Chatling
No-code AI support platform deploying AI agents on web, WhatsApp, and Instagram with instant human handoff and 80+ languages.
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What is Chatling?
Chatling is a no-code platform that lets you build conversational AI agents and AI chatbots in minutes, trained on custom data such as business websites, company policies, knowledge bases, and documents. The platform deploys AI agents seamlessly on websites, WhatsApp, and Instagram to automate customer support, capture and qualify leads, and deliver accurate answers without requiring any coding expertise.
Key features include a visual drag-and-drop builder for creating conversational flows, world-class AI models with switching capabilities, live chat functionality, an AI knowledge base that auto-syncs real-time data from multiple sources, reports and analytics, multilingual support for 80+ languages, CSAT satisfaction surveys, instant conversation summarization for human handoff, and scalable architecture that handles thousands of conversations without team scaling. The platform also offers AI Actions like HTTP requests, send email, lead forms, and Cal.com booking integration.
Chatling is designed for customer support teams, solo founders, small businesses, and global brands looking to reduce support tickets while providing faster answers. It's ideal for businesses that need omnichannel support, lead generation automation, multilingual customer engagement, and seamless human handoff when AI cannot resolve issues. Over 1,000+ teams use Chatling, from independent analytics companies to enterprise brands like SnapDownloader and FastTranscript.
Chatling pricing
Pricing model: Freemium
Chatling operates on a freemium model with three main tiers: Free, Starter, and Ultimate. The Free plan costs $0/month and includes 100 AI credits per month, 2 chatbots/agents, 1 seat, 500,000 KB characters, unlimited chats (without AI responses), basic customization, and access to a smaller set of models. The Starter plan costs $29/month ($290/year, ~17% discount) and includes 3,000 AI credits/month, 5 chatbots/agents, 2 seats, 20 million KB characters, API access, Zapier integration, autosync, advanced analytics, and wider model access. The Ultimate plan costs $99/month ($990/year) and includes 12,000 AI credits/month, 35 chatbots/agents, 6 seats, 90 million KB characters, 6 actions per agent, voice input, satisfaction surveys, branding removal, and full customization. Add-ons include extra AI credits starting at $10, additional chatbots per unit, team seats at $5 each, branding removal at $35 (included in Ultimate), and custom domains at $3 per domain.
Chatling pros
- No-code visual drag-and-drop builder for conversational flows
- Auto-syncs website, docs, and help center for always-up-to-date AI knowledge
- Supports 80+ languages for global customer engagement
- Seamless human handoff with instant conversation summarization
- Omnichannel deployment on web, WhatsApp, and Instagram with unified inbox
- Unlimited chats on free plan (as long as they don't use AI responses)
- 100 AI credits monthly on free tier to start testing
- Switch between leading AI models to balance accuracy, speed, and cost
- Built-in CSAT satisfaction surveys to measure customer experience
- AI Actions including HTTP requests, send email, lead forms, and Cal.com booking
- Captures and qualifies leads automatically even when team is offline
- 45% average reduction in support tickets proven by real teams
- Integrates with HubSpot, Zendesk, Zapier, and major platforms
- Custom domain support for whitelabeling chatbot widget
- Export conversations in Excel, Text, and JSON formats
- Voice input capability allowing users to speak to chatbot
- 4.7 out of 5 star rating from real user reviews
- Scalable to handle thousands of conversations without scaling team
Chatling cons
- Free tier limited to only 100 AI credits per month
- Interface can be overwhelming for new users unfamiliar with chatbot design
- Limited AI customization options for deep behavior tuning
- Data privacy concerns when uploading sensitive business data for training
- Heavy dependency on third-party integrations like Zapier may limit functionality
- Only 2 chatbots allowed on free plan
- Access to smaller set of AI models on free tier
- Initial setup and training time required before chatbot performs well
- Potential for misunderstandings in complex queries
- AI credits exhaust quickly with high-volume usage
Frequently asked questions about Chatling
What is Chatling?
Chatling is a no-code platform that lets you build conversational AI agents and AI chatbots in minutes, trained on custom data such as business websites, company policies, knowledge bases, and documents. You can deploy your agents seamlessly on your website, WhatsApp, and Instagram to automate customer support, capture and qualify leads, and deliver accurate answers without any coding required.
What is the difference between AI Agents and AI Chatbots in Chatling?
AI Agents are outcome-driven assistants that understand intent and act autonomously without flow building—they plan and execute actions dynamically based on conversation context. AI Chatbots are flow-based bots you design with a visual drag-and-drop builder, following prebuilt structured conversation paths. Agents are more flexible for complex multi-step interactions, while chatbots are ideal for repetitive predictable scenarios like FAQ responses or appointment booking where you know exactly what questions to ask.
Is Chatling free to use?
Yes, Chatling offers a generous free plan that includes the core visual builder, knowledge base features, and unlimited chats (as long as they don't use AI responses). The free tier is limited to 100 AI credits monthly and 2 chatbots, making it perfect for testing the platform or very small-scale use. No credit card is required to start.
How many languages does Chatling support?
Chatling supports over 80+ languages (some sources say 85 languages). Your AI agent understands and replies in all these languages automatically, helping you support customers anywhere in the world without manual language configuration.
Can I integrate Chatling with my existing tools?
Yes, Chatling offers integrations with HubSpot, Zendesk, Zapier, and major platforms including Shopify, WordPress, Wix, Webflow, Squarespace, PrestaShop, Bubble, and Google Tag Manager. You can also use HTTP Request blocks to connect to custom APIs and perform actions like sending emails, creating contacts, or fetching data.
What happens when AI credits are exhausted?
When AI credits are exhausted, your chatbot can still handle unlimited conversations, but AI responses will not be available until you add more credits. You can purchase extra AI credits starting at $10 as an add-on, or upgrade to a higher tier plan with more monthly credits.
How does human handoff work in Chatling?
When the AI cannot resolve an issue, conversations are instantly handed off to your team with full context. The AI summarizes the conversation so your team can get the complete picture and jump in immediately to resolve the issue. This seamless handoff ensures customers don't experience delays when human assistance is needed.
Can I customize the chatbot widget to match my brand?
Yes, Chatling provides full customization options for your chatbot widget. You can customize the appearance to match your brand, add custom text to the footer (disclaimer, privacy notice), set operating hours, whitelist domains to prevent unauthorized website additions, and even use custom domains for whitelabeling. The Ultimate plan includes complete branding control.
How do I add data to train my Chatling bot?
You can add data sources to the Knowledge Base in multiple ways: provide a website or sitemap URL for the chatbot to crawl automatically, manually input text, add FAQ pages, upload documents, or add links. You can add as many data sources as necessary, and the auto-sync feature keeps your knowledge base updated with the latest information from your website, docs, and help center without manual updates.
Can I export chat conversations from Chatling?
Yes, the Conversations page includes an option to export individual or multiple chats in various formats including Excel, Text, and JSON. This allows you to analyze conversation data, create reports, or integrate chat history with other systems.