Amelia
Amelia is a Conversational AI and Generative AI tool developed to elevate engagement and empower employees, thereby transforming operations in businesses. It se...
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What is Amelia?
Amelia is an enterprise conversational AI platform by SoundHound AI that automates complex front-end interactions between companies and customers or employees. The platform uses generative conversation, autonomous reasoning, and advanced voice recognition to handle difficult conversations naturally, adapting on the fly without requiring scripts. Amelia turns conversations into actions by completing tasks like resetting passwords, processing returns, appointment scheduling, and more.
Key features include advanced listening with SoundHound's Polaris ASR technology that understands any accent, tempo, or background noise; fluid and adaptable generative conversations; cross-channel interaction allowing users to switch between voice and text; task completion capabilities; brand customization for tone, voice, and appearance; answer guardrails and hallucination control grounded in enterprise data; top-grade security with ISO 27001, SOC 2 Type II, PCI-DSS, and HIPAA compliance; and systems-agnostic design with an growing integrations library. The platform also features Agentic+ capability for autonomous task resolution.
Amelia is designed for contact centers and enterprises in regulated industries including retail banking, healthcare, auto repair, hospitality, insurance, and telecom. It serves businesses seeking to improve contact center efficiency, increase call containment, boost customer satisfaction scores, reduce churn, drive revenue growth through automated upselling, and free employees from repetitive tasks. Major customers include Resorts World Las Vegas, Allina Health, BNP Paribas Securities Services, Telefónica Peru, and Vision Retailer.
Amelia pricing
Pricing model: Free
The website does not publicly disclose specific pricing details. Amelia offers a free trial but full access requires a subscription based on business needs. Pricing is subscription-based tailored to business requirements. Users must talk to an expert to get pricing information. The company partners with customers from pre-sales through deployment and long-term planning to drive high-value outcomes including ROI assessment.
Amelia pros
- Handles complex, difficult conversations naturally without scripts
- Advanced voice recognition works with any accent, tempo, or background noise
- Generative conversation adapts on the fly with no dead ends
- Cross-channel support allows switching between voice and text in same conversation
- Completes real tasks like password resets, returns, and appointment scheduling
- Fully customizable brand tone, voice, and appearance
- Answer guardrails prevent inappropriate responses
- Hallucination control grounds responses in enterprise data
- Enterprise-grade security with ISO 27001, SOC 2, PCI-DSS, HIPAA compliance
- Systems agnostic with growing integrations library for existing stacks
- Agentic+ capability autonomously involves necessary systems to complete tasks
- Increases call containment even during demand spikes
- Boosts customer satisfaction and net promoter scores
- Drives revenue growth via automated cross-sell and upsell
- Frees employees from repetitive tasks reducing burnout
- Orchestrates non-Amelia AI agents and chatbots to complete tasks
- 75% of customers prefer buying from companies with Amelia AI agent service
- 200+ patents backing Polaris ASR technology
- Verbal cues like 'I'm looking into this' fill API call time naturally
- Never forgets trained processes, cutting no corners
Amelia cons
- Requires subscription, no free tier mentioned on website
- Pricing details not publicly disclosed, requires talking to expert
- Complex enterprise platform may need technical deep-dives for setup
- Best suited for enterprises, may be overkill for small businesses
- .dependent on integrating with existing enterprise systems for full value
- Training required on specific processes and company data
- Guardrails and restrictions must be manually configured
- May not work well without proper enterprise data integration
Frequently asked questions about Amelia
Where does Amelia play in the AI space?
Amelia is a conversational AI platform purpose-built to automate front-end interactions between companies and users, including customers and employees. It can also be deployed to provide employees with real-time, AI-driven assistance during live interactions with internal and external customers.
What business outcomes can I expect from deploying Amelia?
Expected outcomes include significant efficiency improvement in the contact center, increased call containment and concurrency even during demand spikes, increased customer satisfaction and net promoter scores, reduced customer churn, revenue growth via automated cross-sell and upsell, and more productive employees freed from repetitive tasks.
Where does the data for the Amelia platform come from?
Amelia learns from your data including your website, standard operating procedures, transcripts, product catalogues, and more to provide relevant and accurate information. It also integrates with enterprise systems to securely and seamlessly receive, update, and send data to and from existing tools while carrying out natural interactions.
Will Amelia replace our existing employees?
No. Amelia tackles areas often understaffed and overloaded like contact centers or internal service desks. Most enterprise customers deploy Amelia to fill gaps caused by labor shortages, freeing existing staff to take on more valuable work, reducing employee burnout, and improving overall operations and user satisfaction.
I already have an AI solution. Why should I switch to Amelia?
Most AI solutions are deterministic, following pre-set workflows that break when questions deviate slightly. Amelia combines deterministic flows for repeatable processes with generative capabilities for nuanced requests requiring flexible reasoning. It can also orchestrate non-Amelia AI agents and other chatbots, so you don't have to rip and replace your existing AI solution.
My customers are reluctant to use chatbots. What makes yours better?
Most chatbots are deterministic with rigid workflows insufficient for real-world scenarios. Proprietary research found 71% of customers can't fix issues without escalating to humans. After experiencing Amelia's complex request handling with modern AI, nearly 75% of customers say they would prefer buying from a company with AI agent customer service over one without it.
How do you prevent the AI agent from going rogue?
Within the Amelia platform, you can set guardrails and restrictions on specific topics and actions you don't want the AI agent to respond to. After training Amelia on a specific process, it will never forget, cut corners, or deviate from what it was trained on, ensuring accurate answers and correct task completion every time.
What does 'Agentic' mean for my business?
For Amelia, 'agentic' refers to the autonomous way the platform understands, reasons, and resolves user requests. Agentic+ gives Amelia autonomy to involve necessary system integrations, company information, deterministic workflows, and AI agents to successfully complete tasks. This means deployment is easier and faster, and user interactions are more natural and successful.
How does Amelia's voice performance compare to other AI platforms?
Amelia uses SoundHound AI's proprietary automatic speech recognition technology Polaris for voice-based interactions. Polaris is best-in-class ASR technology backed by 200+ patents enabling unparalleled voice understanding and intent recognition regardless of accents, stutters, and environmental noise. Amelia also fills API call time with verbal cues like 'I'm looking into this for you now' for natural conversation.
Is Amelia secure enough for my business?
Yes. The Amelia platform complies with industry standards including ISO/IEC 27001, SOC 2 Type II, PCI-DSS 3.2.1, and HIPAA Safeguard Rule. It is built for regulated industries with continuous verification through independent testing for rigor across all certifications and standards.