Eclipse AI
Eclipse AI is a comprehensive AI tool that focuses on unifying and analyzing omnichannel voice-of-customer data. This tool is designed to transform siloed custo...
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What is Eclipse AI?
Eclipse AI is an AI-powered customer feedback analytics platform designed primarily for multi-location businesses and franchises. It unifies omnichannel voice-of-customer data from surveys, social reviews, third-party sites, audio/video calls, and conversations into a single dashboard, eliminating siloed data and manual analysis. The generative AI analyzes this data to deliver real-time actionable insights, sentiment analysis, trend discovery, and predictive behaviors to boost customer loyalty and retention.
Key features include customizable dashboards for surveys, reviews, and calls; chat with data for instant answers; integrations like Zendesk and API access; OSINT capabilities for public data fusion; and tools like Kanban boards and survey creation with CSAT, NPS, CES metrics. It links feedback directly to KPIs, saves analysis time, and supports brand consistency across locations.
Ideal for CX teams, marketers, product leaders in sectors like technology, retail, health, and franchises, Eclipse AI turns fragmented feedback into growth-driving intelligence. Customers report 60% CX improvements, 45% churn reduction, and 20+ hours monthly saved.
The platform addresses challenges of data fragmentation and analysis overload, founded by ex-CX consultants to make advanced analytics accessible without large teams.
Eclipse AI pricing
Pricing model: Freemium
Forever Free: $0/month (billed annually), 1 user, 1 review connection, latest 500 survey responses, 50 audio/video calls/month, 1 CSV/month, limited integrations. Basic: $120/month (billed annually), 3 users, 3 connections, customizable dashboards. Professional: $199/month (billed annually), 5 users, 6 connections, unlimited surveys/CSV/responses, full API, Kanban, Zendesk. 30-day Professional trial free, no credit card. Enterprise available with consulting.
Eclipse AI pros
- Unifies data from 40+ review platforms
- Real-time AI-generated actionable insights
- Free-text sentiment analysis on all sources
- Transcribes and summarizes audio/video calls
- Customizable survey dashboards with NPS/CSAT
- Chat interface for instant data queries
- Predicts customer churn and retention
- Links feedback to business KPIs directly
- Supports multi-location brand consistency
- OSINT for public data fusion and link analysis
- Kanban boards for task management
- CSV upload for historical data
- Zendesk integration for seamless workflow
- Saves 90% time on data analysis
- Reduces customer support emails by 60%
- Improves CSAT by 95% in months
- Boosts conversion rates by 45%
Eclipse AI cons
- Free plan limited to 1 user
- Only 1 review connection on free tier
- Basic plan caps at 3 users and connections
- Audio/video limited to 50 calls on free
- Professional needed for full API access
- CSV upload monthly on lower plans
- No unlimited accounts on Basic/Free
- Priority support only on higher tiers
- OSINT may require enterprise for full use
- Tailored more for multi-location businesses
Frequently asked questions about Eclipse AI
What is Eclipse AI designed for?
Eclipse AI is a generative AI platform tailored for multi-location businesses and franchises to unify and analyze omnichannel customer data across locations, ensuring brand consistency, visibility, and actionable insights to drive retention and growth.
How does Eclipse AI unify customer data?
It consolidates feedback from surveys, social/third-party reviews (40+ platforms like Google, Facebook), audio/video calls, conversations, and CSV uploads into one centralized dashboard for a 360° customer view.
What AI features does it offer?
Real-time actionable insights, free-text sentiment analysis, audio/video transcription and summaries, chat with data for queries, trend discovery, churn prediction, and linking feedback to KPIs.
Is there a free plan?
Yes, Forever Free at $0/month includes 1 user, 1 review connection, 500 latest survey responses, 50 audio/video calls/month, limited insights from reviews, and basic features.
What are the pricing tiers?
Basic $120/month (3 users, 3 connections), Professional $199/month (5 users, 6 connections, unlimited data, full API), plus 30-day Professional trial and Enterprise with consulting.
Can it handle audio and video calls?
Yes, uploads calls for transcription, sentiment analysis, AI summaries, and insights; limits are 50/month on Free, 200 on Professional.
What integrations are available?
CSV importer, API, Zendesk, social/review platforms; full API on Professional, limited on lower plans.
Who founded Eclipse AI?
Founded in 2021 by ex-CX consultants Bill Bates, Saad Irfani, with Munib Tahir for tech, to solve data fragmentation for multi-location businesses without expensive teams.
What results do customers see?
90% time saved on analysis, 60% CX metric improvement, 45% churn drop, 60% fewer support emails, 95% CSAT boost, 20+ hours/month saved.
Does it support OSINT?
Yes, powerful OSINT gathers public data, link analysis, data fusion, visualization for insights and investigations, especially useful for comprehensive customer intelligence.