcting LLM audits. The platform grounds responses on your content with knowledge agents, reducing hallucinations with retrieval and clear citation logic. The more queries you throw, the smarter it gets thanks to 24/7 human oversight. QA & testing with Evals tests against golden questions, edge cases, and policy constraints before pushing updates.
What integrations does Robylon support?
Robylon plugs into your sales and support stack including CRM, helpdesk, dialers, ticketing, and data stores. Native integrations include Salesforce, HubSpot, Zendesk, and Zapier for connecting to tools outside the native list. The platform features an integrations ecosystem that plugs into your existing tools seamlessly. Integration Support teams are extremely quick at resolving queries, as evidenced by pleasant experiences with Zendesk integration for email, chat, and voice channels.
Is Robylon secure and compliant for enterprise use?
Yes, Robylon has enterprise-grade security with SOC 2-ready architecture, SSO, role-based access, and audit logs. Compliance is built in with data residency and retention controls, PII handling, and tooling to support GDPR and CCPA where applicable. Admin controls let you control who can create playbooks, edit messaging, publish agents, and view analytics. Workspaces can be separated by region, brand, or business unit where needed.
What industries does Robylon serve and what use cases does it support?
Robylon serves e-commerce, logistics, fintech, cryptocurrency, SaaS companies, and all companies needing customer support. Key use cases include returns & refunds (initiate returns effortlessly with CRM/inventory integration), personalized product suggestions (boost sales based on preferences/purchase history/browsing), subscription & billing support (automate billing inquiries and payment status checks), and resolving payment problems instantly (troubleshoot failed payments, update payment methods, confirm transactions).