Youscan
Insights Copilot powered by ChatGPT is a social media listening platform with industry-leading image recognition capabilities. It allows bu...
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What is Youscan?
Insights Copilot is the first social media listening AI agent powered by ChatGPT, integrated directly into the YouScan social media listening platform. It helps users find both qualitative and quantitative insights from millions of online discussions across digital platforms including social media, blogs, forums, and review websites. The tool enables users to query social listening data using natural language, similar to working with ChatGPT or other AI chatbots, and provides instant consumer insights in seconds rather than hours.
Key features include natural language questioning, follow-up questions for threaded conversations, ability to build charts and visualize quantitative analytics, enhanced data comparisons across time periods/geographical locations/topics, answers backed by real social media post examples for trustworthiness, support for over 90 languages, response time of under one minute, and the ability to copy insights for reports and presentations. The AI analyzes only text mentions on social media and provides answers with actual examples of social media posts so users can verify the sources.
Insights Copilot is designed for marketing teams analyzing audience behavior and sentiment, customer experience teams identifying positive/negative/neutral sentiments, market researchers spotting trends and tracking competitors, and PR/crisis management teams tracking media coverage. It serves hundreds of dynamic brands and top-tier agencies who rely on YouScan for social media listening, including social intelligence practitioners, SMBs, startups, brands, and agencies.
Youscan pricing
Pricing model: Paid
YouScan has 2 pricing plans: Starter 3 at $499/month billed annually (includes 10 Insights Copilot questions/month, 3 topics, up to 15,000 monthly mentions, unlimited users, 1 Slack/Teams/WhatsApp integration) and Unlimited Plans with custom pricing contact sales (includes unlimited Insights Copilot questions, unlimited topics, unlimited sampled mentions, Visual Insights, Audience Insights, API access, unlimited custom dashboards, data export). Free trial available on request to set up personalized demo account. Insights Copilot has 20 free monthly questions per account (10 for Starter plan); for unlimited questions, purchase the Insights Copilot add-on by contacting manager or [email protected].
Youscan pros
- First social listening assistant powered by ChatGPT
- Natural language interface for asking questions about social data
- Provides both qualitative and quantitative insights
- Supports threaded conversations with follow-up questions
- Can build charts and visualize insights directly in chat
- Answers backed by real social media post examples for verification
- Response time under one minute for vast data volumes
- Supports over 90 languages for questions
- Enhanced data comparisons across time, location, and topics
- No complicated dashboards or navigation needed
- Can copy all insights for reports and presentations
- Integrated directly into YouScan mentions stream
- Built-in shortcuts for common analytical tasks
- Auto-extracts filters from question text
- Cancels any request at any time with Cancel button
- Can delete questions from history when no longer needed
- Accessible to everyone in organization, democratizing insights
Youscan cons
- Analyzes only text mentions, not image analysis
- Answers provided in English only (other languages translated)
- 20 free monthly questions per account (10 for Starter plan)
- Requires purchasing Insights Copilot add-on for unlimited questions
- Only works within YouScan platform, not standalone
- Response time averages one minute, not instant
- Does not replace social intelligence practitioners entirely
- For image and audience analysis need separate YouScan AI capabilities
- Starter plan limited to 3 topics and 15,000 monthly mentions
Frequently asked questions about Youscan
What is Insights Copilot?
Insights Copilot is an AI assistant based on ChatGPT integrated directly into the YouScan social media listening platform. It enables users to query social listening data using natural language and provides insights into consumer sentiment, demographics, and more from millions of online discussions across social media, blogs, forums, and review websites.
How fast does Insights Copilot respond to questions?
On average, the response time is one minute. Insights Copilot typically takes less than a minute to analyze vast quantities of data and provide an answer to your question, which is much faster than hours or days with traditional social listening tools.
Can I ask follow-up questions to Insights Copilot?
Yes, Insights Copilot 2.0 supports threaded conversations and follow-up questions. You can engage in follow-up discussions to explore key insights in greater detail and context, such as asking 'What are the main consumer complaints?' followed by 'And what about...?' and 'And how should we respond?'.
Does Insights Copilot provide quantitative insights?
Yes, Insights Copilot 2.0 has access to quantitative stats and can build charts and visualize insights through charts and graphs. Unlike its predecessor that only uncovered qualitative insights, the new version is proficient with numbers, stats, and can deliver precise answers backed with numbers and insightful charts.
How can I verify the trustworthiness of Insights Copilot answers?
Insights Copilot provides answers with actual examples of social media posts. After it generates responses, you can click 'Example' to see the sources used to make conclusions and the actual underlying mentions data, so you can double-check the insights and truly trust them.
What languages does Insights Copilot support?
Insights Copilot works for all languages supported by ChatGPT (more than 90 languages). You can ask a question in any supported language, and it will analyze mentions written in those languages. However, the answer will be provided in English, though they translate only the final answer into the user's query language.
How many free questions do I get with Insights Copilot?
You have 20 free monthly questions per account (10 for the 'Starter' plan). For unlimited questions, you need to purchase the Insights Copilot add-on by contacting your manager or support team at [email protected].
What types of content does Insights Copilot analyze?
Insights Copilot analyzes only text mentions on social media. It does not analyze images. For image analysis and audience analysis, YouScan recommends using their dedicated AI capabilities called Visual Insights and Audience Insights.
How can I use Insights Copilot in my work?
Insights Copilot can be applied in Marketing (analyze audience behavior, preferences, sentiment), Customer Experience (identify positive/negative/neutral sentiments), Market Research (analyze sentiment, spot trends, uncover demographics, track competitors), and PR/Crisis Management (track media coverage and public discussions about your brand).
Can I compare data segments with Insights Copilot?
Yes, Insights Copilot 2.0 supports enhanced comparative analysis. You can compare different data segments side-by-side across time periods, geographical locations, or customer conversation topics, helping you identify patterns, similarities, and differences in customer conversations more easily.