SendPulse
The Free Visual Chatbot Builder is a tool by SendPulse that is designed to allow businesses to create and implement chatbots across various...
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What is SendPulse?
SendPulse’s chatbot product is a no-code visual builder for creating automated chatbots across Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram. It lets you launch flows quickly from templates or build them from scratch, manage conversations on a visual map, and update logic without needing a technical team.
The platform is aimed at businesses that want to automate support, marketing, and sales inside messaging apps. It supports triggers like subscriptions, keywords, standard replies, and unsubscribe events, so bots can answer FAQs, greet new subscribers, and route users into different flows.
It also goes beyond basic chat automation by letting you sell inside chats, recover abandoned carts, take payments, and hand conversations to human agents. SendPulse says you can use AI for response generation, chatbot flow generation, and speech recognition, which makes the builder more useful for teams that want faster setup and more natural interactions.
The website also emphasizes collaboration and ecosystem features, including role management, comments for teammates, CRM integration, subscription widgets, bio link pages, analytics, and mobile management. That makes it a fit for marketing, sales, and support teams that want one system for messaging automation and subscriber management.
SendPulse pricing
Pricing model: Freemium
SendPulse advertises a free plan and says all pricing plans, including the free one, include prebuilt flow templates. On the broader SendPulse site, the free tier includes 3 chatbots along with other platform limits, while paid plans unlock higher usage and additional capabilities. The chatbot page itself highlights the free visual builder, official integration, built-in CRM and analytics, mobile management, and ready-made templates, but it does not list detailed chatbot-specific paid plan prices on that page.
SendPulse pros
- No-code visual chatbot builder
- Fast setup with ready-made templates
- Works across multiple messengers
- Supports Instagram automation
- Supports WhatsApp automation
- Supports Viber automation
- Supports Facebook Messenger automation
- Supports Telegram automation
- Reusable flows across platforms
- Visual map for flow management
- Keyword-based trigger logic
- Subscription-based welcome messages
- Standard reply fallback trigger
- Unsubscribe trigger handling
- Quick replies for guided conversations
- User input variables for data capture
- Buttons for branching flows
- Can send images, files, and product cards
- Supports payment buttons in chat
- Built-in AI response generation
- AI chatbot flow generation
- AI speech recognition
- Can hand chats over to an admin
- Built-in CRM integration
SendPulse cons
- Focused mainly on supported messaging platforms
- Flow design can still require planning
- Advanced automation may need CRM setup
- AI features depend on external OpenAI integration
- Payment features depend on payment system integration
- Some message elements are platform-specific
- Facebook Messenger product cards are special-case
- Keyword triggers rely on exact word recognition
- Some flow logic may be harder for beginners
- No-code does not remove all learning overhead
- Testing and tuning are still needed before launch
- Team collaboration features may suit larger teams more than solo users
Frequently asked questions about SendPulse
Which messaging platforms does SendPulse chatbot support?
SendPulse supports automated chatbot flows for Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram. You can build separate scripts for each platform and copy flows within or across messengers to reuse logic without starting over.
Do I need coding skills to build a chatbot?
No. The product is designed as a no-code visual chatbot builder, so you create triggers, write auto-replies, and connect flow elements in the editor without programming. The site also says you can launch a chatbot in under 15 minutes using templates, even if it is your first time.
What triggers can start a chatbot flow?
The page lists several trigger types, including subscription, keywords, standard reply, and unsubscribe notification. You can use these to welcome new subscribers, answer common questions, react to specific words, or send messages after a user unsubscribes.
What can I add inside a chatbot message?
Messages can contain multiple text elements, plus images, files, lists, and product cards for Facebook Messenger. You can also attach quick replies, add user input elements, and use buttons to move users to the next step or send them to a website link.
Can the chatbot collect user data?
Yes. The builder includes a user input element that saves typed text as variables, which you can use to personalize later messages or build forms and questionnaires. The site also says the AI assistant can save data such as names and email addresses for CRM and email workflows.
Does SendPulse support payments in chat?
Yes. SendPulse says you can integrate payment systems into chatbot flows and add payment buttons so users can pay without leaving the chat. This positions the bot as a sales channel, not just a support tool.
How does the AI assistant help?
The AI assistant can understand conversation context, read user emotions, save user data, and handle routine workflows with less human involvement. The page also says AI can build chatbot flows from natural-language prompts and transcribe voice messages through speech recognition.
Can I hand conversations to a human agent?
Yes. The Action element can hand the chat over to an admin, which is useful when a conversation needs human support. The same element can also assign tags, set variables, and generate webhooks for sending event data to a CRM or CMS.
How do teams collaborate in SendPulse chatbots?
SendPulse supports role management, so you can invite team members and give them specific access rights. It also lets you assign chats to teammates and add private comments inside the flow that subscribers cannot see.
Can I manage chatbots from a phone?
Yes. The page says you can install the app and send quick replies to chatbot subscribers from your smartphone. It also mentions that you can work with subscriber data and analyze chatbot statistics from mobile.