Gleen
Gleen is a generative AI-driven chatbot focused on delivering trustworthy, accurate responses and automatic actions to customers. The AI sy...
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What is Gleen?
Gleen AI, now evolved into Alhena AI, is a hallucination-free AI platform designed for e-commerce stores to handle discovery, shopping, support, and revenue generation. It provides AI-powered visibility in search engines like ChatGPT and Gemini, personalized shopping assistants that recommend products and upsell naturally, and omnichannel support that resolves queries, processes returns, and integrates with tools like Shopify and Zendesk. The platform ensures 100% accurate, brand-consistent responses grounded in verified data, automating up to 80% of inquiries while boosting CSAT scores and revenue through analytics and agentic capabilities.
Key features include AI search engine optimization for product recommendations, conversational shopping with smart nudges and FAQs, voice AI for phone support in 90+ languages, revenue attribution tracking, and social commerce management across Instagram and WhatsApp. It unifies knowledge from tickets, docs, and catalogs, deploys quickly without dev work, and offers deep insights like knowledge gap alerts and sentiment analysis. Continuous learning improves accuracy over time.
Targeted at e-commerce brands, luxury retailers like Victoria Beckham and Tatcha, and support teams seeking scalable, revenue-driving AI. It suits businesses wanting to reduce workload by 43%, cut response times, and lift AOV by 20-38% without risking brand integrity or hallucinations.
Gleen pricing
Pricing model: Freemium
Free to try with no credit card required. Specific paid plans not detailed on site; enterprise features like full integrations and custom analytics available post-trial. Contact for custom e-commerce pricing including revenue-driving capabilities.
Gleen pros
- Hallucination-free responses using verified data
- Agentic AI performs actions like returns and bookings
- 200+ integrations with Shopify, Zendesk, Gorgias
- Boosts AOV by 20-38% as seen with Victoria Beckham
- Automates 80% of customer inquiries
- Improves CSAT from 80% to 85-86%
- 24/7 omnichannel support including voice AI
- Multilingual in 90+ languages
- AI visibility in ChatGPT, Gemini, Perplexity
- Revenue attribution across all channels
- Smart upsells and product recommendations
- Knowledge gap alerts for easy fixes
- Seamless human agent escalation with context
- Social commerce on Instagram, Facebook, WhatsApp
- One-click knowledge updates from any source
- Enterprise-grade security and compliance
- Real-time sentiment and ROI analytics
Gleen cons
- Rebranded to Alhena may confuse existing users
- Focused mainly on e-commerce, less for other sectors
- Requires uploading knowledge sources for setup
- Metrics like 43% workload reduction vary by brand
- Voice AI setup may need SIP-line configuration
- Social features limited to specific platforms
- Relies on integrations for full functionality
- Analytics depth best for high-volume stores
- Initial crawling takes up to 2 hours
Frequently asked questions about Gleen
What makes Alhena AI hallucination-free?
Alhena grounds every response in verified data from your knowledge base, tickets, docs, and live store info, ensuring 100% accuracy without invented facts or brand inconsistencies.
How does it integrate with my e-commerce stack?
Offers 200+ out-of-the-box integrations with Shopify, Zendesk, Gorgias, Salesforce, Klaviyo, Intercom, and more—no dev sprints or rebuilding needed.
Can it handle actions beyond answering questions?
Yes, as agentic AI, it cancels orders, books appointments, processes returns, triggers workflows, and provides real-time agent assist.
What channels does it support?
Omnichannel including chat, email, SMS, WhatsApp, Instagram, Facebook, phone/SIP voice, and social review platforms, all 24/7 in 90+ languages.
How does it boost revenue?
Through AI shopping assistants with smart upsells, nudges, revenue attribution, AOV lifts (20-38%), and visibility in AI search engines like ChatGPT.
Is it suitable for luxury brands?
Yes, Victoria Beckham increased AOV 20%, Tatcha achieved 38% uplift and 11.4% revenue contribution while maintaining brand voice and quality.
How quick is setup?
Upload resources in any format; AI crawls multiple sources in as little as 2 hours, deploys seamlessly with customizable branding.
What analytics are provided?
Full revenue tracing, cross-channel ROI, AI vs human comparison, sentiment insights, knowledge gaps, refund analytics, and SKU-level tracking.
Does it escalate to humans?
Smart escalation hands over complete context to agents; also offers real-time suggestions and CRM context during human interactions.
Is there a free trial?
Yes, free to try without credit card; test hallucination-free support, shopping concierge, and revenue tools before committing to paid plans.