Kotae
Kotae is an AI-powered chatbot designed primarily for small businesses. The tool is trained using content scraped from a website, training files, or FAQs provid...
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What is Kotae?
Kotae is an AI-powered chatbot designed specifically for small businesses to automate customer support and inquiries on their websites. It trains quickly on a business's website content, uploaded files, and FAQs in under 5 minutes without any coding required, enabling instant deployment. Kotae handles routine questions 24/7 across over 80 languages, using advanced AI like OpenAI and retrieval-augmented generation to provide accurate, natural responses grounded in the business's own data.
Key features include easy customization of appearance with logos, theme colors, and welcome messages, as well as response refinement for personality, role, and style. It offers analytics to discover trends in inquiries, top keywords, and customer origins, plus escalations to human agents for complex issues. Integrations with WordPress, Facebook Messenger, and APIs allow seamless workflows, while voice chat in higher plans adds real-time interaction capabilities.
Ideal for fast-moving small business owners without dedicated support teams, Kotae reduces bottlenecks, captures leads, and provides insights into customer behavior. It frees up staff to focus on high-value tasks by automating up to 80% of inquiries, with options for automatic retraining and custom tags to keep responses relevant and brand-aligned.
Kotae pricing
Pricing model: Freemium
30-day free trial with no credit card required. Starter: 1,000 questions/mo, 10 training files, 1,000 training URLs/custom answers, WordPress integration. Pro: 4,000 questions/mo, 30 training files, 3,000 URLs/answers, full customization, Messenger integration, keyword autolinking, auto-retraining, human escalation. Pro + Voice: Everything in Pro plus real-time voice chat and voice response, 8,000 questions/mo. Enterprise: Custom pricing with tailored integrations, dedicated deployment, onboarding, multiple admins/domains.
Kotae pros
- Trains on website in under 5 minutes
- No coding or developer needed
- Supports over 80 languages
- Automates 80% of customer inquiries
- 24/7 availability for instant responses
- Customizable logo and theme colors
- Personalized welcome messages
- Analytics for inquiry trends
- Top keywords and CTR tracking
- Escalation to human agents
- WordPress plugin integration
- Facebook Messenger support
- Real-time voice chat in Pro+
- Automatic retraining feature
- Keyword autolinking
- 30-day free trial no card required
- Preset questions for guidance
Kotae cons
- Question limits per plan (1000/mo Starter)
- Limited training files (10 in Starter)
- No voice chat in Starter/Pro
- Custom integrations only in Enterprise
- Requires active Kotae account
- Dependent on training data quality
- Monthly question caps may restrict high traffic
- Enterprise pricing not listed publicly
- Voice features need Pro+ plan
Frequently asked questions about Kotae
How long does it take to set up Kotae?
Kotae trains on your website, files, or FAQs in under 5 minutes with no coding. Embed the code snippet or use the WordPress plugin by pasting your Chatbot ID from the dashboard.
What training options does Kotae support?
Train Kotae using your website URL scrapes (up to 3,000 in Pro), text documents/PDFs/DOCX (up to 30 files in Pro), and custom FAQs/answers for overrides and precise responses.
Does Kotae support multiple languages?
Yes, Kotae handles inquiries in over 80 languages using advanced AI, providing natural responses tailored to global customers without additional setup.
Can I customize Kotae's appearance?
Fully customizable with your logo upload, brand theme colors, welcome message, custom headers/prompts, and preset questions to match your business identity.
What analytics does Kotae provide?
Access top keywords, keyword CTR, total exchanges, users by origin, conversation history summaries, and trends in inquiries to understand customer intent and optimize.
How does escalation to humans work?
In Pro plans and above, escalate complex conversations with attachments to your team via notifications, ensuring seamless handoff without losing context.
What integrations are available?
One-click WordPress plugin, Facebook Messenger, APIs, and MCP for custom workflows; Enterprise offers more tailored integrations and dedicated deployment.
Is there a free trial and what are the limits?
30-day free trial, no credit card needed, with access to Starter features like 1,000 questions/mo; upgrade to Pro or higher for more capacity and features.
Does Kotae have voice chat capabilities?
Pro + Voice plan includes real-time voice-to-text chat and voice responses, with customizable voice in Enterprise for more natural interactions.
How is Kotae powered and does it improve over time?
Powered by OpenAI with retrieval-augmented generation; automatically retrains on new data/chat history in Pro plans to enhance accuracy and relevance continuously.